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HOW AIRBNB DISRUPTS THE LODGING INDUSTRY
AND WHAT YOU CAN DO ABOUT IT
Dimitris Savvakos, Creative Director, OgilvyOne Athens
DISRUPTION
Disruption = an
innovation that creates
a new market and value
network displacing
established market
leaders and alliances.
Examples of Disruption
Press
The Internet brought
50% sales decline in
newspapers and
magazines in nine
years.
Music
After Napster there was
a $55 billion drop in
the record industry
revenue in 10 years
Telephony
Skype made telecom
companies count $386
billion in lost revenue
in 6 years.
The disruptions of today
Transportation
Uber became the
largest transportation
company in the world
without owning a
single car!
Transportation
And it’s moving into
luxury transportation
and fresh food.
What about tourism?
Airbnb headquarters
Airbnb disrupts
the longing industry.
HOW?
Everybody becomes
your competitor.
“Α increase in Airbnb supply
in a given area results in a
decrease in hotel
room revenue.”
University of Boston
Airbnb connects
travellers with
the locals.
Airbnb is
becoming bigger.
Every night Airbnb’s community
offers more rooms than the
world’s largest hotel business,
Intercontinental Hotel Group.
Airbnb is
becoming better.
And the new
generation prefers it.
Because it’s more
affordable.
“Disruption is not just
about finding a new
product or revenue
stream; for some
companies it will be
about survival.”
Airbnb's CEO
How you will survive?
THINK LIKE A STARTUP
Start making your hotel relevant today
Use the sharing economy.
Embrace the social
currency.
Invest in technology.
Marriott’s 

Mobile Request
Use a chat service
such as WhatsApp
to offer one-to-one
support to your
customers.
Fingi
A white label platform
that offers mobile
services for your hotel.
Follow the customer journey.
Sharing
Dreaming
Planning
BookingExperiencing
The 5 stages
of Travel
Connect with the local
community.
Your hotel is a part
of the total experience.
Tell sharable stories.
“Advertising is not longer
about the stuff that you make,
but about the stories you tell.”
Seth Godin


(Think like a STARTUP).

Invest in
technology.
Connect with
the local
community.
Follow the
customer
journey.
Tell sharable
stories.
Use the sharing
economy.
And the most important…
Find your local
TRUTH

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How Airbnb disrupts the lodging industry and what you can do about it