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OPERATIONS MANAGEMENT
INTRODUCTION
 Swiggy was founded by Nandan Reddy, Sriharsha Majety, and Rahul
Jaimini in August 2014.
 Swiggy began its Journey from Bengaluru with 6 delivery executives
and 25 restaurants on its platform.
 Largest Food Ordering and
delivering company service in India
 Swiggy leads the stack with a 35-38%
market share,
followed by Zomato at 25-30%
LOGO
 Simple, bold and memorable symbol that is familiar
and immediately recognizable.
 The map marker has particular relevance to the
brand’s delivery-based business. With that as the
starting point, created the “S” monogram that
doubles up as the brand’s own custom map marker.
COMPETITORS
 The food-technology sector/ Food delivery has become a very
competitive market in India
 Swiggy is in direct competition with major on-demand food aggregators
like Zomato, Food Panda, UberEATS, Faasos.
BUSINESS MODEL
Swiggy has two major revenue streams.
 The major part of Swiggy’s revenue from commission it collects
from restaurants for lead generation and for serving as a delivery
partner.
 Swiggy takes almost 20% of commission on orders which also
includes delivery charges . Swiggy is present in metro cities
where order volume is huge
 Some nominal delivery charges (though they deliver the orders
free occasionally, for limited time).
FUND RAISING
 Swiggy is one of the online food delivery start-up that is
attracting the investors
 The company has raised around $465 since it started in
August 2014
 Swiggy is one of the fastest entrants into unicorn club
 The latest funding, led by Naspers and billionaire Yuri
Milner’s DST Global, values Swiggy at roughly $1.3 billion,
surpassing rival Zomato
LIST OF INVESTORS
 Bessemer venture partners
 Norwest venture
 Accel partners
 SAIF partners
 Harmony venture partners
 RB investment
 Apoletto
MARKETING STRATEGIES
 Social Media Campaigns:
#10daysOfDecilious, #SecondToMum &
#GharAayiDiwali
 Content Strategy: blogs, videos or listicles on food-
related topics or must-visit restaurants & bars
 Email Marketing: This will help foster their sales,
increase engagement and drive traffic to their website
or mobile app.
MARKETING STRATEGIES
 Influencer Marketing Strategy: Swiggy markets itself by
collaborating with these influencers and promoting themselves
to a wider audience
 Social Media and Google Ads: Every Digital Marketing
strategy is incomplete without Paid Ads.
 The company also runs engaging contests like
#SwiggyTuesdays with interesting giveaways like coupons and
the munching bag.
HOW SWIGGY OPERATES?
HOW IS SWIGGY DIFFERENT?
 Swiggy POP feature
 Widest range of coverage
 Man power : Medical facilities provided
Attractive incentives
SWOT
 Strengths:
No minimum order
Fast delivery
Better customer support
Wide range of restaurants
 Weakness:
Location constraints
Delivery Charge in some cities
SWOT
 Opportunities:
Pioneer in food delivery business
Increasing Market share
Groceries and Medicine delivery
Female delivery drivers
 Threats:
Increasing health consciousness
Increasing potential competitors
Neglecting potential competitors
THANK YOU!

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Swiggy

  • 2. INTRODUCTION  Swiggy was founded by Nandan Reddy, Sriharsha Majety, and Rahul Jaimini in August 2014.  Swiggy began its Journey from Bengaluru with 6 delivery executives and 25 restaurants on its platform.  Largest Food Ordering and delivering company service in India  Swiggy leads the stack with a 35-38% market share, followed by Zomato at 25-30%
  • 3. LOGO  Simple, bold and memorable symbol that is familiar and immediately recognizable.  The map marker has particular relevance to the brand’s delivery-based business. With that as the starting point, created the “S” monogram that doubles up as the brand’s own custom map marker.
  • 4. COMPETITORS  The food-technology sector/ Food delivery has become a very competitive market in India  Swiggy is in direct competition with major on-demand food aggregators like Zomato, Food Panda, UberEATS, Faasos.
  • 5. BUSINESS MODEL Swiggy has two major revenue streams.  The major part of Swiggy’s revenue from commission it collects from restaurants for lead generation and for serving as a delivery partner.  Swiggy takes almost 20% of commission on orders which also includes delivery charges . Swiggy is present in metro cities where order volume is huge  Some nominal delivery charges (though they deliver the orders free occasionally, for limited time).
  • 6. FUND RAISING  Swiggy is one of the online food delivery start-up that is attracting the investors  The company has raised around $465 since it started in August 2014  Swiggy is one of the fastest entrants into unicorn club  The latest funding, led by Naspers and billionaire Yuri Milner’s DST Global, values Swiggy at roughly $1.3 billion, surpassing rival Zomato
  • 7. LIST OF INVESTORS  Bessemer venture partners  Norwest venture  Accel partners  SAIF partners  Harmony venture partners  RB investment  Apoletto
  • 8. MARKETING STRATEGIES  Social Media Campaigns: #10daysOfDecilious, #SecondToMum & #GharAayiDiwali  Content Strategy: blogs, videos or listicles on food- related topics or must-visit restaurants & bars  Email Marketing: This will help foster their sales, increase engagement and drive traffic to their website or mobile app.
  • 9. MARKETING STRATEGIES  Influencer Marketing Strategy: Swiggy markets itself by collaborating with these influencers and promoting themselves to a wider audience  Social Media and Google Ads: Every Digital Marketing strategy is incomplete without Paid Ads.  The company also runs engaging contests like #SwiggyTuesdays with interesting giveaways like coupons and the munching bag.
  • 11. HOW IS SWIGGY DIFFERENT?  Swiggy POP feature  Widest range of coverage  Man power : Medical facilities provided Attractive incentives
  • 12. SWOT  Strengths: No minimum order Fast delivery Better customer support Wide range of restaurants  Weakness: Location constraints Delivery Charge in some cities
  • 13. SWOT  Opportunities: Pioneer in food delivery business Increasing Market share Groceries and Medicine delivery Female delivery drivers  Threats: Increasing health consciousness Increasing potential competitors Neglecting potential competitors