Soft skills training by Svetlana Belic Malinic

1. Presented by: Svetlana Belic Malinic
What is Diplomatic Protocol?
Diplomatic Protocol Training

2. What makes your organisation
a diplomatic institution?
Diplomatic
Protocol

3. International protocol
"Protocol is commonly described as a set
of international courtesy rules. These
well-established and time-honoured rules
have made it easier for nations and people
to live and work together."
Dr. P.M. Forni
International Association of Protocol Officers

4. Protocol office
• Promote the role of the organisation as an
international diplomatic institution
• Coordinate meetings for Heads of Mission and
other senior officials
• Assist with scheduling for courtesy visits at the
venue and representation at events
• Provide pro bono advice, mediation services
and guidance on diplomatic matters

5. Diplomatic Protocol… 1
Personal diplomacy
– attitude
– manners
– self-presentation
– dressing code
– speaking culture
– social etiquette
– faux pas

6. Diplomatic Protocol… 2
Corporate diplomacy
– communication (verbal, non-verbal, written…)
– cross-cultural etiquette
– ethical issues
– team-building

7. Diplomatic Protocol… 3
Ceremonials and social events
– event logistics (meeting, conference, meal,
reception, signing ceremony…)
– seating plans and order of precedence
– forms of addresses and titles
– VIP treatment
– social graces

8. How well do you know
Diplomatic Protocol?

9. QUIZ

10. Question 1
You are walking along with your guest, a high
UN official, and her colleague, to meet your
supervisor, Political Advisor. Obviously, it falls
to you to introduce them to each other.
Who do you introduce
to whom?

11. A The person standing to your right to your boss.
B Your boss to the high UN official.
C The high UN official to your boss.
D Your boss to all of them.
Ladies
first?

12. A The person standing to your right to your boss.
B Your boss to the high UN official.
C The high UN official to your boss.
D Your boss to all of them.
Ladies
first?

13. Question 2
You are a guest of honour at a meeting and
are about to sit at the table but there are no
name tags posted.
Where are you
going to sit? ?

14. A To the left of the host.
B To the right of the host.
C Opposite the host.
D At the head of the table.
?
?
??
?
?

15. A To the left of the host.
B To the right of the host.
C Opposite the host.
D At the head of the table.
?
?
??
?
?

16. Question 3
You are taking part in a high level conference
where the participants are demanded to wear
name badges.
Where are you going
to put your badge?

17. A On the left lapel.
B On the right lapel.
C In the middle.
D Either of the above.

18. A On the left lapel.
B On the right lapel.
C In the middle.
D Either of the above.

19. Question 4
You are organising a round table at the
ambassadorial level.
How are you going
to seat the
ambassadors?
HOST
?

20. A Clockwise, alphabetically.
B Zig-zag, by seniority.
C Anti-clockwise, by importance.
D Zig-zag, by credentials.
HOST

21. A Clockwise, alphabetically.
B Zig-zag, by seniority.
C Anti-clockwise, by importance.
D Zig-zag, by credentials.
HOST

22. Question 5
You are writing a letter to the Minister of
Justice, Ms. Ivana Markov.
How are you going to
address her in the
opening of the letter?

23. A Dear Ms. Markov
B Dear Ms. Minister
C Dear Madam Minister
D Dear Minister Markov

24. A Dear Ms. Markov
B Dear Ms. Minister
C Dear Madam Minister
D Dear Minister Markov

25. Question 6
You are about to present the Ambassador of
Japan with a gift in gratitude for support in the
charity fundraising.
You are NOT going to have
it wrapped in which colour?

26. A Blue.
B White.
C Black.
D Red.

27. A Blue.
B White.
C Black.
D Red.

28. Question 7
What does this hand talk mean in Islamic
countries?

29. A Get off!
B Your are promoted!
C Great! Fantastic!
D Go up!

30. A Get off!
B Your are promoted!
C Great! Fantastic!
D Go up!

31. Question 8
What are these glasses used for?

32. A Water, red wine, white wine, champagne.
B White wine, water, red wine, champagne.
C Red wine, white wine, water, champagne.
D White wine, champagne, red wine, water.

33. A Water, red wine, white wine, champagne.
B White wine, water, red wine, champagne.
C Red wine, white wine, water, champagne.
D White wine, champagne, red wine, water.

34. Qustion 9
The new Ambassador of Germany is on his
way to the present credentials to the
President of Serbia.
As he is going TO the
ceremony, which flags
are waving on his car?

35. A Left German, right Serbian.
B Left Serbian, right German.
C Both German.
D Both Serbian.

36. A Left German, right Serbian.
B Left Serbian, right German.
C Both German.
D Both Serbian.

37. Question 10
The Greek Minister of Social Affairs is paying
a visit to the Serbian Minister of Employment
and Social Policy.
Who is going to
greet him at the
airport?

38. A Chief of MFA Protocol.
B Chief of Ministry Cabinet.
C The Serbian Minister.
D A driver with a name plate.

39. A Chief of MFA Protocol.
B Chief of Ministry Cabinet.
C The Serbian Minister.
D A driver with a name plate.

40. What is your score?
0 – 4 Oh, my God…
5 – 8 Not bad at all!
9 – 10 Wow, you are an expert!