Intercultural competence
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Soft skills training by Svetlana Belic Malinic
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Intercultural competence
- 2. Objectives • familiarise with different cultures in terms of their relations to people, time and working environment • improve knowledge about intercultural cooperation and business • understand etiquette and business rules in various cultures
- 4. Culture … … ranks what is important, instills attitudes about what things are appropriate and prescribes behaviour. Beamer’s &Varner Intercultural Communication in the GlobalWorkplace
- 5. physical contact work ethic appearance body language language table manners meeting style behaviour personal space communication assumptions about existence
- 6. The judgment of what is right is rooted in beliefs, values, attitudes, as well as habit, tradition and accepted norms. Mole (1996)
- 8. Relationship with people Attitude to the time Attitude to the working environment
- 12. Specific Diffuse
- 15. Internal control External control
- 17. STEREOTYPES
- 20. Heaven is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. French Italians British Germans Swiss
- 21. Hell is where: The ________ are the chefs, The ________ are the lovers, The ________ are the police, The ________ are the mechanics, And the ________ make everything run on time. British Swiss Germans French Italians
- 35. Grinning or smiling in some cultures could be interpreted as being pushy.
- 36. Don’t do the OK sign; the gesture means different things in other cultures.
- 37. Nodding, to indicate yes, is not universal. Don’t point with your finger, it may be considered rude.
- 38. Be careful where you point your feet, and avoid pointing your toes or soles at another. Don’t point with your finger, it may be considered rude.
- 48. UNCONSCIOUS INCOMPETENCE CONSCIOUS INCOMPETENCE CONSCIOUS COMPETENCE UNCONSCIOUS COMPETENCE I don’t know that I don’t know. I know that I don’t know. I know that I know. I don’t know that I know.
- 49. When in Rome, do as the Romans do.
- 54. Thank you !