Oral communication

MEANING
 Oral communication implies communication through
mouth. It includes individuals conversing with each
other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are
all forms of oral communication. Oral communication is
generally recommended when the communication matter
is of temporary kind or where a direct interaction is
required. Face to face communication (meetings,
lectures, conferences, interviews, etc.) is significant so
as to build a rapport and trust.

Advantages of Oral Communication
 There is high level of understanding and
transparency in oral communication as it is
interpersonal.
 There is no element of rigidity in oral
communication. There is flexibility for allowing
changes in the decisions previously taken.
 The feedback is spontaneous in case of oral
communication. Thus, decisions can be made
quickly without any delay.
 Oral communication is not only time saving,
but it also saves upon money and efforts.

Advantages of Oral Communication
Cont’d
 Oral communication is best in case of problem
resolution. The conflicts, disputes and many
issues/differences can be put to an end by talking
them over.
 Oral communication is an essential for teamwork
and group energy.
 Oral communication promotes a receptive and
encouraging morale among organizational
employees.
 Oral communication can be best used to transfer
private and confidential information/matter.

Disadvantages/Limitations of Oral
Communication
 Relying only on oral communication may not be
sufficient as business communication is formal and very
organized.
 Oral communication is less authentic than written
communication as they are informal and not as
organized as written communication.
 Oral communication is time-saving as far as daily
interactions are concerned, but in case of meetings, long
speeches consume lot of time and are unproductive at
times.
 Oral communications are not easy to maintain and thus
they are unsteady.

Disadvantages/Limitations of Oral
Communication Cont’d
 There may be misunderstandings as the information is
not complete and may lack essentials.
 It requires attentiveness and great receptivity on part of
the receivers/audience.
 Oral communication (such as speeches) is not frequently
used as legal records except in investigation work.

Oral Communication (unit-2)
Oral Communication includes-
 Face to Face Conversation.
 Telephonic Conversation

 Oral Communication includes-
 Lectures
 Speech
 Group discussion
 Social gatherings
 Interview
 Conference & Meeting

MERITS
 Facial expressions and gestures make
communication effective
 It is the best medium for discussions as
negotiation, interview, counseling etc.
 Communicator can get known the reaction of
message on receiver through his gestures &
expressions & tone

MERITS
 It provides immediate feedback.
 It save time & efforts.
 Listener can get immediate clarification of any
doubt in his mind.

LIMITATION-
 It is not possible while dealing a large group.
 It is ineffective when listener is not attentive and
different perceptions
 It can not retain for longer time as permanent
record.
 It is less effective if communicator has no convict
on himself

Merits of Telephonic Conversation-
 Interact freely on Phone.
 It eliminates the barriers between physically
disposed persons.
 We can get immediate / quick feed back. At a time
we can talk one person effectively
 Long discussions are not possible
 Expensive and less effective

LIMITATION-
 Technical problem distract telephone network if
device is not working well
 In case of mobile phone signal problem become
barrier to communication
 Ring tone disturb others anytime any where even
is classroom, meetings, silence zone, conferences
etc

Principles of Successful
Oral Communication
 Clarity of expression
 Make communication a two-way process
 Develop trust by creating listeners interest
 Be precise, avoid hackneyed
 Avoid communication overload, easy flow
 Overcoming barriers (time, distance &
noise)
 Timely feedback

 Communication & Listening Skills
 Correct choice of medium
 Strong conviction
 Sequence, coherence and consistency in
contents
 Economical, Accurate, Empathetic
 Identify barriers & try to rectify the problem
 Go for appropriate body language

IMPORTANCE OF FEEDBACK
INPUTS
SENDER FEEDBACK RECEIVER
Factors Affecting: Factors Affecting:
•Sender / Transmitter ( Sx ) Receiver ( Rx )
•Personality and Attitude Personality and Attitude
•Cultural effect Cultural effect
•Mental setup & Psychology Mental setup & Psychology
•Experience & background Experience & background
•Communication Skills Communication Skills
•Knowledge & Qualification Knowledge & Qualification

Conversation Control
 The ability to control a conversation ensures that you
can steer a conversation in a positive direction that
meets your needs. Whether you are using your
conversation control to lead a business discussion or a
personal talk, employing control techniques will prevent
the conversation from heading into areas you don't wish
to discuss and help you to leave a positive impression.

Conversation Control Techniques
 Questioning
 Compliments
 Eye Contact
 Pauses

Nonverbal/ pictorial Communication
 Pictures
 Posters
 Banners
 Film clips
 Slides
 Gestures

Nonverbal/ pictorial Communication
MERITS-
 It is very effective in use in silent zone
 It eliminates differential perceptions
 It is effective when emotions take place

Nonverbal/ pictorial Communication
LIMITATION-
 It is ineffective particular for illiterate persons
 It is not possible in each and every situation
 It cannot be use for lengthy conversation

Non Verbal Communication
 It covers all external stimuli other than
spoken or written words and including
characteristics of appearance, voice and use of
space and time.
 Kinesics- It is study of the role of body
movements such as winking and shrugging in
communication
 Proxemics-It is also called space language
which subject the deals with the way people
use physical space to communicate.

Non Verbal Communication
 Chronemics or Distance language-The
subject that deals with the way people
use time dimension or time language
 Paralanguage- The non verbal factors
like tone of voice, the speed of delivery,
the degree of loudness or softness, and
the pitch of voice which affect the
spoken words called paralanguage