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The Art of Selling Deals



                      #2ndstdeals
How to Interact with Us

      Twitter Hashtag:
  #2ndstdeals

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                                                      #2ndstdeals
Who We Are


       □ Increase ROI, Build
         & Engage Audience
       □
       □
       □
       □



                         #2ndstdeals
Deadline Deals
A truly white label deals provider


          To date, Deadline Deals has executed
           • More than 3,000,000 gift cards sold
           • On more than 400 local media sites
           • More than 900,000 consumers have
             purchased deals through our partner’s
             sites




                                          #2ndstdeals
Speakers




      Matt Chaney                    Jeff Shabram
Director of Affiliate Success –   VP of Digital/Director of
       Deadline Deals               Digital Advertising
       Second Street              Omaha World Herald –
                                   Midlands Newspapers




                                                               #2ndstdeals
                                                              #2ndstdeals
Agenda
•   Organization
•   Prospecting
•   Standing Out in a Crowded Field
•   Deal Approval & Negotiations
•   Wrap-up




                                       #2ndstdeals
                                      #2ndstdeals
Organization




               #2ndstdeals
Sales Focus is Key




 Months in GREEN are ones
    with a dedicated rep




                             #2ndstdeals
                            #2ndstdeals
Sales Team
            Team Structure
       – Who’s selling deals
       – How are they organized


  Characteristics of a Good Deals
           Salesperson
 Aggressive - a hunter
 Won’t accept a deal just to fill the
  calendar
 Has a deal in mind ahead of call
 Understands traits of a good deal




                                          #2ndstdeals
                                         #2ndstdeals
Keeping Deals Top-of-Mind
• Top down focus
• Sales training
• Sales contests
• Competitive tracking
• Review key accounts
  list
• Target lists – monthly
  reviews

                                  #2ndstdeals
                                 #2ndstdeals
Training Reps to Get the Right Deal
                    Get “Cream of the Crop”
                    Products and Merchants
                     Focus on the Successful
                      Categories
                     Aim for Peak Season
                      Deals such as Golf, Yard
                      Care and Holiday Sales
                     Go after the Core
                      Products and Services of
                      that Business




                                            #2ndstdeals
                                           #2ndstdeals
Setting Goals for Deals
         • New customer acquisition
         • Historical data
            – Competitors
            – Your own
         • Seasonality
            – Best categories
            – Territory make-up
         • Reps getting annual deal
           contracts


                                   #2ndstdeals
                                  #2ndstdeals
Goals and Incentives for Reps
            Establish NET goal per sales rep
            Incorporate deals into digital goals
            Focus incentives on:
                New business
                Bringing in target accounts
                Target categories
                Top deals – highest NET revenue
                & most sold
            Make it worth their while




                                                     #2ndstdeals
                                                    #2ndstdeals
Support Structure for Deals
 Use existing
infrastructure
– Fulfillment
– Production &
  Design
– Customer Service




                                   #2ndstdeals
                                  #2ndstdeals
Prospecting




              #2ndstdeals
Category Mix By Revenue
                                 Travel
                                   4%



                      Services            Beauty
                        9%                 19%

             Retail
              9%                                            Event
Based on                                                     4%
                                                                Internal Product
400+ Sites                                                            0%


                                               Recreation
                                                  16%


                 Restaurant
                    39%




                                                                              #2ndstdeals
                                                                             #2ndstdeals
Merchant Appeal Checklist

                Strong Brand
                 Awareness
                Relevant Location
                Multiple Locations
                Capacity
                Financially Stable
                Positive Online
                 Presence


                                  #2ndstdeals
                                 #2ndstdeals
Where to Find Top Prospects
             • Successful Past Deals
             • Competition
             • Review Sites (Yelp)
             • Our Own Content &
               Reviews
             • Reader’s Choice Polls
             • Active Advertisers
             • Chamber Members


                                   #2ndstdeals
                                  #2ndstdeals
Target Lists & Key Accounts
•   Produce a List of Target Categories for Optimum Deals
    –   Set a Target Time Frame
    –   Assign Sales Reps Responsible for the Category, Target Results
        and Deadlines
    –   Create a Target List of Businesses on a Monthly Basis
    –   Optimum Run Dates
    –   Optimal Deal for Business
    –   Ensure Follow Through for Optimum Run
•   Produce Selling Materials to Target Key Accounts


                                                                   #2ndstdeals
                                                                  #2ndstdeals
The Pitch
Focus on the Quality of Audience and the Additional Media Exposure
– Print Readership, Online Reach, E-Mail List, Social
– Your Readers Demographics, Trusted Source, Higher Income, Loyal Readership
– Strong Potential for Repeat Business, Opportunity to Extend Promotion




                                                                      #2ndstdeals
                                                                     #2ndstdeals
Standing Out in a
 Crowded Field



                    #2ndstdeals
Local Media and Deals
                  Trusted Info       Affluent
                     Source          Audience


     Ongoing Ad                                  Key Client
      Options                                   Relationships




                             Local                     Multiple
We’re Local                                             Media
                             Media                    Promotions




                                                                 #2ndstdeals
                                                                #2ndstdeals
Selling Against National Sites
            We Reach More Valuable Customers!

• Reach Potential Customers with
  Better Demographics
   – More Desirable Age Bracket
   – Higher Income Levels
   – Family Consumers
• Higher Spend per Visit
• Increased Potential for Repeat
  Business

                                                 #2ndstdeals
                                                #2ndstdeals
Deals are Advertising, too




                              #2ndstdeals
                             #2ndstdeals
Top Objections
“I don’t need to advertise.”


    “I’m already busy – I don’t need more
    business.”

        “I want to promote this [product], not
        that one.”


             “I don’t do discounts.”



                                                  #2ndstdeals
                                                 #2ndstdeals
Deal Approval &
 Negotiations



                  #2ndstdeals
Good Deals are a Balancing Act

                    Merchant
                     Needs




        Audience
        Interests



                           Revenue
                            Goals




                                      #2ndstdeals
                                     #2ndstdeals
Negotiating a Deal
       Leverage your strengths to get the deal you want!

       Promotional Power                  Local Presence
 Highly Visible Print Ad         Local Site for Local Consumers
 Post Deal Throughout Your       Supporting the Local Community
  Website
                                  Trusted Local Source for News and
 Produce a Strong E-Mail list     Information
 Inspire Strong Social Media
                                  Local Support for the Consumer
  Interaction
                                   with Long Term Relationships
 Target the Promotion
  Appropriately to the Deal       Local Support for the Advertiser
                                   with Long Term Relationships



                                                                #2ndstdeals
                                                               #2ndstdeals
Getting Multiple Deals
                        Site Benefits
            •   Build your inventory
            •   More efficient selling
            •   Lock-in top customers
            •   Plan ahead for deal stores


                    Merchant Benefits
            • Gives advertiser consistent
              marketing
            • Ability to offer different types of
              deals
            • Bonus promotions for annual
              contracts


                                         #2ndstdeals
                                        #2ndstdeals
Deal Appeal Checklist
   Aligns With Your Audience
   Deal is Unique
   Priced Appropriately
   Few Restrictions
   Bonus Offers
   Expiration Date
   Deal Category
   Right season




                                      #2ndstdeals
                                     #2ndstdeals
The Deals Committee




 Focused discussion on deals
      Establish approval criteria
      Refine new deals
      Discuss negotiation terms for large deals
      Track & discuss the competition
      Learn from past deals


                                                    #2ndstdeals
                                                   #2ndstdeals
Deal Rejection

   Quick Tips
 Point to established
  approval criteria
 Look to refine
  deal, if possible
 Why rejected?
 Recommend other
  advertising options




                                    #2ndstdeals
                                   #2ndstdeals
Advertising Conversion Model
      Conversion Example:
• Gross Revenue is $5,000
• Less Platform Fees of (Assume 10%)
  Nets $4,500
• Net 50/50 split - $2,250 to Both
  Advertiser and Media Company
• Or Offer Advertiser an Advertising
  Match on Their Share and Provide
  $4,500 of Advertising for Their
  $2,250.



                                        #2ndstdeals
                                       #2ndstdeals
Revshare vs. Ad Conversion
      Traditional Revshare                                        Ad Conversion Model
                                             Based on Gross Revenue of
                   $120,000                         $1,500,000                  $120,000

                                                                                                 $345,000
                                       $690,000

     $690,000

                                                                                $1,035,000




Advertiser Share     Media Company Share   Platform Fees         Advertiser Share   Media Company Share     Platform Fees




                                                                                                             #2ndstdeals
                                                                                                            #2ndstdeals
Post-Deal Follow-through
Goal: to build a long-term relationship by giving
 merchants the tools to advertise consistently

                       Deals




             Ongoing
                               Branding
              Offers




                                                 #2ndstdeals
                                                #2ndstdeals
Wrap-Up




          #2ndstdeals
Key Takeaways
1. Must keep sales pressure on to be successful; not
   flavor-of-the-month product
2. The deals and merchants you run are a reflection of
   your business – choose wisely
3. Create deal approval criteria & share it
4. Leverage your top assets: promotions & audience
5. Work to build long-term relationships with
   advertisers with multiple deals & the Ad Conversion
   Model


                                                  #2ndstdeals
                                                 #2ndstdeals
Questions?




           Matt Chaney                                Jeff Shabram
Director of Affiliate Success - Deadline Deals    VP of Digital/Director of Digital
         chaney@secondstreet.com                            Advertising
                619-333-0444                     Omaha World Herald – Midlands
           Twitter: @mattchaney                             Newspapers
                                                     jeff.shabram@owh.com




                                                                                       #2ndstdeals
                                                                                      #2ndstdeals

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Art of selling deals 4.26.12

  • 1. The Art of Selling Deals #2ndstdeals
  • 2. How to Interact with Us Twitter Hashtag: #2ndstdeals Note: We are recording this webinar and you will receive an email with links to the recording and the slide deck. GoToWebinar™ Questions Panel #2ndstdeals
  • 3. Who We Are □ Increase ROI, Build & Engage Audience □ □ □ □ #2ndstdeals
  • 4. Deadline Deals A truly white label deals provider To date, Deadline Deals has executed • More than 3,000,000 gift cards sold • On more than 400 local media sites • More than 900,000 consumers have purchased deals through our partner’s sites #2ndstdeals
  • 5. Speakers Matt Chaney Jeff Shabram Director of Affiliate Success – VP of Digital/Director of Deadline Deals Digital Advertising Second Street Omaha World Herald – Midlands Newspapers #2ndstdeals #2ndstdeals
  • 6. Agenda • Organization • Prospecting • Standing Out in a Crowded Field • Deal Approval & Negotiations • Wrap-up #2ndstdeals #2ndstdeals
  • 7. Organization #2ndstdeals
  • 8. Sales Focus is Key Months in GREEN are ones with a dedicated rep #2ndstdeals #2ndstdeals
  • 9. Sales Team Team Structure – Who’s selling deals – How are they organized Characteristics of a Good Deals Salesperson  Aggressive - a hunter  Won’t accept a deal just to fill the calendar  Has a deal in mind ahead of call  Understands traits of a good deal #2ndstdeals #2ndstdeals
  • 10. Keeping Deals Top-of-Mind • Top down focus • Sales training • Sales contests • Competitive tracking • Review key accounts list • Target lists – monthly reviews #2ndstdeals #2ndstdeals
  • 11. Training Reps to Get the Right Deal Get “Cream of the Crop” Products and Merchants  Focus on the Successful Categories  Aim for Peak Season Deals such as Golf, Yard Care and Holiday Sales  Go after the Core Products and Services of that Business #2ndstdeals #2ndstdeals
  • 12. Setting Goals for Deals • New customer acquisition • Historical data – Competitors – Your own • Seasonality – Best categories – Territory make-up • Reps getting annual deal contracts #2ndstdeals #2ndstdeals
  • 13. Goals and Incentives for Reps  Establish NET goal per sales rep  Incorporate deals into digital goals  Focus incentives on:  New business  Bringing in target accounts  Target categories  Top deals – highest NET revenue & most sold  Make it worth their while #2ndstdeals #2ndstdeals
  • 14. Support Structure for Deals Use existing infrastructure – Fulfillment – Production & Design – Customer Service #2ndstdeals #2ndstdeals
  • 15. Prospecting #2ndstdeals
  • 16. Category Mix By Revenue Travel 4% Services Beauty 9% 19% Retail 9% Event Based on 4% Internal Product 400+ Sites 0% Recreation 16% Restaurant 39% #2ndstdeals #2ndstdeals
  • 17. Merchant Appeal Checklist  Strong Brand Awareness  Relevant Location  Multiple Locations  Capacity  Financially Stable  Positive Online Presence #2ndstdeals #2ndstdeals
  • 18. Where to Find Top Prospects • Successful Past Deals • Competition • Review Sites (Yelp) • Our Own Content & Reviews • Reader’s Choice Polls • Active Advertisers • Chamber Members #2ndstdeals #2ndstdeals
  • 19. Target Lists & Key Accounts • Produce a List of Target Categories for Optimum Deals – Set a Target Time Frame – Assign Sales Reps Responsible for the Category, Target Results and Deadlines – Create a Target List of Businesses on a Monthly Basis – Optimum Run Dates – Optimal Deal for Business – Ensure Follow Through for Optimum Run • Produce Selling Materials to Target Key Accounts #2ndstdeals #2ndstdeals
  • 20. The Pitch Focus on the Quality of Audience and the Additional Media Exposure – Print Readership, Online Reach, E-Mail List, Social – Your Readers Demographics, Trusted Source, Higher Income, Loyal Readership – Strong Potential for Repeat Business, Opportunity to Extend Promotion #2ndstdeals #2ndstdeals
  • 21. Standing Out in a Crowded Field #2ndstdeals
  • 22. Local Media and Deals Trusted Info Affluent Source Audience Ongoing Ad Key Client Options Relationships Local Multiple We’re Local Media Media Promotions #2ndstdeals #2ndstdeals
  • 23. Selling Against National Sites We Reach More Valuable Customers! • Reach Potential Customers with Better Demographics – More Desirable Age Bracket – Higher Income Levels – Family Consumers • Higher Spend per Visit • Increased Potential for Repeat Business #2ndstdeals #2ndstdeals
  • 24. Deals are Advertising, too #2ndstdeals #2ndstdeals
  • 25. Top Objections “I don’t need to advertise.” “I’m already busy – I don’t need more business.” “I want to promote this [product], not that one.” “I don’t do discounts.” #2ndstdeals #2ndstdeals
  • 26. Deal Approval & Negotiations #2ndstdeals
  • 27. Good Deals are a Balancing Act Merchant Needs Audience Interests Revenue Goals #2ndstdeals #2ndstdeals
  • 28. Negotiating a Deal Leverage your strengths to get the deal you want! Promotional Power Local Presence  Highly Visible Print Ad  Local Site for Local Consumers  Post Deal Throughout Your  Supporting the Local Community Website  Trusted Local Source for News and  Produce a Strong E-Mail list Information  Inspire Strong Social Media  Local Support for the Consumer Interaction with Long Term Relationships  Target the Promotion Appropriately to the Deal  Local Support for the Advertiser with Long Term Relationships #2ndstdeals #2ndstdeals
  • 29. Getting Multiple Deals Site Benefits • Build your inventory • More efficient selling • Lock-in top customers • Plan ahead for deal stores Merchant Benefits • Gives advertiser consistent marketing • Ability to offer different types of deals • Bonus promotions for annual contracts #2ndstdeals #2ndstdeals
  • 30. Deal Appeal Checklist  Aligns With Your Audience  Deal is Unique  Priced Appropriately  Few Restrictions  Bonus Offers  Expiration Date  Deal Category  Right season #2ndstdeals #2ndstdeals
  • 31. The Deals Committee  Focused discussion on deals  Establish approval criteria  Refine new deals  Discuss negotiation terms for large deals  Track & discuss the competition  Learn from past deals #2ndstdeals #2ndstdeals
  • 32. Deal Rejection Quick Tips  Point to established approval criteria  Look to refine deal, if possible  Why rejected?  Recommend other advertising options #2ndstdeals #2ndstdeals
  • 33. Advertising Conversion Model Conversion Example: • Gross Revenue is $5,000 • Less Platform Fees of (Assume 10%) Nets $4,500 • Net 50/50 split - $2,250 to Both Advertiser and Media Company • Or Offer Advertiser an Advertising Match on Their Share and Provide $4,500 of Advertising for Their $2,250. #2ndstdeals #2ndstdeals
  • 34. Revshare vs. Ad Conversion Traditional Revshare Ad Conversion Model Based on Gross Revenue of $120,000 $1,500,000 $120,000 $345,000 $690,000 $690,000 $1,035,000 Advertiser Share Media Company Share Platform Fees Advertiser Share Media Company Share Platform Fees #2ndstdeals #2ndstdeals
  • 35. Post-Deal Follow-through Goal: to build a long-term relationship by giving merchants the tools to advertise consistently Deals Ongoing Branding Offers #2ndstdeals #2ndstdeals
  • 36. Wrap-Up #2ndstdeals
  • 37. Key Takeaways 1. Must keep sales pressure on to be successful; not flavor-of-the-month product 2. The deals and merchants you run are a reflection of your business – choose wisely 3. Create deal approval criteria & share it 4. Leverage your top assets: promotions & audience 5. Work to build long-term relationships with advertisers with multiple deals & the Ad Conversion Model #2ndstdeals #2ndstdeals
  • 38. Questions? Matt Chaney Jeff Shabram Director of Affiliate Success - Deadline Deals VP of Digital/Director of Digital chaney@secondstreet.com Advertising 619-333-0444 Omaha World Herald – Midlands Twitter: @mattchaney Newspapers jeff.shabram@owh.com #2ndstdeals #2ndstdeals

Notes de l'éditeur

  1. WelcomeTitleNameThank you
  2. Comment & questions on TwitterQuestions RecordingSurvey at the end – your feedback is welcomed
  3. thrilled and honoredverteran of the deals and advertising space30 years working in advertising, marketing, media, and technologyBroadcast and print
  4. successful deals programs are those with the right sales focuschart shows the results of having a dedicated repjeff is going to share how he's bringing this same level of focus with his current sales force
  5. Jeff
  6. Jeff
  7. Jeff
  8. Jeff
  9. ----- Meeting Notes (4/26/12 09:00) -----Right CategoryRight Merchant
  10. Top categories across 400 sites: restaurants, recreation and beautyalso some of the most competitive categoriesKeep a close eye on market place pricing and show strong value
  11. Key to getting top deals is to work with the best advertisersCapacity: adequately staff for potentially large deal; do they have enough product to sell at a level that gets us the revenue we're seekingFinancially stable: not using deals to keep business open
  12. Jeff
  13. Jeff
  14. Jeff
  15. ----- Meeting Notes (4/26/12 09:00) -----Competitive spaceLocal media has some real advantagesGoing to highlight 6 of them now
  16. Be fast! Jeff is going to talk more in depth about some of these advantages
  17. Jeff
  18. Jeff
  19. JeffObjections – aren’t motivated; need to address motivation/interested earlier in the sales process
  20. ----- Meeting Notes (4/26/12 09:00) -----What makes a great dealWhat it takes to get the deal you want
  21. Be fast!All good deals require you to balance the needs and interest of each of these groupsHand it to Jeff to talk about his reps are negotiating to get the deals they want from merchants
  22. Jeff
  23. Jeff
  24. Matt – think about these for every deal that you runBroad appealDeal is unique – or better than similar ones; not available any where elsePriced appropriately – average ticket for business; market valueRestrictions – multiple offers per purchase, if capped – how much? Avoid maximum sales limits, product limitsbonus offers – pro shop example
  25. Deals committees are used by the most successful sites – some form of discussion about dealsMembers – sales manager, product manager, key repsCriteria – What we look for in every dealMistakes: casino deal (sycuan) restricted to NEW players only; made us remember to avoid this restriction in the futureCity tour; wasn’t clear; only deal that didn’t sell one! We thought it would do well; too complicated, too limited, and too many restrictionsDel Mar Race Track: concert ticket package wasn’t available before, so people were confused how it worked; had to buy all season; bad ticket delivery execution also got duped and Groupon ran a better deal the same dayLocation: we all wanted to run downtown deals but started to realize it wasn’t what our audience wanted, so we can to shift the focus to areas of the county where we knew we had concentrations of purchasers
  26. MattEstablished criteria should filter out bad onesDoesn't meet our revenue goalsWasn't successful on another siteNot the right deal for our audienceOffer other products that are a better matchLet Jeff talk about a unique way his teams are converting deal customers into core media customers
  27. Checklist and deals committee can help
  28. Been with SSM for six monthsBackground launching and running SOSD programLove having opportunity to work with 100s of sitesLearning a lot from so many innovative thinkers from sites large and small