A dedicated Sr. Project Manager with ability to work on complex Infrastructure projects and manager End to End program. Looking for opportunity to handle more challenging program/project. Is an able leader to handle large team, make the team work under pressure and deliver within team lines. Still maintaining the high team spirit.

1. Sanjoy Ghosh
Sr. Project Manager
Contact : +91 8408886631
Email : sanjoyghosh69@yahoo.com
• 18+ years of expertise in Project Management, People Management &
IT Service Management including Service Delivery
• Handling team of 50plus resources across all domains.
• Experience in Performance Management, Resource and asset
allocation and Stakeholder Management.
• Efficient in communication skills, high commitment to teamwork and
intercultural competence.
Competences
Priorities :
Program Management
Project Implementation
Operations Management
Service Transition
People Management
IT Service Management
Certificates :
Prince 2
Certified Agile Scrum Master.
Certified Scrum Fundamental.
ITIL v3 Foundation
CLOUDF
PMP (Trained)
Agile Scrum Fundamentals (PMI,Trained)
Projects :
Infrastructure
Data Center
Data Center Migrations
Education :
Diploma in Electronic & Telecommunication
Electronics & Telecommunications Technicians
Course from City & Guilds
Radio and Television Technicians Course from
ITI
Areas of Interest :
Project & Program Management
People Management
IT Service Management
Project Experience
Project Management People Management Service Management
Defining SOW to granular level.
Defining Milestones against
timelines.
Risk and Issue Management
Communication Management
Vendor Management
Stake Holder Management
Resource Management
Finance Management
Resource planning and Availability
management
Performance Management
(PDP/PIP)
Attrition Forecast Analysis
Career Development - L & D
Recruitment & Selection
Mentoring & Coaching
SLA / OLA Management -
Major Incident / Change
Management
Day-to-day Operations
Management
Performance Reporting and
Analysis
Service Review Meetings
Escalation Management
Continual Service Improvement

2. Sanjoy
Ghosh WORK EXPERIENCE
Work Experience:
Sept. 2013 – Till Date
Organization : AMOS India ( Allianz Group of Company)
Role : Sr. Project Manager
Responsibilities.
• Working on Transformation Project of AWP for Workplace Services, Service
Desk and Onsite support.
• Working on IDS Wilshire Migration Project..
• Coordinating with different towers in the program to make sure that there are
no gaps in the communication and no repetitive work is done.
• Taking care of their daily administrative requirement for IT Ops team in Pune
and making sure the team is always at a high spirit to deliver.
• Part of People Initiative team and the SPOC from Pune office for these
activities.
• Managing uncertainty, rapid change, ambiguity and unexpected surprises.
• Closing any unnecessary and unhelpful gaps in projects.
• Aligning programs with organizational strategy.
• Handling communication between the project team, stakeholders and senior
IT management.
• Managing projects from scoping through to a successful delivery.
• Providing regular project status reports to both internal and external parties.
• Making sure that junior Program Managers execute and implement their
duties according to the overall plan.
• Managing program budget and resource allocation.
• Travelling between different locations.
• Actively monitoring and evaluating progress against the project’s initial
objectives.
• Ensuring that the program closes according to required procedures.
• Involved in staff recruitment, training and development
July, 2010 – Sept. 2013
Organization : HP Global Soft Ltd.
Role : Project Manager
Responsibilities
• Handled the transformation projects for SKF Account for HP. Handling all the
refresh, Deployment of servers and data center up gradation projects.
• Successfully completed Global Program of transforming Bank of America’s Call
center users form Nortel environment to Avaya ACM and decommissioning
the Nortel PBX.
• Successfully completed the Program of deployment of Cisco Telepresence
across all the location of Bank of America at APAC and EMEA region.
• Successfully completed the Project of infrastructure development between all
the Data Center for Bank of America at EMEA region.
• Responsible for end to end implementation of project based on the client
requirements and keeping the scope, cost and time intact.
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3. Sanjoy
Ghosh WORK EXPERIENCE
• Manage & interact with cross functional global teams to get meet the target
of date of the project.
• Created Project Plans, Risk logs, strategies, working model and Quality model
to provide quality services to customers.
• Built team of engineers with relevant skills to manage implementations
• Manage resource, budget, cost of the project, staffing (contingent and regular
resources) , people management etc.
Dec., 2007 - July, 2010:
Organization: Tulip Telecom Limited
Role: Project Manager
Responsibilities:-
• Responsible for End to End of Program.
• Defining the scope of the project, defining the Roles and Responsibilities and
creating RASI Matrix through discussion with the customer guided by the RFP
and PSD to the smallest possible details and getting them recorded.
• Identifying the major milestone for the project mapping them with the
timelines to get a full prove project plan.
• Identifying all the risk and preparing Risk log and review the same at regular
intervals
• Identifying the all the stake holder of the project and preparing a project
communication plan.
• Identifying and building a fully motivated resource team for project delivery.
• Identifying training needs for team members, ensuring that the training are
imparted well ahead to suit the requirement of the project.
• Ensuring checkpoints and closures are recorded and stored at appropriate
phases of the project.
• Formulate and establish process according to industry standard for daily
operation with facilities of continuous improvement of process through
periodic review and audits.
• People Manager for 55 team members.
Feb,2005 – Dec, 2007
Organization: Hughes Communication India Limited
Role: Regional Manager (CSG)
Responsibilities:-
• People manager for 40+ team spread across Eastern India.
• Responsible for Project and Operations for Eastern India.
• Responsible for Day To Day Operations.
• Repeat call analysis along with a team of 4 Territory Managers and preparing
actions plans to eliminate the cause of the problem and ensuring the
implementation of the same.
• Implementation of project within the given time frame through the network
of 8 service partners.
• Ensuring high customer satisfaction through high CSAT rating.
• Exploring the possibilities of improving the deliverables to customer.
• Vendor Management
• Setting Career Development path for all the team members by identifying the
required training for each members, setting target and facilitate them to
achieve their goal.
• Setting of individual goals for performance periodic review and setting
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4. Sanjoy
Ghosh WORK EXPERIENCE
uniform grown path within the organization.
Nov,2002 – Feb,2005
Organization: Airtel Enterprise, Guwahati
Role: Area Manager- Customer Support Group
Responsibilities:-
• People manager for 19+ team spread across North Eastern India.
• Responsible for Project and Operations for North Eastern India.
• Responsible for Day To Day Operations.
• Repeat call analysis along with the team preparing actions plans to eliminate
the cause of the problem and ensuring the implementation of the same.
• Implementation of project within the given time frame through the network
of 3 service partners.
• Ensuring high customer satisfaction through high CSAT rating.
• Exploring the possibilities of improving the deliverables to customer.
• Vendor Management
• Setting Career Development path for all the team members by identifying the
required training for each members, setting target and facilitate them to
achieve their goal.
• Setting of individual goals for performance periodic review and setting
uniform grown path within the organization.
Oct.,1997 – Nov,2002
Organization: HCL Enterprise Limited( Former HCL Comnet Limited.)
Role: Sr. Eng. WAN Support Group
Responsibilities:-
• Responsibility for the team of 15 Technical Support Engineers.
• Responsibility includes maintaining of 99.98% up time for the customer
network and planning for regular maintenance. Taking every possible step to
meet 100% SLA of the customer.
• Taking proactive measures to ensure that SLA’s are meeting for the customer
in all respect.
• Training new members in the team and guiding them to become a active
contributor in the team.
• Maintaining a high moral of implementation team so that they are ever ready
to deploy all the project with the parameters laid down. Maintaining high level
of customer satisfaction through customer interaction and feedback.
Aug. 1995 – Oct. 1997
Organization: Modi GBC Limited
Role: Customer Executive
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5. Sanjoy
Ghosh WORK EXPERIENCE
Responsibilities:-
• Collection of annual maintenance contract from existing customer..
• After sales service for office automation products.
• Giving Demo to the customer for the automation products.
KEY SKILLS AND COMPETENCIES
Program Management
• Ability to break down complex problems into simple concepts.
• Experience managing large highly visible programs.
• Knowledge of outsourcing methodologies and operating models.
• Experience of Network maintenance, and server installation and maintenance.
• Strong Project Management, organizational and time management skills.
Personal
• Strong communication, networking and influencing skills.
• Highly enthusiastic with a positive and team-oriented attitude.
• Ability to work under pressure to tight deadlines.
Permanent Address:-
E#306, ITTINA MAHAVEERA, ELECTRONIC CITY,
Neeladri Nagar, Bangalore – 560100.
Contact Number :- +918408886631/+919591135088
Present Address:-
Flat no. 904, Prime, Cosmos,
Magarpatta city, Harapsar
Pune 411013
Page 5/5

6. Sanjoy
Ghosh WORK EXPERIENCE
Responsibilities:-
• Collection of annual maintenance contract from existing customer..
• After sales service for office automation products.
• Giving Demo to the customer for the automation products.
KEY SKILLS AND COMPETENCIES
Program Management
• Ability to break down complex problems into simple concepts.
• Experience managing large highly visible programs.
• Knowledge of outsourcing methodologies and operating models.
• Experience of Network maintenance, and server installation and maintenance.
• Strong Project Management, organizational and time management skills.
Personal
• Strong communication, networking and influencing skills.
• Highly enthusiastic with a positive and team-oriented attitude.
• Ability to work under pressure to tight deadlines.
Permanent Address:-
E#306, ITTINA MAHAVEERA, ELECTRONIC CITY,
Neeladri Nagar, Bangalore – 560100.
Contact Number :- +918408886631/+919591135088
Present Address:-
Flat no. 904, Prime, Cosmos,
Magarpatta city, Harapsar
Pune 411013
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