20. Figure 2.5 A generic closed-loop feedback control system
21. Figure 2.6 A generic closed-loop feedforward control system
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41. Figure 2.7 Usage and applications of computer-based information systems by organizational level (shading denotes usage of BIS)
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44. Table 2.1 Categories of computer-based information systems Operations Information Systems Management Information Systems Transaction Processing Systems Decision Support Systems Process Control Systems Information Reporting Systems Office Automation Systems Executive Information Systems
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46. Figure 2.8 Buy-side and sell-side e-commerce Source: Chaffey (2004).
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48. Figure 2.9 Three alternative definitions of the relationship between e-commerce and e-business