1. The Fundamental Truths That Define How Organizations Treat Customers… or “ nailing the customer experience!” The 6 Laws of Customer Experience Research Conducted by Bruce Temkin, Forrester; Presented by Mike Karlsrud, EyeWerx
2. Or.. You can’t please all the people all the time! Law #1: Every Interaction Creates a Personal Reaction.
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4. Or.. It has been and always will be about me, baby! Law #2: People Are Instictively Self-Centered.
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6. Or.. Keep your customers close, and your enemies closer! Law #3: Customer Familiarity Breeds Alignment
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8. Or… I’ll treat our customers like you treat me. Law #4: Unengaged Employees Don't Create Engaged Customers.
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10. Or… People respect what you inspect. Law #5: Employees Do What is Measured, Incented, and Celebrated.
