Sarpesh Mishra

New Delhi Area, India India

Analyst Application Management at The Royal Bank of Scotland Group

Technology / Software / Internet

• M.C.A (Master of Computer Application) with 10 years and 6 month of maintenance , production support, and Software Development Experience in Java/J2EE, Struts 1.0, Spring and Hibernate. • Currently working for RBS Services Pvt Ltd, Gurgaon for Retail banking applications. • Maintenance and support of Retail Banking Finance Applications as per defined SLA. • Working on change request, incident and problem records. • Work involves coding, unit testing and debugging. • Managing recoveries for business critical applications and critical incidents as per the ITIL operating model. • Root cause analysis for problem records and critical incidents for supported applications. • Impact Analysis o...