4. Strategy
• Users tweeted with the hashtag
#Speechless on @asianpaints
twitter page
• As a response to the tweets, the
agency formulated mime videos
out of all the user tweets on real
time basis and uploaded them on
the brand's YouTube page
• Idea was to delight the tweeters
5. Execution
• “We dwelled into a real time
response campaign for that.
The tweet would come in
and we would work to figure
what to do with it and have
one or two rehearsals before
we put it up",- VP, Asian
paints
• Adjoining image shows the
tweets made by people.
• These tweets were converted
into YouTube videos and
people tweeting were
cherished
7. Conclusion
• Customers wants to be treated specially
• Interactive campaign stays in mind of customers and they do get
immediate buzz
• So, social media campaigns should be made more interactive
• Objective should be to delight customer and to touch the heart of
customer