ITIL V3F Overview Part I
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ITIL Introduction and Detailed Overview
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ITIL V3F Overview Part I
- 1. Information Technology Infrastructure Library Created by Saqib Javed John PMP, ACP, ITIL v3F, SCJP, SCWCD ITIL Part I
- 2. ITIL history oInitial draft 1980 by CCTA oITIL v2 2001 by CCTA & OGC oITIL v3 2007 by OGC oITIL v3 2011 by HM Government (Revised Version) CCTA: Central Computer and Telecommunications Agency OGC: Office of Government Commerce
- 4. ITIL manages oCapabilities oKnowledge oRisk oResources Capabilities: Processes, Knowledge, Management, Organization Resources: Financial, Capital, Infrastructure, Applications, People, Information
- 5. ITIL provides services through oCollaboration oCoordination oDirection oDelegation oNetwork
- 6. ITIL modules Life cycle modules oService Strategy oService Design oService Transition oService Operations oContinuous Service Integration Capability modules oSOA (service offering & Agreement) oPPO (Planning, Protection & Optimization) oRCV (Release, Control & Validation) oOSA (Operation, Support & Analysis)
- 7. Life Cycle modules oPortfolio Management oDemand Management oFinancial Management Service Strategy, Service Design , Service Transition, Service Operations, Continuous Service Integration
- 8. Life Cycle modules oAvailability Management oCapacity Management oContinuity Management oCatalog Management oSupplier Management oSecurity Management oService Level Management Service Strategy, Service Design, Service Transition, Service Operations, Continuous Service Integration
- 9. Life Cycle modules oChange Management oConfiguration Management oRelease Management Service Strategy, Service Design, Service Transition, Service Operations, Continuous Service Integration
- 10. Life Cycle modules oAccess Management oEvent Management oManagement Incident oProblem Management Service Strategy, Service Design, Service Transition, Service Operations, Continuous Service Integration oService Desk (Function) oTechnical Management (Function) oApplication Management (Function) oIT Ops Management (Function)
- 11. Life Cycle modules CSI Model 1. What is the vision 2. Where are we Now 3. Where do we want to be 4. How do we get there 5. Did we get there 6. How do we maintain momentum Service Strategy, Service Design, Service Transition, Service Operations, Continuous Service Integration CSI 7 Steps 1. Define what you should measure 2. Define what you can measure 3. Gather the data 4. Process the data 5. Analyze the data 6. Present the data 7. Implement improvement or Corrective Actions
- 12. ITIL Roles oService Manager oProduct Manager oService Owner oProcess Owner
- 13. Thanks…. Created by Saqib Javed John M.Sc. CS, PMI-PMP, PMI-ACP, ITIL F V3, SCJP, SCWCD Email: saqib.jav@gmail.com Skype: saqibjohn76 LinkedIn: pk.linkedin.com/pub/saqib-javed-john/b/125/1b1