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Data Con LA 2020
When users complain about slowness in their virtual application or desktop, User Experience becomes a subjective measurement, or a feeling of how well the infrastructure is performing. This talk will focus on the objective measurement and what that looks like for your business.
*Attendees will learn the method for monitoring User Experience for virtual apps and desktops.
*Attendees will learn the do's and don'ts of monitoring for User Experience in the virtual world.
*Attendees will gain a sense of importance of monitoring UX for their business cases when purchasing a monitoring solution like eG Enterprise.
Architects, engineers, managers, end-user solutions experts that work in the virtual desktop space such as Citrix, Horizon, DaaS, and more.
In this talk, I will attempt to explain at a basic level, how to measure User Experience in a virtual environment. I will focus on how UX affects users today that are working remotely on applications and virtual desktops and show a few common ways to improve the experience within out getting too technical and in the weeds.
They are all complex, full of parts and you’re not sure where to start when there’s a problem.
There are different types of Latencies, in this case, I am talking about the Network connection from the virtual machine to the user’s end point.
Think of Client Network Latency as a ping check – it’s the RTT from the virtual machine to the end-user’s device and back.
Total logon time is the sum of these parts
Use a simulator like eG’s to launch desktops or applications throughout the day.
This is extremely difficult to measure without the proper tool in place.
Better if a tool automatically calculates the usage based on your max available bandwidth.
This user has a poor connection when any of the indicators are breaching the threshold. I promised math and here it is. Measurements are averaged over a time interval
EG enterprise has this built in and doesn’t require anything on the end-user’s side.this is just a suggestion and you can change it based on your protocols used for WVD, Horizon, or Citrix.
Quantifying Genuine User Experience in Virtual Desktop Ecosystems
• There is no indicator of bad or good bandwidth usage.
• Some users take up more than others
• Important to measure usage across all users
• Usually measured at a percentage of usage:
• Bandwidth usage =
• % of Bandwidth of User/total Bandwidth available
• Generally, if the bandwidth usage is low, and latency is high, there’s a
problem with the end-user’s network, resulting in poor user experience.