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1. United Healthcare Organization Research Discussion
United Healthcare Organization Research Discussion ON United Healthcare Organization
Research DiscussionRequest: The document is fully retrieved from external sources due to
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the place of the paragraphFormat:APA FormatUnited Healthcare Organization Research
Discussionattachment_1Unformatted Attachment PreviewRunning head: UNITED
HEALTHCARE ORGANIZATION United Healthcare Organization Grand Canyon University:
NRS 451VN April 26, 2020 1 UNITED HEALTHCARE ORGANIZATION 2 The United
Healthcare Organization is a large not for profit organization. In this paper, described will
be the organization and its readiness for the future. The author will prepare a
welldeveloped strategic plan to address issues of network growth, nurse staffing, resource
management and patient satisfaction. Current or potential issues in the organizations
culture will be clearly identified along with the impact of these on the strategic plan.
Presented will be a theory or model that best s the strategic plan implementation. United
Healthcare Organization United Healthcare Organization is a not for profit organization
based in Minnesota. Its inception was in 1974, as it was called Charter Med Incorporated
and was founded by several doctors and others with aspirations that health coverage be
expanded for all. In 1977, the name changed to United Healthcare Organization and its
founders were doctors Paul Ellwood and Richard Burke (Our History, n.d.). Its mission is to
aid persons to have a healthier life and aid health systems perform more efficiently (Mission
& Values, n.d.). Organization’s Overall Readiness United Healthcare is adequately ready to
manage the need for healthcare for people during the next decade by influences of basic
capabilities of its existing tools; and the organization optimizes its means to provide care by
ways of scientific perceptiveness, and innovative knowledge (Annual Report, 2019).
Organization makeup is a group of skilled providers working with people to engage
consumers and have beneficial affiliations. United Healthcare is making gains constantly in
“healthcare technology” to give the individual the best care in the future (Annual Report,
2019). The vast collection of new informative data aids providers in delivery of patient care
(Annual Report, 2019). United Healthcare is increasing its system and improving service to

2. modify for individual’s benefit. Standards regarding healthcare UNITED HEALTHCARE
ORGANIZATION 3 are improving service for more patients. Thus, this company should be
capable to remain provision of care for people in the coming years by continuing
improvements. Network Growth Plan With fewer individuals not insured and low amounts
of “uncompensated care”, there are decreased specific payments by “Medicare and
Medicaid” (Christensen, 2015). These reductions by the government create its own
challenge for doctors (Coughlin, et al., 2014). The U.S. healthcare system is changing from
“fee-for-service to value-based reimbursement models” (Christensen, 2015). United
Healthcare Organization Research DiscussionThese models focus on value conditional
payments and care cost “risk sharing for providers” which has only given, both of which
have yielded only limited accomplishment (Christensen, 2015). Bonuses for doctors giving
quality are achievable by “enabling profitability to increase as value increases relative to
competitors.” (Christensen, 2015). To get growth, United Healthcare is working with over
855,000 professionals to help customers receive health are (Annual Report, 2019). It is also
contracting with and acquiring other companies to make outcomes improve by lowering
costs (Our History, n.d.). Nurse Staffing Plan The organization seems very prepared for the
challenge of staffing of nursing to make sure value service is provided to people for the next
ten years. The United States will continue to experience a nursing shortage in the coming
years (Snavely, 2016). With increasing workloads, the population aging with an increase in
managing of chronic care and the “Affordable care Act” results in an increased demand for
nurses as there is a lack of number of graduate nurses (Snavely, 2016). Addressing this
problem, United Healthcare has a training, mentoring and coaching program for nurses
(Center for Clinician, n.d.). This program will enable the company to address increasing
patient requirements (Center for Clinician, n.d.). These nurses trained will UNITED
HEALTHCARE ORGANIZATION 4 be making new ways of healthcare delivery to combat the
nursing shortage. With required care needs increasing United Healthcare should be ready
with well-educated people to supply care (Center for Clinician, n.d.). Resource Management
Plan Managing a company’s resources is good stewardship. It seems important to have
sustained accomplishment and goal attainment pertaining to United Healthcare and its
mission. The professionals operate by collaborating, trusting, and sustaining associations to
accomplish the organizational goal. Continuing innovative products make sure the company
will provide for patient needs in the future. Information security and research leads to
professionals having modern data. Increased use of electronic health records makes
information security paramount. These protections for patient information will help the
company prevent access from illegal use. Patient Satisfaction Plan Continually satisfying
patients is a concern for United Healthcare for the coming years as well. Customer
controlled health programs were initiated to drive down costs, make the company
transparent, and improve availability of valuable cost-effective care to consumers. The
organization began new programs and creations. One is a new eye care benefit to expectant
mothers to improve benefits (United Health Group, n.d.). It also has invested $400 Million to
affordable housing to help people have improved health (United Health Group, n.d.) Stable
homes have positive impact on people’s health (Taylor, 2018). This month a pilot program
“Health4Me” which is a mobile phone app, where people can earn points on their Walgreens

3. Balance Rewards. People can use the app to track health activities. These innovations will
enhance people’s health but also is a good public relations tactic and increases trust in
customers. Continuing to create new and different avenues to improve health is indicated.
UNITED HEALTHCARE ORGANIZATION 5 Cultural Issues Impact on Strategic Plan An
organizations culture has a major effect on business and is felt on all levels. Culture needs
examination before strategic planning begins. The author has seen some concerning
complaints on the internet from prior employees. One review reflects bullying while the
company tries to keep a good public image but in reality, is corrupt (United Health Group,
2017). Accusations of discriminating practices by abusive management is running rampant
throughout its entirety (United Health Group, 2017). Communication is lacking and
teamwork is quickly sabotaged to save allegiance to leadership. Ads a work and life
balance but actually meets opposition by the impending performance pressure during long
workdays (United Health Group, 2017). Managerial is rare as is autonomy (United Health
Group, 2017). Reported discrimination of all kinds including ageism and gender inequality
are reportedly commonplace (United Health Group, 2017). The author could go on, but it
seems the culture is lacking in many moral aspects. Model ing Strategic Plan United
Healthcare seems to be operating on an open system theory. This theory was fashioned
after World War II. “Resources are considered inputs” and are affected by other
organizations either by politics, economics or naturally from society (Grand Canyon
University, 2018). United Healthcare Organization Research DiscussionSurvival depends on
its affiliation to the surroundings (Grand Canyon University, 2018). This author believes
that United Healthcare Corporation needs to adopt “service line organization” theory
(Grand Canyon University, 2018). This is where the top of the organization has more central
control and the smaller areas are easier to manage without interference (Grand Canyon
University, 2018). The focus here is on what the customer wants and not the bottom line
which is often profit (Grand Canyon University, 2018). Here with this structure one
observes use UNITED HEALTHCARE ORGANIZATION of evidence-based practice to increase
care value with less costs and increase in patient satisfaction (Grand Canyon University,
2018). For success, there should be an annual strategic planning (Grand Canyon University,
2018). Those in charge should exhibit characteristics of value, serve others and
collaboration (Grand Canyon University, 2018). Conclusion This organization has a lot of
positives. It has some internal leadership issues that if addressed and proper planning
implemented this organization would be stronger that it already is, which would improve
its profitability in the long term and make for a better place of employment. 6 UNITED
HEALTHCARE ORGANIZATION 7 References ANNUAL REPORT PURSUANT TO SECTION 13
OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934. (2019). Retrieved April 20, 2020,
from https://www.unitedhealthgroup.com/content/dam/UHG/PDF/investors/2019/UNH-
Form10-K.pdf Center for Clinician Advancement. (n.d.). Retrieved April 22, 2020, from
https://www.unitedhealthgroup.com/about/clinician-advancement.html Coughlin, T. A., J,
H., Coughlin, Fiedler, M., Shartzer, A., Cole, E. S., … Dranove, D. (2014, May 1). An Estimated
$84.9 Billion In Uncompensated Care Was Provided In 2013; ACA Payment Cuts Could
Challenge Providers. Retrieved April 21, 2020, from
https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2013.1068 Christensen, T. J. (2015,

4. November 7). A framework for guiding efforts to reward value instead of volume. Retrieved
April 22, 2020, from https://link.springer.com/article/10.1007/s10754-015-9178-9
Griffioen, J., Griffioen, J., & Stanislaw, D. (2020, February 14). Corporate Culture Impacts
Strategic Planning. Retrieved April 24, 2020, from
https://griffioenconsulting.com/blog/strategic-planning/corporate-culture-
impactstrategic-planning/ Mission & Values. (n.d.). Retrieved April 19, 2020, from
https://www.unitedhealthgroup.com/about/mission-values.html UNITED HEALTHCARE
ORGANIZATION 8 Our History. (n.d.). Retrieved April 19, 2020, from
https://www.unitedhealthgroup.com/about/history.html Grand Canyon University. (Ed.).
(2018). Nursing leadership and management: Leading and serving. Retrieved from
https://www.gcumedia.com/digital-resources/grand-canyonuniversity/2018/nursing-
leadership-and-management_leading-and-serving_1e.php Snavely, T. M. (2016, March-
April). A brief economic analysis of the looming nursing shortage in the United States.
Nursing Economics, 34(2), 98+. Taylor, L. (2018, June 7). Housing And Health: An Overview
Of The Literature. Retrieved April 24, 2020 from
https://www.healthaffairs.org/do/10.1377/hpb20180313.396577/full/ United Health
Group, (n.d.). retrieved April 23, 2020 from
https://www.unitedhealthgroup.com/search.html?q=new+programs UnitedHealth Group:
What’s it like to work here? (2017, January 1). Retrieved April 24, 2020, from
https://www.kununu.com/us/unitedhealth-group/review/2a2e038f-c5b2-4d47-
b32294017f9a2f8a …United Healthcare Organization Research Discussion