Contenu connexe Similaire à Transforming Local Searchers into Customers - Will Scott - AZIMA (20) Plus de Search Influence (19) Transforming Local Searchers into Customers - Will Scott - AZIMA 1. Coipyright, Property of Search Influence, LLC © 2013
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Transforming Local Searchers
into Customers
Presented to:
3. Coipyright, Property of Search Influence, LLC © 2013
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About Me: Will Scott
• First website online in 1994
• Deployed over 2,500 customized web sites in 18 months (with a
production staff of 12).
• Former Vice President of YPsolutions (now Local Matters)
• Online Directory vendor to 20 independent
Yellow Pages
• Deployed over 300 online yellow pages a
year with print “look and feel”
• Part of team which took Sprint BestRedYP
from zero to 1,000,000 monthly visitors in
18 months
• Uniquely qualified to help improve media
companies’ online products
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About Search Influence
• Helping customers successfully market online since 2006
• We work with thousands of clients, directly and as a white-label
provider to major national media companies.
• Scalable Solutions Powered by Experts
• Search Influence:
• 50+ full-time employees
• 70+ contract writers
• 12 AdWords Certified Staff
• Reputation:
• 2011 Inc. 500 honoree
• Recognized leader in search and social for local business
• Over a decade in online media
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LOCAL SEARCH
“Making Phones Ring And Doors Swing”
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Location
Traditional
Results
Non-Geo-Specific Search Term
Local
Results
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High Local
Ranking + High Organic
Ranking
High Blended
Ranking=
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THE MOVE TO MOBILE
There’s nothing more local than my pocket
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9 Google confidential
HyperNgrowth&in&mobile&search&is&driving&consumer&behavior&&
5X 92%&
89%&
&
25%&
57%&
48%&
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10 Google confidential
1Source: Google Internal Data, 2011. % of each platform’s traffic shown hourly for one day.
Does not indicate absolute or relative traffic volumes.
12:00 AM 3:00 AM 6:00 AM 9:00 AM 12:00 PM 3:00 PM 6:00 PM 9:00 PM
Tablet Mobile Desktop
Day EveningMorningNight
Hourly Distribution of Searches by Platform
(doesn’t reflect absolute traffic volume)
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PC Users Accessing the Internet Flat-lined
In 2012, growth in the number of PC users accessing the Internet flat-lined for the first
time.
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Web Traffic from Non-PC Devices Spikes
By contrast, the share of web traffic from non-PC devices including smartphones
and tablets more than doubled to 15% in December 2012 versus 7% in
December 2011.
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THE LOCAL BUSINESS (SMB)
Most of the time, they have more pressing matters than where to
advertise – or so they think.
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Key Considerations
• Many Local Businesses are budget sensitive
– But some aren’t
• Budgets: From less than $3,000 / year up to
greater than $3,000 / month
• Businesses know they need it
• Solutions offered aren’t always in their best
interest
• Most solutions aren’t manageable
24. 24
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Media Fragmentation Continues to Increase
4.4
5.6
7.8
0
1
2
3
4
5
6
7
8
9
Wave 14 2010 Wave 15 2011 Wave 16 2012
Number of Media used
has increased by 77%
since 2010.
Average Number of Media Used by SMBs
for Advertising and Promotion
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@w2scott #RevSummit - Local Media Association16
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Top 2 Box (Extremely or Very Important)
Sample Size = 139
Source: LCM Wave 16, Q3/2012 (and prior waves, if relevant). Methodology: Online panels. Findings may not be
statistically significant.
Q320
31.4%
32.4%
38.0%
42.0%
49.0%
0% 10% 20% 30% 40% 50% 60%
Yelp
Twitter
Blog
Google
Facebook
26. 26
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SMB Spend Split: Acquisition vs. Retention
29.5%
41.2%
6.5%
19.2%
3.7%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Roughly 50/50
>50% for Acquiring
>50% for Retaining
Hard to Say
Not sure
6:1 Ratio
Loyalty Opportunities:
• 4-10x more expensive for SMBs to acquire new customers than retain existing ones
(Patrick Barry, DemandForce)
• Businesses that retain 5% more customers increase profit by at least 25%
(“The Loyalty Effect”)
27. 27
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Primary Purpose of Facebook Page
41.7%
30.9%
19.4%
5.0%
2.2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Acquire
Build Awareness
Build Community
Retain
Not sure Customer acquisition is now the #1
objective of SMBs using Facebook
(up 15% wave-over-wave).
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LOCAL BUSINESS PERCEPTIONS
Prove it!
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Constant Contact Local Business
Survey
50% see inaccurate listings for their business
70% don’t have time to manage all the sites
23% have a good sense listings drive traffic
84% believe that having a mobile-able website is
important
25% know how to create a mobile optimized site
62% think it is important to be seen on mobile apps
85% believe more people will be looking for business on
mobile sites
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LOCAL SEO
Rubber, meet road
33. © David Mihm / GetListed.org, Inc. 2012
1 Individually Owner-verified Place Page (PLACE PAGE)
2 Physical Address in City of Search (PLACE PAGE)
3 Proper Category Associations (PLACE PAGE)
4 Product / Service Keyword in Business Title (PLACE PAGE)
5 Proximity of Address to Centroid (PLACE PAGE)
6 Quantity of Structured Citations (IYPs, Data Aggregators)
(OFF-SITE)
7 Quantity of Inbound Links to Domain (OFF-SITE)
8 Location Keywords in Anchor Text of Inbound Links to Domain
(OFF-SITE)
9 Quantity of Native Google Places Reviews (w/text)
(REVIEWS)
10 Product / Service Keyword in Place Page Description
(PLACE PAGE)
2008 vs 2012
34. © David Mihm / GetListed.org, Inc. 2012
Many of the Fundamentals are still the same.
• Having a physical location in the right city is
paramount.
• Categories are huge.
• Citations and location data are still critical.
• Quantity of reviews are still way more important
than quality.
…and yes, proximity to centroid still has influence.
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Essential: Consistent NAP
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The Anatomy of NAP
Local Citation = N A P + W
Name
Address
Phone #
Website
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Audit your NAP
• Determine Local Search strengths
• Find weaknesses that affect rankings
• Discover optimization opportunities
• Prevent duplication & data corruption
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Audit Business Information First!
Confirm Name
• Multiple variations?
• Legal Name or DBA
Confirm Address
• usps.com/zip4
Confirm Phone
- One per location
- Should be local
- Avoid call-tracking numbers
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NAP Checks
Using
Whitespark
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Digging Deeper on Citations
• Whitespark Local Citation Finder
• Brightlocal Citation Tracker
• Google:
– "business name" + "phone number"
• Organize citations so you can see NAP data
errors
• Clean up duplicates / erroneous citations
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Inconsistency & Duplications
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Fix Inconsistencies
• Check InfoGroup, Localeze & Acxiom for
incorrect citation information
– InfoGroup: http://expressupdateusa.com/
– Localeze:
http://webapp.localeze.com/directory/get-
started.aspx
• Channel partners get better pricing
– Acxiom: http://mybusinesslistingmanager.com/
• Duplicate citations are bad
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Citation & Data Aggregator
Management Tips:
• Keep track of login information
• Use one email account for communication
with citation sources
• Be ABSOLUTELY sure your NAP isn’t already
listed before adding citations
• Periodically monitor citations
• Get rid of duplicates
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YOUR WEB SITE
Google followed you home
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On-Site Local Optimization
• Is NAP on website readable?
• NAP should match Google Plus Local page NAP
• Additional phone numbers should be non-crawlable
• NAP should be structured data, either hCard or Schema
– To Create: http://microformats.org/code/hcard/creator
– To Validate:
http://www.google.com/webmasters/tools/richsnippets
• One hCard / Page to keep NAP signals clean.
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Improper or Non-Existent On-
Site Local Optimization
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Multi-Locations & Local
Landing Pages
• Local landing page for each location
• Use local landing page in Google+ Listing
• Factors to include in a local landing page:
– NAP in hCard or Schema
– Embedded Google map
– Locally optimized title tags and H1/H2 tags
– Meta description with address and phone included
– Testimonials and Reviews
– Locally optimized url naming structure
• Eg: domain.com/pizza-falls-church-va
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Multi-Location Deployment
• The same rules apply for multi-location
businesses
• Process must be scalable and automated
– Have to assure consistent NAP on a grand scale
• Content pages must be unique
• Focus on your top-level categories
• Do location-specific keyword research
• Use robots.txt and site architecture to guide the
engines
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Citation Management Thoughts
• Be thorough and organized
• Set a schedule to check in
– Log into your accounts to view progress
• Be patient
– Responses typically take from two weeks to two months
• Stay informed on issues, trends and Google updates
• Allocate budget for expert guidance
• For multi-location / directory providers, involve IT Early
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DUPLICATE LISTINGS
They really suck
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Takeaways for Local Success
• Places – Most searches start with Google
• Ecosystem – Google got that information
somewhere
• Process – Local is not fire and forget –
lather, rinse, repeat and repeat and repeat
• Web Site – Your site and Google must Agree
• Duplication Sucks – Don’t confuse Google
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Thank you!
Will Scott
– searchinfluence.com/blog
– wscott@searchinfluence.com
– twitter.com/w2scott
Notes de l'éditeur For High organic ranking + High Local Ranking = Dominating blended results on Geo-specific search terms http://searchenginewatch.com/article/2223241/Revenue-from-Localized-Mobile-Ads-to-Reach-5.8-Billion-in-U.S.-by-2016BIA/Kelsey says that mobile local ads offer marketers better relevance, immediacy, and consumer-buying intent. However, the company reports that mobile ad spending has seen slow adoption rates because of the steep mobile marketing learning curve. A major factor in the firm’s projections is that marketers will master the learning curve and mobile marketing products will get easier to use over time. According to Greg Sterling via Constant Contact survey of SMBs…. For Don’t Confuse Google!Your NAP should be in each of these places:WebsiteSocial media pagesBusiness directories – called “citations”Number of citations is Important, but consistency is more importantYour NAP is your local search fingerprint How Can an Audit Help?Determine Local Search strengthsFind weaknesses that affect rankingsDiscover optimization opportunitiesPrevent duplication & data corruption By doing a search for your client’s phone number, you can see record of their local citations. When you are trying to improve their local SEO ranking, it can be invaluable to know about their existing citation building activities before doing your own. In addition to Local Citation Finder returning results that are relevant to a city and key phrase combination of a phone number, it also provides a list of the top 30 general citation sources for the searched city. If you are aware of a incorrect address or phone number do a google search with business name and incorrect address or phone number to discover where all that incorrect information is showing up. Example "search influence" + "1539 jackson" Gather a list of existing listings for the business on the directory specifiedOn Google, you can search site:directory.com “business name” On Google, search: site:directory.com “555 555 5555” (ex. site:www.yelp.com "business name" and ex. site:www.yelp.com "555 555 5555") Be sure to wrap the business name and the phone number in quotation marks. Duplication Examples For For For For For You can go further using authorship and other markup to make the business stand out. For For Google guide to dealing with duplicates/inconsistent NAP data : 1st report a problem or edit, wait and if it doesn’t work, use the troubleshooter forms. Google guide to dealing with duplicates/inconsistent NAP data : 1st report a problem or edit, wait and if it doesn’t work, use the troubleshooter forms. Select “Place is a duplicate of another place” and give the link to the correct listing in the comments section.