1. Cisco at a Glance
 Worldwide leader in networking Broad range of products
for the Internet and solutions:
 Headquartered in San Jose, CA  Networking Systems
 Data Center
 More than 67,000 employees
 Collaboration, Voice and Video
in 75 Countries
 Mobility/Wireless
 $36.1B FY’09 revenue  Security
© 2009 Cisco Systems, Inc. All rights reserved. 1

2. Customer Value Chain Management:
A Global Presence
Mission Team By the Numbers
Provide an unrivaled,  ~8,000 employees*  >1,000 suppliers
end-to-end experience  90+ locations / 32  4 contract
to our customers countries manufacturing partners
 9 functional groups  95% of manufacturing
is outsourced
*includes Scientific Atlanta and Linksys
© 2009 Cisco Systems, Inc. All rights reserved. 2

3. Cisco’s Complex Value Chain
Hybrid Wide Range Most Breadth of Acquisition
Production of Products Products Customers Integration
Model Are (133 to date)
(95% Configured
Outsourced)
to Order
© 2009 Cisco Systems, Inc. All rights reserved. 3

4. Sustainable Value Chain Management:
Action Plan
Design &  Power Efficiency in Design
Evolve
Products  Transition to/Design with Lead-Free Solder
 Materials Management: Controlled Substances Specification
Source &
 Ozone Depleting Substances Program
Manufacture
 Comprehensive Worldwide Battery Specification
 Recyclable Packaging Materials
Package &
 Packaging Design Efficiency
Transport
 Volume/Weight  =  Transport =  Carbon Emissions
Reverse  Accessory Election =  duplication =  Cust. Sat.
Logistics  Waste  via reuse & refurbishment
© 2009 Cisco Systems, Inc. All rights reserved. 4

5. Collaborating on Sustainability:
Optics Module Packaging Innovation
Eng. Team Doc Team Pkg. Team Collaborative
Technical Document Packaging
Approach
Spec Reduction Reduction
Eco-conscious
Design with
Reduced
OLD
NEW Costs
© 2009 Cisco Systems, Inc. All rights reserved. 5

6. Collaboration on Sustainability:
Responding to Customer Feedback
Goal Volume Reduction & Customer Satisfaction
Target Packaging at the Design Stage!
 Phase I:  size of anti-static & doc. bags & boxes; green
Plan for bag material
Success Note: to date with 1 family of products
 Phase 1: 2-2.5M/year
 Plastic cut 50% (56k lbs); 33,429 lbs. of ESD bag waste 
Savings recyclable material
 Chargeable weight reduced ~ 60% ( transport savings)
© 2009 Cisco Systems, Inc. All rights reserved. 6

7. Collaboration on Sustainability:
Responding to Customer Feedback
Before After
© 2009 Cisco Systems, Inc. All rights reserved. 7

8. Sustainable Packaging Design:
Improving Efficiency
Goal Volume Reduction & Transport Efficiency
Reconfiguring Product Packing
 Maximize carton capacity
Plan for e.g.: Use of multi-packs
Success
Innovative pre-installation of components
 $1.82 M/year
Savings  31,260 lbs. carton material eliminated
 Equivalent of 32 transport containers eliminated
© 2009 Cisco Systems, Inc. All rights reserved. 8

9. TelePresence CTS-3000 Example
New Design:
 9 containers
vs. 83 cartons
 Stackable
 9 per truck vs.
2 per truck
© 2009 Cisco Systems, Inc. All rights reserved. 9

10. CRS Ship Configured: $2M savings
OLD MODEL
Containerize Packaged Cards
Build & Test Depopulate Cards Package All Cards
NEW MODEL
Build & Test Depopulate Cards Package All Cards
© 2009 Cisco Systems, Inc. All rights reserved. 10

11. Sustainable Package Design:
Minimizing Documentation
Goal Waste Reduction & Manufacturing Efficiency
Meet regulatory disclosure requirements while
reducing environmental impact to the greatest extent
possible
 Migrate from paper to CD – Spring 2007
Plan for  Optically reduce size of all documents 65% or more 8.5X11
Success becomes 5.X7.55 – Fall 2008
 Move to “pointer docs” – January 2009
 FY09 Savings
 1.8 billion sheets of paper
Savings  53 million lbs. CO2 eliminated
 200 million gallons waste water eliminated
 17 million lbs. solid waste eliminated
© 2009 Cisco Systems, Inc. All rights reserved. 11

12. Sustainable Package Design:
Minimizing Documentation
Before After
Coordinated Carton & Document reduction!
© 2009 Cisco Systems, Inc. All rights reserved. 12

13. Sustainable Packaging Design:
End Cap Materials
Goal Volume Reduction & Materials Management
Replace Virgin Foam (petroleum based) with previously
used, 100% recycled plastic
Plan for  Introduced on 8xx series product
Success  Other Products to follow
 Change @ 3 sites saves 50 cubic meters/mo. per site
Savings
 Annualized savings = $765k (transport cost)
© 2009 Cisco Systems, Inc. All rights reserved. 13

14. Sustainable Packaging Design:
End Cap Materials
Before After
© 2009 Cisco Systems, Inc. All rights reserved. 14