1. Employee Improvement Business Consultative Training Professionals ©

2. Limited training budget- With the state of the economy, ignoring employee and process problems will cause company doors to close. The Story: In 2006, profits for a call center in Dunedin were decreasing. The call center brought on a new training team to bring life to the call center. Shortly after the training team began they quickly realized the operations manager would not accept any changes in training procedures change. This went on for several months. The training team was able to make small changes, but nothing that was critically needed. After four months the call center moved, in hopes that a new location would decrease attrition. This was not the case. The move put the company in a bad financial position and 20 people were laid off. Each month more and more lay offs were necessary. By September the training team was let go. The call center closed two weeks before Christmas and over 100 people lost their jobs. The Problem

3. Solution Promoting people with passion!

4. Business Training Solutions A Division of : Logo By Heidi Smith of Media Three Design