A New Way of Knowledge Networking @ SES
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Knowledge Networking @ Social Connections 10 SES, the world”s leading provider of satellite services has embarked on a knowledge networking program using IBM Connections as their new Digital Workplace. SES Connect is the name given to this exciting new “digital workplace” that will allow for smarter online working. Based on an online collaboration survey to better assess how information was currently being retrieved and shared across the company, a decision on the right-fit business solution for SES and the final choice of platform was made. The SES Digital Workplace project team, comprised of colleagues from the IT, HR, and Internal Communications departments, was then able to define the design of SES”s new digital workplace platform: Connections, Docs, Sametime Watson search, XCC intranet, and integration in Notes, desktop and mobile access. We will demonstrate an executive video, communication material, and how we did scenario training in HR”s Momentum classroom sessions that began in April 2016.
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A New Way of Knowledge Networking @ SES
- 1. Knowledge Networking SES Digital Workplace Internal Kick Off A new way of Knowledge Networking @ SES
- 2. SES Proprietary and Confidential Copyright SES and/or SilversideSES Proprietary and Confidential Copyright SES and/or Silverside SocialConnections - Toronto Douglas Clayton Sasja Beerendonk A new way of Knowledge Networking
- 3. SES Proprietary and Confidential Copyright SES and/or Silverside About Silverside
- 4. SES Proprietary and Confidential Copyright SES and/or Silverside World leading satellite operator and dynamic market leader Owns and operates one of the world’s largest commercial satellite fleets • Over 50 satellites covering 99% of the globe Partner of choice for major global broadcasters, telcos, enterprises, governments and institutions • Technical reach of 312 million households in 2014 • Largest HD channel line up (over 1,900 channels) in Q1 2015 Global reach, regional support • Over 1,230 employees in 23 locations worldwide
- 5. SES Proprietary and Confidential Copyright SES and/or Silverside What we will talk about KNOWLEDGE NETWORKING MOOC I + II PACE for SES Collaborative Culture Assessment Survey results: SES as a Person PACE for Execution Culture FOCUS ON CHANGE Roadmap Momentum training Communications Work scenarios
- 6. SES Proprietary and Confidential Copyright SES and/or Silverside What we will talk about KNOWLEDGE NETWORKING MOOC I + II PACE for SES Collaborative Culture Assessment Survey results: SES as a Person PACE for Execution Culture FOCUS ON CHANGE Roadmap Momentum training Communications Work scenarios
- 7. SES Proprietary and Confidential Copyright SES and/or Silverside postcard Knowledge Networking - September 2015 – May 2016 Me What is my role in the KN initiative? Context What are key concepts & theories of Knowledge Networking? SES What are the challenge s, tools and benefits at SES? Business How have other companies applied these concepts? Phase Session MOOC phase 1 Key Concepts and Vocabulary MOOC phase 2 KN at SES Classroom Session The Digital Workplace and other elements of our KN initiative
- 8. SES Proprietary and Confidential Copyright SES and/or Silverside What we will talk about KNOWLEDGE NETWORKING MOOC I + II PACE for SES Collaborative Culture Assessment Survey results: SES as a Person PACE for Execution Culture FOCUS ON CHANGE Platform roadmap Momentum training Communications Work scenarios
- 9. SES Proprietary and Confidential Copyright SES and/or Silverside PACE for SES ACQUIRE CHANGEPLAN ENHANCE
- 10. SES Proprietary and Confidential Copyright SES and/or Silverside PACE for SES: Collaborative Culture Assessment PLAN Survey Interviews Requirements Mapping Advice PACE for • Innovation Culture • Community Culture • Execution Culture • Command & Control Culture Innovative Culture Community Culture Execution Culture Command & Control Culture T F I E IT IF ET EF
- 11. SES Proprietary and Confidential Copyright SES and/or Silverside CCA: What if we ask about your company culture?
- 12. SES Proprietary and Confidential Copyright SES and/or Silverside CCA: What if we ask about your company culture? Let’s do it NOW Let’s do it TOGETHER Let’s do it HARMONIOUSLY Let’s do it RIGHT
- 13. SES Proprietary and Confidential Copyright SES and/or Silverside CCA: Participation by Business Unit & Region
- 14. SES Proprietary and Confidential Copyright SES and/or Silverside Constantly strives to make improvements Action oriented – rises to the challenge Task focused and resourceful Competitive and wants to win at all costs Sometimes a perfectionist, impatient and intolerant Only needs the minimum of social chit-chat SES as a Person Text and graphics are from an Insights Discovery profile © Andrew Lothian, Insights, Dundee, Scotland, 2006. All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks.
- 15. SES Proprietary and Confidential Copyright SES and/or Silverside PACE for Execution Culture Setting the scene SES Constantly strives to make improvements Action oriented – rises to the challenge Task focused and resourceful Competitive and wants to win at all costs Sometimes a perfectionist, impatient and intolerant Only needs the minimum of social chit-chat
- 16. SES Proprietary and Confidential Copyright SES and/or Silverside What we will talk about KNOWLEDGE NETWORKING MOOC I + II PACE for SES Collaborative Culture Assessment Survey results: SES as a Person PACE for Execution Culture FOCUS ON CHANGE Roadmap Momentum training Communications Work scenarios
- 17. SES Proprietary and Confidential Copyright SES and/or Silverside Setting the PACE for SES Connect - Roadmap • Launch “SES Connect” communication campaign • Social Business Workshop map the 7 working scenarios to concrete use cases within the work domain of “Early adopters” • Start of Intranet Content migration • Setup of Communities of Practice • Platinum support for Early adopters to start using / filling new platform • Governance rules & guidance for use of tool • Classroom training (S) & access to SES Connect as part of the Momentum training • Gold support for Early adopters & first Momentum participants • Online Training materials available • Additional multi-channel user- training (video, e-training, classroom training (M & L), etc.) • Continuous (super user and peer-to-peer) on-the-job Silver support together with Early adopters / super users February 2016 April 2016: Wave 2 May 2016: Wave 3 Technicalgo-live SoftLaunchofplatform March 2016: Wave 1 Companywidelaunch Phasing and graphics are from the PACE methodology from Silverside and Michael Sampson from The Michael Sampson Company. © Silverside B.V., Capelle aan den IJssel, The Netherlands 2015. All rights reserved. ✓ ✓✓ ✓
- 18. SES Proprietary and Confidential Copyright SES and/or Silverside Momentum training
- 19. SES Proprietary and Confidential Copyright SES and/or Silverside Communications: Launch video
- 20. SES Proprietary and Confidential Copyright SES and/or Silverside Communications: Sign up Momentum & Join SES Connect
- 21. SES Proprietary and Confidential Copyright SES and/or Silverside Why, How, What for SES Connect 22 SES Connect Working Without Barriers Connecting all SES people to serve the customer better Re-inventing work scenarios User friendly tooling The way we work now The way we work new
- 22. SES Proprietary and Confidential Copyright SES and/or Silverside SES Connect: 7 Work Scenarios 1. Co-authoring documents, allowing for a collaborative, controlled and simultaneous review and editing of documents, avoiding potential versioning chaos and endless email chains with heavy attachments 2. Conducting smarter (online) meetings, having all relevant meeting information (documents, agenda, minutes, action points) available in one central online place 3. Creating your online ‘business card’, to share your areas of expertise and to facilitate exchange with colleagues across SES 4. Finding in-house expertise by tracking down the right person or content across the organisation 5. Running a project more efficiently with all project information (planning, progress, news and decisions) hosted in a dedicated online community 6. Collaborating more effectively within a team across locations and time zones 7. Sharing information and knowledge across SES by joining discussions of subject- matter experts in the relevant online community
- 23. SES Proprietary and Confidential Copyright SES and/or Silverside Work scenario: Smarter Meetings 24
- 24. SES Proprietary and Confidential Copyright SES and/or Silverside SES Connect: Communities To Structure Chaos Community of Interest Team Community Project Community Community of Practice Company Employees Long term Short term
- 25. SES Proprietary and Confidential Copyright SES and/or Silverside Setting the PACE for SES Connect - Roadmap • Launch “SES Connect” communication campaign • Social Business Workshop map the 7 working scenarios to concrete use cases within the work domain of “Early adopters” • Start of Intranet Content migration • Setup of Communities of Practice • Platinum support for Early adopters to start using / filling new platform • Governance rules & guidance for use of tool • Classroom training (S) & access to SES Connect as part of the Momentum training • Gold support for Early adopters & first Momentum participants • Online Training materials available • Additional multi-channel user- training (video, e-training, classroom training (M & L), etc.) • Continuous (super user and peer-to-peer) on-the-job Silver support together with Early adopters / super users February 2016 April 2016: Wave 2 May 2016: Wave 3 Technicalgo-live SoftLaunchofplatform March 2016: Wave 1 Companywidelaunch ✓ ✓✓ ✓ Phasing and graphics are from the PACE methodology from Silverside and Michael Sampson from The Michael Sampson Company. © Silverside B.V., Capelle aan den IJssel, The Netherlands 2015. All rights reserved.
- 26. SES Proprietary and Confidential Copyright SES and/or Silverside KNOWLEDGE NETWORKING MOOC I + II PACE for SES Collaborative Culture Assessment Survey results: SES as a Person PACE for Execution Culture FOCUS ON CHANGE Roadmap Momentum training Communications Work scenarios What we talked about
- 27. SES Proprietary and Confidential Copyright SES and/or Silverside Thank you! Contact us for more info or to have a talk Sasja Beerendonk Business Consultant and Learning & Development s.beerendonk@silverside.com https://nl.linkedin.com/in/sbeerendonk Dr. Douglas Clayton Global Learning and HR Leader douglas.clayton@ses.com https://www.linkedin.com/in/dr-douglas-clayton-414a785