6. It starts with you. “ The secret to outstanding leadership is not in what you convince others to do for you, but what you inspire them to do through your example .”
15. “ The leaders of Great Groups love talent and know where to find it. They revel in the talent of others.” — Warren Bennis & Patricia Ward Biederman, Organizing Genius
16. Organizing Genius / Warren Bennis and Patricia Ward Biederman “Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best .” “The best thing a leader can do for a Great Group is to allow its members to discover their g reatness .”
17. “ People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, trust.” — Howard Schultz, Starbucks ( IBD /09.05)
23. “ A Leader is the one who climbs the tallest tree, surveys the entire situation and yells, ‘Wrong Jungle!’ ” -Stephen Covey
24. P redetermine a Course of Action L ay Out Your Goals A djust Your Priorities N otify Key Personnel A llow Time for Acceptance H ead into Action E xpect Problems A lways Point to the Successes D aily Review of Your Plan
25. Get Out of the Way “ The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.” -Theodore Roosevelt
27. “ People may admire your talent, charisma and business skill, but they will not really trust you until you make time to be present for them- emotionally as well as physically.”
28.
29. “ A ship in harbor is safe- but that is not what ships are built for.” - John A. Shedd
32. “ You can’t just order creativity like a lunch special or instill happiness through a program. To enjoy the many business and human benefits of PLAY, you need to nurture an environment full of trust and respect, and free of fear.”
37. “ One of the best ways for a leader to make someone’s day-or month, or year, or life- is simply to value them. Simple gestures, such as appreciation and giving people a voice, fulfill emotional needs too often ignored on the job.”
38. Listen. It is one of the greatest gifts you give one another.
39. “ The ear of the leader must ring with the voices of the people.” -Woodrow Wilson
40. Leaders’ “Mt Everest Test” “free to do his or her absolute best” … “allow its members to discover their greatness.”
44. “ As a leader, your attitudes have a powerful effect on the people who work around you. What impact do you want to have on others? You- and you alone- get to choose the attitude that will achieve that impact.”
45. “ If you control your attitude, you will control your destiny.” -MEK
46. “ You must be the change you wish to see in the world.” Gandhi
54. “ Hard” (# s /“Strategy”/budgets/plans marketing) Is Soft “soft” (people/Customers/ relationships/culture/execution) Is Hard
55. This is not about … “customer centrism” “integrated marketing” etc. etc. etc. It is about …
56. … sellin’ a whole lotta stuff and having customers go bananas with love to the point that they tell every friend they have and then start buttonholing strangers on trains and planes and busses.
57. “ How many of you really crave a new Chevy?” NYC/IIR/061205
69. Be y ond the “Transaction”/ “Satisfaction” Mentalit y “Good hotel”/ “Happy guest”/ “Exceeded Expectations” vs. “Great Vacation ”/ “Great Conference ”/ “Operation Personal Renewal ”
70. “ We are in the twilight of a society based on data. As information and intelligence become the domain of computers, society will place more value on the one human ability that cannot be automated: emotion. Imagination, myth, ritual - the language of emotion - will affect everything from our purchasing decisions to how we work with others. Com p anies will thrive on the basis of their stories and m y ths . Companies will need to understand that their products are less important than their stories.” —Rolf Jensen, Copenhagen Institute for Future Studies
