This document discusses crew resource management (CRM) and the relationship between stress/workload and performance known as the Yerkes-Dodson law. It provides a definition of CRM as focusing on interpersonal communication, leadership, and decision making, especially in aviation to improve air safety. The Yerkes-Dodson law shows that performance increases with arousal up to a point, after which higher stress decreases performance, illustrated by a bell curve. It also notes key points about stress, leadership, and learning from experience to aim for zero errors.

1. CRM
HEMS STRESS
Captain Dave Kelly
(Yerkes-Dodson Law – Stress/Workload vs. Performance)

3. What we learnt last year!

4. CRM definition.
• Crew resource management or cockpit resource management (CRM)
is a set of training procedures for use in environments where human
error can have devastating effects. Used primarily for improving air
safety, CRM focuses on interpersonal communication, leadership, and
decision making in the cockpit of an airliner.

5. • The Yerkes–Dodson law is an empirical relationship
between arousal and performance, originally developed
by psychologists Robert M. Yerkes and John Dillingham Dodson in
1908.[1] The law dictates that performance increases with
physiological or mental arousal, but only up to a point. When levels of
arousal become too high, performance decreases. The process is
often illustrated graphically as a bell-shaped curve which increases
and then decreases with higher levels of arousal

9. Incident Called
Out
Arrive at
Scene
Patient
Intervention
Patient
Loading
Airborne Landing
At
Hospital
Handover RTB Back
at base
OVERLOAD
Stress/Workload
Time

10. 3 Points
• Stress can be good.
• Understand other peoples stress and headspace.
• Good Leadership.

11. Experience is something you get 5 minutes
after you needed it!

12. Aim to be a Zero!
+1
0
-1

13. The failing aviator (youtube)