These slides accompany a video used to explain to our customers our hight touch approach to the adoption of Cisco WebEx. Uses our work with Virgin Media as a case study

1. Cisco Confidential 1C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.
Low touch versus high touch adoption

2. Cisco Confidential 2C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.
Methodology - Our secret sauce

3. Cisco Confidential 3C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.
Human impact of high touch adoption
Couldn't do without it. It would be like
somebody un-invented the mobile phone!
Meetings much more interactive when using WebEx as
we all look at the same documents at the same time,
leads to more discussion and problems being realised
earlier and discussed more efficiently
WebEx is an invaluable tool and to be honest I wouldn't be
able to do my job anywhere near as effectively without it.
We use it with our main external supplier which saves a lot
of time and allows complex designs to be explained without
the need for regular meetings in central London
It saves many hours of redrafting and sending emails, many
times with attachments to a wide audience. WebEx has changed
the way I work for the better

4. Cisco Confidential 4C97-731307-03 © 2014 Cisco and/or its affiliates. All rights reserved.
Jan 2016
Challenge
→ Board issued business imperative to reduce
cost of 50% occupancy rates in over 400 UK
locations, reduce travel expense, improve
employee engagement, and lay the
foundations for more flexible models of
working
Approach
→ Cisco partner Sei Mani retained by Virgin
Media to design and manage an adoption
strategy to realise 80% adoption in 4 years as
mandated by the business case.
Results - Customer
→ WebEx adoption rate of 80% achieved in 3
years: World Record.
→ 20% annual reduction in T&E expense
→ Highest jump in employee engagement and
internal NPS scores ever recorded
Virgin Media case study