Optimize your user experience by extending the standard functionality of the SAP Hybris Cloud for Customer solution. Review key extensions available to you, be it for personalization, key user adaptation, or custom development. We'll review related concepts and tools and discuss areas that matter when determining your tenant needs. For more from SAP Hybris, please visit us at: https://hybris.com/en/products

1. PUBLIC
Vinita Sinha, Product Expert, SAP Hybris Cloud for CustomerExpert Services
October2017
Extending the SAP Hybris Cloud for
Customer Solution: From
Personalization to a Custom Solution

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Overview of Extensibility Possibilities
Through Configuration, Personalization, Key User Adaptation, and Custom Development
Project Experience: Common Pitfalls
Key Recommendations
Agenda

3. Overview of Extensibility Possibilities

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extensibility/flexibility: roles
Configure and adapt
without coding
à Key user tool (KUT)
Extend and customize
with the SAP Cloud Applications
Studio software (SDK or PDI)
Personalize
your workplace
(Can be deactivated by administrator on the tenant level)
End user
Key user
IT or Partner
IT or partner

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key user’s tasks and responsibility
Flexibility spectrum: how can the solution be extended?
Configuration
Adaptation
Extension
Integration
Development
Business
configura-
tion
Person-
alization
UI
adaptations
Screen layout
Additional tab
Text
verticalization
Individual
terminol-
ogy
Workflow
and rules
Business
task
management
Custom
documen-
tation & FAQ
Help center
Learning
center
Custom
forms
Output
forms
Interactive
forms
Custom
analytics
Custom
reports
Field
extensions
Custom
processes
Extended
status &
actions
Data model
extensions
Custom
SAP
Business
Objects
solutions
Collabor-
ation
Third-party
integration
Process
integration
Deployment
models
Partial
scope Mashups
UI & portal
mashups
Alternative
UI
Interactive
forms
Mobile UI Collaborative
processes
Composite
apps
Business events
A2X
SAP Hybris
Cloud for Customer
solution (core)
Rules
management
Translation
Own
fields
Further
usage
Own
screens
SAP Jam:
settings
Data
integration
Feed
Field of action for IT or partners

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Scope, configure, and implement the solution
Central business configuration
Configure best practices
Use an engineered setup
Reconfigure when business needs change
Key user

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Adapt your solution with key user tools
Apply changes without coding:
§ Add custom fields
§ Change layouts
§ Manage reports and forms
§ Manage your mashups (HTML, URL,
or data mashups)
§ Translation of field labels and tool tips
§ Further usage in forms, reports, services, and other scenarios
§ Tracking and monitoring of all changes
§ Import/export layouts between tenants
§ Create custom objects
Key user

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Let users personalize their experience
§ Change layout
§ Define individual queries
and individual reports
§ Add or remove fields or
section groups on the screen
§ Select language
§ Add available mashups
End user

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Last mile developments: SAP Cloud Application Studio software
Characteristics of
extensions:
§ Multitenant
§ Multidevice
§ Decoupled lifecycle
§ Scalable
§ Easy to integrate
Integrated development
environment for SAP Cloud
Applications Studio based on
Microsoft Visual Studio
Reuse of key user tools such as
field extensibility and reports builder
Access the cloud for
customer core through the
public solution model
(PSM) layer
Enhanced developer
productivity through wizards
End-to-end software
lifecycle management
IT or partner

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extending with SAP Cloud Platform - Extension App Scenarios
SAP Cloud PlatformSAP Hybris Cloud for Customer
“Side-by-Side” Extension“In-App” Extension
Custom
• Business Object
• User Interface
• OData API
• Tightly coupled with the standard solution
• Native SAP Hybris Cloud for Customer user
experience
• Can leverage built-in tools (e.g. Data Workbench)
available in SAP Hybris Cloud for Customer
• Loosely coupled, rich and consumer grade user
experiences
• Integration is based on SAP Hybris Cloud for
Customer OData API
• Leveraging SAP Cloud Platform services,
e.g. SAP HANA, Integration, Mobile, Analytics
Extended
• Std. Business Object
• Std. User Interface
• Std. OData API
User Interface
• HTML5
• SAPUI5
• SAP Fiori
• ...
Application Logic
• Java
• ABAP
• SAP HANA
• Platform services

11. Project Experience: Common Pitfalls

12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Jumping into development without solid groundwork – Plan in Advance
§ Large projects – competing requirements – Standardize where possible
§ Ad-hoc development – Coordinated, planned development
§ SDK Best practices not adhered to – Follow best practices for Solution design, lifecycle and landscape
Project experience: common pitfalls

13. Key Recommendations

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Leverage standard as much as possible
§ Custom development for last mile development only
§ Standard BOs constantly enhanced by SAP
§ Maintenance effort/cost for custom BOs is high
§ UI changes impact user response times
§ Project management and alignment
§ Follow best practices for tenant strategy, solution design, and development
Key recommendations: general

15. Thank you.
Contact information:
Vinita Sinha
Product Expert
Expert Services – SAP Hybris Cloud for Customer
Expert Services, North America