Outsourcing - Key management issues

Jun 8, 2009 Outsourcing Management Issues in the Indian Outsourcing Industry Download requests – Please Direct to sarang.bhutada@gmail.com

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Jun 8, 2009 Agenda

Outsourcing Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing - Introduction Jun 8, 2009

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Process of Outsourcing Outsourcing – The Process Jun 8, 2009 Group 11: Outsourcing

Outsourcing - Workflow Jun 8, 2009 Group 11: Outsourcing

Why Outsource? SWOT Analysis ; Indian Markets Outsourcing - Introduction Jun 8, 2009 Quality Risks Benefits Time Cost Why Outsourcing

Outsourcing in other industries Outsourcing Types Jun 8, 2009 S.No. Industry Top Outsourcing Firms 1 Legal Outsourcing Pillsbury Winthrop Shaw Pittman Cooley Godward Kronish 2 Healthcare Outsourcing Perot Systems Cerner ACS 3 Knowledge Process Outsourcing Integreon Copal Partners Genpact 4 Financial & Accounting Services Outsourcing HP Wipro TCS 5 Human Resources Outsourcing ADP Fidelity Ceridian

Statistics - Outsourcing ,[object Object],[object Object],Outsourcing - Statistics Jun 8, 2009

Outsourcing - A strategic business model ,[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing Models Jun 8, 2009

Business models in outsourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing Models Jun 8, 2009

Outsourcing Failures - Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing Failures

Reasons for Outsourcing Failures ,[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing Failures Jun 8, 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Managing cross-cultural risk factors ,[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue #1 – Managing Cross-cultural Risk Factors Jun 8, 2009

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Jun 8, 2009

Solutions to address this ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue #1 – Managing Cross-cultural Risk Factors Jun 8, 2009

Attrition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue # 2 – Attrition Jun 8, 2009 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Short term solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue # 2 – Attrition Jun 8, 2009

Long Term Solution ,[object Object],[object Object],[object Object],[object Object],Management Issue # 2 – Attrition Jun 8, 2009

Challenges faced by India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue # 3 – India specific challenges Jun 8, 2009

Looking at other countries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue # 3 – India specific challenges Jun 8, 2009

Impact of Outsourcing on Corporate Knowledge ,[object Object],[object Object],[object Object],Management Issue # 4 – Knowledge Management Jun 8, 2009 ,[object Object],[object Object],[object Object],Risk of Knowledge Loss

Possible Solutions for Successful KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management Issue # 4 – Knowledge Management Jun 8, 2009 The Ideal Solution ,[object Object],[object Object],[object Object]

Expectation Management ,[object Object],[object Object],[object Object],[object Object],Management Issue # 5 – Expectation Management Jun 8, 2009

Expectation Management ,[object Object],[object Object],Management Issue # 5 – Expectation Management Jun 8, 2009

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Outsourcing - Conclusion Jun 8, 2009

[object Object],[object Object],Jun 8, 2009

Outsourcing - Key management issues

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Outsourcing - Key management issues