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Delivering on the Promise of Closed-Loop Marketing
THE HOLY GRAIL OF MARKETING ANALYTICS
• Introduction
• Senturus Overview
• Overview of Closed-Loop Marketing
• Addressing the Data Challenges and Unlocking the
Value
• Demonstration of Alteryx
• Additional Resources
• Appendix A
– Pragmatic Techniques for Matching Marketing
Engagements to Associated Revenue and Profit
Agenda
Copyright 2016 Senturus, Inc. All Rights Reserved. 2
Introduction: Today’s Presenters
Copyright 2016 Senturus, Inc. All Rights Reserved.
Albert Pardilla
Solutions Engineer
Alteryx, Inc.
Greg Herrera
President and Co-Founder
Senturus, Inc.
John Policaro
Channel Manager
West Region
Alteryx, Inc.
3
Adam Smithline
CEO
Opticity, Inc.
Free Resources on www.senturus.com
.
Copyright 2016 Senturus, Inc. All Rights Reserved. 4
To hear the recording from this webinar: The Holy Grail
of Marketing Analytics, visit our website at:
www.senturus.com/resources/holy-grail-marketing-
analytics/
While you are there, you can also view and download
this deck.
Hear the Recording
Copyright 2016 Senturus, Inc. All Rights Reserved.
BUSINESS ANALYTICS:
ARCHITECTED TO SCALE
SENTURUS OVERVIEW
• Marketing Analytics
• Dashboards, Reporting & Visualizations
• Data Preparation
• Big Data & Advanced Analytics
• Enterprise Planning
• Senturus Guarantee
Laser Focused on Business Analytics
Copyright 2016 Senturus, Inc. All Rights Reserved. 7
900+ Clients, 2000+ Projects, 16+ Years
Copyright 2016 Senturus, Inc. All Rights Reserved. 8
Overview
CLOSED-LOOP MARKETING
Complexity and Value
What is Closed-Loop Marketing?
10Copyright 2016 Senturus, Inc. All Rights Reserved.
Spend, CPC,
etc.
Cost per
Acquisition
Return on
Marketing
Investment
Customer
Potential
Closed-Loop Metrics
The Marketing Metrics Continuum
• Marketing spend • Marketing spend
• Conversions
• Marketing spend
• Sales data
• COGS data
• Marketing spend
• Sales data
• COGS data
• Models
Closed-Loop Marketing Metrics: CPA
11Copyright 2016 Senturus, Inc. All Rights Reserved.
Cost per Acquisition
Return on Marketing
Investment
Customer Potential
CPA = Marketing Spend / Number of Customers Acquired
Response Expenses CPA
List Count Redeemers Rate Production Fees
Total
Expense
CPA
A 4 2 50% $32 $522 $1,988 $994
B 1 0 - $8 $0.00 $8 $0
C 3 0 - $24 $0.00 $24 $0
D 6 3 50% $48 $777 $2,976 $992
E 38 6 16% $304 $1,181 $5,787 $965
F 72 15 21% $576 $3,701 $15,032 $1,002
G 3,921 713 18% $31,368 $15,839 $558,428 $783
H 14,445 2,165 15% $115,560 $23,625 $1,691,490 $781
Total 25,727 4,307 17% $147,920 $45,645 $2,275,733 $528
Closed-Loop Marketing Metrics: ROMI
12Copyright 2016 Senturus, Inc. All Rights Reserved.
ROMI = Profit / Marketing Investment
Response Revenue Expenses Profit/Loss
List Qty. Redeemers Rate Sales Production Fees COGS
Total
Expense
Profit ROMI
A 4 2 50% $5,218 $32 $522 $1,434 $1,988 $3,230 162%
B 1 0 - $0.00 $8 $0.00 $0.00 $8 ($8) -100%
C 3 0 - $0.00 $24 $0.00 $0.00 $24 ($24) -100%
D 6 3 50% $7,773 $48 $777 $2,151 $2,976 $4,797 161%
E 38 6 16% $11,813 $304 $1,181 $4,302 $5,787 $6,026 104%
F 72 15 21% $37,008 $576 $3,701 $10,755 $15,032 $21,976 146%
G 3,921 713 18% $158,389 $31,368 $15,839 $511,221 $558,428 ($400,039) -72%
H 14,445 2,165 15% $236,252 $115,560 $23,625 $1,552,305 $1,691,490 ($1,455,238) -86%
Total 25,727 4,307 17% $1,324,628 $147,920 $45,645 $2,082,168 $2,275,733 $762,803 34%
Cost per Acquisition
Return on Marketing
Investment
Customer Potential
Probability models
– Likelihood of X (score)
Closed-Loop Marketing Metrics: Potential
13Copyright 2016 Senturus, Inc. All Rights Reserved.
Cost per Acquisition
Return on Marketing
Investment
Customer Potential
LTV = Margin ( )
Retention Rate
1 + Discount Rate – Retention Rate
Wallet Share = (1 - ) X ( )
Rank
# of Brands + 1
2
# of Brands
• Optimize marketing investment based on campaign and
test results
• Segment customers to focus on high LTV low share of
wallet
• Use LTV and data augmentation to target premium
prospects
• Use your understanding of retention to improve
marketing and the customer experience in an effort to
reduce churn
Ways to Use These Metrics in Practice
14Copyright 2016 Senturus, Inc. All Rights Reserved.
Optimize
15Copyright 2016 Senturus, Inc. All Rights Reserved.
Hypothesis
Measurement
Implementation
Analysis
Plan marketing
campaigns and split tests
Execute marketing
campaigns and split tests
Gather results from
marketing campaigns
and split tests and
produce reports
Review impact of
marketing campaigns and
split tests on customers,
sales, and profit
Segment
16Copyright 2016 Senturus, Inc. All Rights Reserved.
LTV
CPA
Target
17Copyright 2016 Senturus, Inc. All Rights Reserved.
• High income
• Discover card
• Scuba diving
• Philanthropy
• Gov’t employee
• Rural
• Medium income
• Discover card
• Sailing
• Philanthropy
• Entrepreneur
• Urban
• Low income
• Discover card
• Dancing
• Philanthropy
• Entrepreneur
• Rural
• Medium income
• Visa card
• Rock climbing
• Volunteer
• Management
• Rural
• Cohort analysis
• Churn cycle analysis
Retain
18Copyright 2016 Senturus, Inc. All Rights Reserved.
% Retained
Signup
Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8
Jan 100% 32% 24% 23% 21% 19% 17% 11%
Feb 100% 33% 23% 22% 19% 19% 18% 9%
Mar 100% 32% 24% 22% 20% 18% 16% 10%
Apr 100% 34% 24% 23% 23% 17% 16% 11%
May 100% 34% 23% 23% 21% 17% 17% 12%
Jun 100% 35% 23% 20% 21% 16% 17% 11%
Jul 100% 34% 22% 25% 19% 17% 16% 14%
Aug 100% 35% 24% 23% 21% 19% 17% 15%
To hear the recording from this webinar, visit our
website. While you are there, you can also view and
download this deck at:
www.senturus.com/resources/holy-grail-marketing-
analytics/
The Senturus comprehensive library of recorded
webinars, demos, white papers, presentations, and case
studies is available on our website at:
www.senturus.com/resources/
Hear the Recording
Copyright 2016 Senturus, Inc. All Rights Reserved.
Tremendous Potential, Easier Said
than Done
ADDRESSING THE DATA CHALLENGES
Organized Data is at the Core of Closed-Loop
Marketing
21
Enrich
Prep & Blend Analyze
Input All Relevant Data
Share
Output All Popular
Formats
Copyright 2016 Senturus, Inc. All Rights Reserved.
Analytics State of the Art – Sales Analysis
22Copyright 2016 Senturus, Inc. All Rights Reserved.
Product
Family
Line
Type
Color
Size
Etc…
Customer
Location
Size
Type
Behavior*
External Data*
Etc…
Date
Week
Month
Quarter
Season
Trends
Etc…
Sales Org
Manager
Territory
Region
Group
Etc…
Sales Order Line
Product T1000
Customer XYZ Company
Sale Date 3/13/2016
Sales Rep John Connor
Price $1,000
Quantity 10
Revenue $10,000
Cost $5,500
Gross Profit $4,500
Marketing Analytics Vision
23Copyright 2016 Senturus, Inc. All Rights Reserved.
Product
Family
Line
Type
Color
Size
Etc…
Customer
Location
Size
Type
Behavior*
External Data*
Etc…
Date
Week
Month
Quarter
Season
Trends
Etc…
Sales Org
Manager
Territory
Region
Group
Etc…
Marketing
Engagements
Associated
Revenue &
Profits
+
• Associating marketing
engagements to revenue and profit
usually requires separate
processing logic
• Behavioral Attributes
– Derived from sales records:
– Life-time value (LTV)
– New vs. existing customers, incliners vs. decliners
– Recency, frequency, timeframe-base profit bands
– Gross margin return on inventory (GMROI)
– Many more
• Derived from marketing engagement records:
– Clustering (e.g., 10 people engage from same company)
– Marketing score, target account activity
– Priority, urgency, interesting moments
– Many more
Enhance Customer Information with Derived
Behavioral Attributes
24Copyright 2016 Senturus, Inc. All Rights Reserved.
Case Study: Associating Marketing to Sales/Profit
25Copyright 2016 Senturus, Inc. All Rights Reserved.
Project Account Close
Date
Status Revenue Gross Profit
Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000
Ln Person Engagement Engage Type Engage Date
1 Chris Adams Faster Self-serve Analytics Webinar 2/27/16
2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16
3 Tom Smith Dashboard Science & Design Slide Deck 1/15/16
4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15
5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15
6 Pat Lane Income Statement Reporting Recording 4/2/15
7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14
8 Sue Milo Income Statement Reporting Webinar 10/5/13
Acme People and their Marketing Engagements:
Sales Orders with Acme, Inc:
Technique 1: Allocate Profit to Engagements
26Copyright 2016 Senturus, Inc. All Rights Reserved.
Line Person Engagement Engage Type Engage Date
Days to
Close Gross Profit (GP) 90-Day GP 6 Mo GP 1 Yr GP 2 Yr GP
1 Chris Adams Faster Self-service Analytics Webinar 2/27/16 34 $10,000 $26,667 $16,000 $13,333 $11,429
2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 61 $10,000 $26,667 $16,000 $13,333 $11,429
3 Tom Smith Dashboard Science and Design Slide Deck 1/15/16 77 $10,000 $26,667 $16,000 $13,333 $11,429
4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 109 $10,000 0 $16,000 $13,333 $11,429
5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 182 $10,000 0 $16,000 $13,333 $11,429
6 Pat Lane Income Statement Reporting Recording 4/2/15 365 $10,000 0 0 $13,333 $11,429
7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 465 $10,000 0 0 0 $11,429
8 Sue Milo Income Statement Reporting Webinar 10/5/13 909 $10,000 0 0 0 0
$80,000 $80,000 $80,000 $80,000 $80,000
Project Account Close
Date
Status Revenue Gross Profit
Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000
$80k/8 engagements = $10k per engagement
Three engagements occurred in the 90 days before the sale closed, 90-Day
Gross Profit = $80k/3 engagements = $26,667 per engagement
Technique 2: Allocate Profit to Each Person,
then to their Engagements
27Copyright 2016 Senturus, Inc. All Rights Reserved.
Line Person Engagement Engage Type Engage Date
Days to
Close Gross Profit (GP) 90-Day GP 6 Mo GP 1 Yr GP 2 Yr GP
1 Chris Adams Faster Self-service Analytics Webinar 2/27/16 34 $6,667 $20,000 $13,333 $10,000 $8,000
2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 61 $6,667 $20,000 $13,333 $10,000 $8,000
3 Tom Smith Dashboard Science and Design Slide Deck 1/15/16 77 $6,667 $40,000 $13,333 $10,000 $8,000
4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 109 $6,667 0 $13,333 $10,000 $8,000
5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 182 $13,333 0 $26,667 $20,000 $16,000
6 Pat Lane Income Statement Reporting Recording 4/2/15 365 $13,333 0 0 $20,000 $16,000
7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 465 $13,333 0 0 0 $16,000
8 Sue Milo Income Statement Reporting Webinar 10/5/13 909 $13,333 0 0 0 0
$80,000 $80,000 $80,000 $80,000 $80,000
Project Account Close
Date
Status Revenue Gross Profit
Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000
$80k/6 people = $13.3k per person. Person’s
total is then allocated to their engagements
Two people had engagements in the 90 days before the sale closed, 90 Day
Gross Profit = $80k/2 people = $40k per person
The $40k is then allocated to each person’s ”within 90-day” engagements
Challenge: Marketing Systems and Sales Systems
are Usually in Different Silos
28Copyright 2016 Senturus, Inc. All Rights Reserved.
Marketing
Activities
Sales
Pipeline
Sales
Orders
Revenue COGS
Importance of Data Quality and Matching
29Copyright 2016 Senturus, Inc. All Rights Reserved.
Project Account Close
Date
Status Revenue Gross Profit
Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000
Ln Person Engagement Engage Type Engage Date
1 Chris Adams Faster Self-serve Analytics Webinar 2/27/16
2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16
3 Tom Smith Dashboard Science & Design Slide Deck 1/15/16
4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15
5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15
6 Pat Lane Income Statement Reporting Recording 4/2/15
7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14
8 Sue Milo Income Statement Reporting Webinar 10/5/13
Acme People and their Marketing Engagements:
Sales Orders with Acme, Inc:
• The allocation techniques described above rely on an accurate listing of
the people in the marketing database who actually work for Acme Inc.
• Problem: At the time people register for engagements, they don’t always
provide a company name that exactly matches the company name in the
sales database, without a company match, accurate associations are not
possible
• Systems and processes are required to perform accurate matching of
people to companies
o Proven examples for B2B are detailed in Appendix A of this deck
o B2C examples are shown in the following Alteryx demo
State-of-the-art Tool for Marketing
DEMONSTRATION OF ALTERYX
© 2016 Alteryx, Inc. |
Confidential
The Modern Platform for Self-Service Data
Analytics
Prep, blend, and
analyze all your data
using a
repeatable workflow
Deliver deeper insights
in hours, not weeks
Deploy and share
analytics at scale
Enabling Self-Service for the Business Analyst
32
Enrich
Prep & Blend Analyze
Input All Relevant Data
Share
Output All Popular
Formats
Copyright 2016 Senturus, Inc. All Rights Reserved.
• Closing the loop by associating marketing engagements to the
revenue and profit they drive is the foundation of the marketing
optimization process
• Closing the loop often involves matching and association
techniques.
– There’s an app for that!
• Organize the ”lookup tables” that surround the database records
that track the marketing engagements and their associated
revenue and profit
• Enhance the lookup tables with behavioral and external data
• Use the resulting rich set of data in segmentations, testing, and
predictive scoring models to refine your targets
Summary
33Copyright 2016 Senturus, Inc. All Rights Reserved.
To hear the recording from this webinar, visit our
website. While you are there, you can also view and
download this deck at:
www.senturus.com/resources/holy-grail-marketing-
analytics/
The Senturus comprehensive library of recorded
webinars, demos, white papers, presentations, and case
studies is available on our website at:
www.senturus.com/resources/
Hear the Recording
Copyright 2016 Senturus, Inc. All Rights Reserved.
ADDITIONAL RESOURCES
• Download this deck to learn the
matching techniques described in
Appendix A
• Contact: info@senturus.com to arrange a
free one-hour session to brainstorm
solutions that might help you close the
loop
• Download the free Alteryx trial
Next Steps
36Copyright 2016 Senturus, Inc. All Rights Reserved.
www.senturus.com/events
Upcoming Free Events
Copyright 2016 Senturus, Inc. All Rights Reserved. 37
Free Resources on www.senturus.com
Copyright 2016 Senturus, Inc. All Rights Reserved. 38
Pragmatic Techniques for Matching
Marketing Engagements to their
Associated Revenue and Profit (B2B)
APPENDIX A
• In B2B, marketing is directed at people, but companies
make the purchases
• Connecting people-based marketing engagements to
company-based revenue and profits requires that the
people in the marketing database are associated with
the correct company in the sales database
• Problem: At the time people register for (or
participate in) marketing events, they don’t always
provide a company name that exactly matches the
company name in the sales database, without a
company match, accurate associations are not possible
• The following pages describe techniques for matching
people to the correct company
Techniques for Accurate Matching in B2B
40Copyright 2016 Senturus, Inc. All Rights Reserved.
Data Matching Challenges and Solutions (1)
Challenge Techniques for Addressing
• Same company, multiple
names
• Misspelled company name
• Acronym for company name
• Auto-match on email domain
• Maintain lists of Gmail-type
domains to exclude them from
auto-match
• Learning system – convert new
accounts/domains
immediately, so subsequent
registrants can automatically
match
41Copyright 2016 Senturus, Inc. All Rights Reserved.
Same Company, Multiple Names
42Copyright 2016 Senturus, Inc. All Rights Reserved.
New Person Email Address New Person Company Name
robert.iger@disney.com Disney
tom.staggs@disney.com Walt Disney Co
andy.bird@disney.com Walt Disney Company
bob.chapek@disney.com The Walt Disney Company
alan.horn@disney.com TWDC
Existing person in database Company Name
ron.iden@disney.com The Walt Disney Company
• Incoming leads with disney.com as the email domain match the
email domain of an existing lead under “The Walt Disney
Company,” so all the incoming leads get automatically entered into
the database under The Walt Disney Company account
• The key to making this work is that new people with gmail-type
email domains have been filtered out of this auto-match process,
build and maintain a list of these gmail-type domains so the
matching programs know what to exclude from auto-match
Email Service Provider Domain Lookup Table (Partial)
43
Copyright 2016 Senturus, Inc. All Rights Reserved.
ameritech.net ix.netcom.com orange.fr xplornet.com
aol.com laposte.net outlook.com yahoo.ca
att.net live.ca outlook.com.au yahoo.co.in
bellsouth.net live.com pobox.com yahoo.co.uk
btinternet.com live.in ptdprolog.net yahoo.com
charter.net live.nl rediff.com yahoo.com.au
comcast.net mac.com rediffmail.com yahoo.com.br
cox.net mail.com roadrunner.com yahoo.com.hk
dcemail.com ail2web.com rocketmail.com yahoo.com.mx
earthlink.net mailcity.com rogers.com yahoo.com.sg
email.com mailinator.com shaw.ca yahoo.com.tr
embarqmail.com major.emailind.com skynet.be yahoo.de
gmail.com me.com sprintmail.com yahoo.es
gmx.com mindspring.com sympatico.ca yahoo.fr
gmx.net msn.com telus.net yahoo.in
googlemail.com mymail.com usa.net yahoo.it
gte.net netscape.net verizon.net yahoo.se
hotmail.ca netzero.com videotron.ca yahoo.uk
hotmail.com netzero.net vipmail.hu yahoomail.com
hotmail.fr nokiamail.com web.de ymail.com
inbox.com optonline.net woh.rr.com you.com
Data Matching Challenges and Solutions (2)
Challenge Techniques
Same email domain, multiple
companies
General Electric Company
GE Energy Management
GE Motors
GE Power & Water
GE Generator
• Assign all people to parent
company, OR
• Subscribe to third-party data that
provides company family trees
(Avention iSell for Salesforce)
• Match on Company Name using
matching tool like the one shown
in the Alteryx demo
44Copyright 2016 Senturus, Inc. All Rights Reserved.
• In this situation, the easiest solution is to assign all people to the parent
company
• If that won’t work for your business, then match on the subsidiary name
• Several third-party data providers exist that maintain company family
trees of subsidiaries and their parents – an example: Avention iSell for
Salesforce – is shown on the next page, Avention iSell allows you to load
the family trees directly into your sales database
External Data: Corporate Family Trees
45Copyright 2016 Senturus, Inc. All Rights Reserved.
Data Matching Challenges and Solutions (3)
Challenge Techniques
Gmail-type domain • Match on Company Name using matching
tool
• Subscribe to service that captures Inferred
Company Name and location from the
person’s IP address
• Match on Inferred Company Name
46Copyright 2016 Senturus, Inc. All Rights Reserved.
• When registrants use a Gmail-type email address, first try to match on
the company name that the registrant provided (as you saw in the demo,
Alteryx is real good at fuzzy matching, so you don’t have to rely on exact
spelling)
• If you can’t match on the provided company name, try matching on the
inferred Company Name that is associated with the person’s location on
the Internet, then try to match on the inferred Company Name
• In the example on the next page, the inferred Company Name was
captured by Marketo, one of the many marketing automation tools on the
market
Gmail-type Domain, No Company Match
47Copyright 2016 Senturus, Inc. All Rights Reserved.
New Person Email Address New Person Company Name
robert.griffin@gmail.com BHCS
• Incoming record has Gmail address and a company name, BHCS,
that does not match any existing records
• Matching routine then checks the Inferred company name on the
new record and finds a match with Baylor Health Care Systems
Data Matching Challenges and Solutions (4)
Challenge Techniques
Gmail-type domain,
ambiguous Company Name
• Manual LinkedIn lookup on person’s
name
Valuable contact changes
companies
• Capture personal LinkedIn URL in CRM
system
• Do it early – match rates are much
better
• LinkedIn industry group improves
matching
48Copyright 2016 Senturus, Inc. All Rights Reserved.
• When registrants use a Gmail-type email address and you are unable to
match on company or inferred company, you’re at the point automation
probably won’t work
• We use an offshore team for these situations, they are often able to
identify the company using Google, they also have pretty good success
looking for the person in LinkedIn and figuring out the person’s company
that way
• It’s good practice to capture your contacts LinkedIn URL – so you can tell
when they have changed companies
Data Matching Challenges and Solutions (5)
Challenge Techniques
Gmail-type domain,
unable to discern
company name
• Throw the person into a “Noise” bucket for
later analysis
• Use dynamic profiling to request company
name when the person next registers
Fake or bogus email
address
• Offer valuable live events for which you
send the event link via email, this will force
“real” email addresses at registration
o E.g., free training sessions on hot topic
• Subscribe to service that captures IP address
o Match bogus email to clean email having
same IP address
• Exclude competitors from mailings
49Copyright 2016 Senturus, Inc. All Rights Reserved.
To hear the recording from this webinar, visit our
website. While you are there, you can also view and
download this deck at:
www.senturus.com/resources/holy-grail-marketing-
analytics/
The Senturus comprehensive library of recorded
webinars, demos, white papers, presentations, and case
studies is available on our website at:
www.senturus.com/resources/
Hear the Recording
Copyright 2016 Senturus, Inc. All Rights Reserved.
Thank You!
www.senturus.com
888-601-6010
info@senturus.com
Copyright 2016 by Senturus, Inc.
This entire presentation is copyrighted and may not be
reused or distributed without the written consent of
Senturus, Inc.

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Marketing Analytics: Data Quality, Data Matching & Marketing Metrics

  • 1. Delivering on the Promise of Closed-Loop Marketing THE HOLY GRAIL OF MARKETING ANALYTICS
  • 2. • Introduction • Senturus Overview • Overview of Closed-Loop Marketing • Addressing the Data Challenges and Unlocking the Value • Demonstration of Alteryx • Additional Resources • Appendix A – Pragmatic Techniques for Matching Marketing Engagements to Associated Revenue and Profit Agenda Copyright 2016 Senturus, Inc. All Rights Reserved. 2
  • 3. Introduction: Today’s Presenters Copyright 2016 Senturus, Inc. All Rights Reserved. Albert Pardilla Solutions Engineer Alteryx, Inc. Greg Herrera President and Co-Founder Senturus, Inc. John Policaro Channel Manager West Region Alteryx, Inc. 3 Adam Smithline CEO Opticity, Inc.
  • 4. Free Resources on www.senturus.com . Copyright 2016 Senturus, Inc. All Rights Reserved. 4
  • 5. To hear the recording from this webinar: The Holy Grail of Marketing Analytics, visit our website at: www.senturus.com/resources/holy-grail-marketing- analytics/ While you are there, you can also view and download this deck. Hear the Recording Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 6. BUSINESS ANALYTICS: ARCHITECTED TO SCALE SENTURUS OVERVIEW
  • 7. • Marketing Analytics • Dashboards, Reporting & Visualizations • Data Preparation • Big Data & Advanced Analytics • Enterprise Planning • Senturus Guarantee Laser Focused on Business Analytics Copyright 2016 Senturus, Inc. All Rights Reserved. 7
  • 8. 900+ Clients, 2000+ Projects, 16+ Years Copyright 2016 Senturus, Inc. All Rights Reserved. 8
  • 10. Complexity and Value What is Closed-Loop Marketing? 10Copyright 2016 Senturus, Inc. All Rights Reserved. Spend, CPC, etc. Cost per Acquisition Return on Marketing Investment Customer Potential Closed-Loop Metrics The Marketing Metrics Continuum • Marketing spend • Marketing spend • Conversions • Marketing spend • Sales data • COGS data • Marketing spend • Sales data • COGS data • Models
  • 11. Closed-Loop Marketing Metrics: CPA 11Copyright 2016 Senturus, Inc. All Rights Reserved. Cost per Acquisition Return on Marketing Investment Customer Potential CPA = Marketing Spend / Number of Customers Acquired Response Expenses CPA List Count Redeemers Rate Production Fees Total Expense CPA A 4 2 50% $32 $522 $1,988 $994 B 1 0 - $8 $0.00 $8 $0 C 3 0 - $24 $0.00 $24 $0 D 6 3 50% $48 $777 $2,976 $992 E 38 6 16% $304 $1,181 $5,787 $965 F 72 15 21% $576 $3,701 $15,032 $1,002 G 3,921 713 18% $31,368 $15,839 $558,428 $783 H 14,445 2,165 15% $115,560 $23,625 $1,691,490 $781 Total 25,727 4,307 17% $147,920 $45,645 $2,275,733 $528
  • 12. Closed-Loop Marketing Metrics: ROMI 12Copyright 2016 Senturus, Inc. All Rights Reserved. ROMI = Profit / Marketing Investment Response Revenue Expenses Profit/Loss List Qty. Redeemers Rate Sales Production Fees COGS Total Expense Profit ROMI A 4 2 50% $5,218 $32 $522 $1,434 $1,988 $3,230 162% B 1 0 - $0.00 $8 $0.00 $0.00 $8 ($8) -100% C 3 0 - $0.00 $24 $0.00 $0.00 $24 ($24) -100% D 6 3 50% $7,773 $48 $777 $2,151 $2,976 $4,797 161% E 38 6 16% $11,813 $304 $1,181 $4,302 $5,787 $6,026 104% F 72 15 21% $37,008 $576 $3,701 $10,755 $15,032 $21,976 146% G 3,921 713 18% $158,389 $31,368 $15,839 $511,221 $558,428 ($400,039) -72% H 14,445 2,165 15% $236,252 $115,560 $23,625 $1,552,305 $1,691,490 ($1,455,238) -86% Total 25,727 4,307 17% $1,324,628 $147,920 $45,645 $2,082,168 $2,275,733 $762,803 34% Cost per Acquisition Return on Marketing Investment Customer Potential
  • 13. Probability models – Likelihood of X (score) Closed-Loop Marketing Metrics: Potential 13Copyright 2016 Senturus, Inc. All Rights Reserved. Cost per Acquisition Return on Marketing Investment Customer Potential LTV = Margin ( ) Retention Rate 1 + Discount Rate – Retention Rate Wallet Share = (1 - ) X ( ) Rank # of Brands + 1 2 # of Brands
  • 14. • Optimize marketing investment based on campaign and test results • Segment customers to focus on high LTV low share of wallet • Use LTV and data augmentation to target premium prospects • Use your understanding of retention to improve marketing and the customer experience in an effort to reduce churn Ways to Use These Metrics in Practice 14Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 15. Optimize 15Copyright 2016 Senturus, Inc. All Rights Reserved. Hypothesis Measurement Implementation Analysis Plan marketing campaigns and split tests Execute marketing campaigns and split tests Gather results from marketing campaigns and split tests and produce reports Review impact of marketing campaigns and split tests on customers, sales, and profit
  • 16. Segment 16Copyright 2016 Senturus, Inc. All Rights Reserved. LTV CPA
  • 17. Target 17Copyright 2016 Senturus, Inc. All Rights Reserved. • High income • Discover card • Scuba diving • Philanthropy • Gov’t employee • Rural • Medium income • Discover card • Sailing • Philanthropy • Entrepreneur • Urban • Low income • Discover card • Dancing • Philanthropy • Entrepreneur • Rural • Medium income • Visa card • Rock climbing • Volunteer • Management • Rural
  • 18. • Cohort analysis • Churn cycle analysis Retain 18Copyright 2016 Senturus, Inc. All Rights Reserved. % Retained Signup Month Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Jan 100% 32% 24% 23% 21% 19% 17% 11% Feb 100% 33% 23% 22% 19% 19% 18% 9% Mar 100% 32% 24% 22% 20% 18% 16% 10% Apr 100% 34% 24% 23% 23% 17% 16% 11% May 100% 34% 23% 23% 21% 17% 17% 12% Jun 100% 35% 23% 20% 21% 16% 17% 11% Jul 100% 34% 22% 25% 19% 17% 16% 14% Aug 100% 35% 24% 23% 21% 19% 17% 15%
  • 19. To hear the recording from this webinar, visit our website. While you are there, you can also view and download this deck at: www.senturus.com/resources/holy-grail-marketing- analytics/ The Senturus comprehensive library of recorded webinars, demos, white papers, presentations, and case studies is available on our website at: www.senturus.com/resources/ Hear the Recording Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 20. Tremendous Potential, Easier Said than Done ADDRESSING THE DATA CHALLENGES
  • 21. Organized Data is at the Core of Closed-Loop Marketing 21 Enrich Prep & Blend Analyze Input All Relevant Data Share Output All Popular Formats Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 22. Analytics State of the Art – Sales Analysis 22Copyright 2016 Senturus, Inc. All Rights Reserved. Product Family Line Type Color Size Etc… Customer Location Size Type Behavior* External Data* Etc… Date Week Month Quarter Season Trends Etc… Sales Org Manager Territory Region Group Etc… Sales Order Line Product T1000 Customer XYZ Company Sale Date 3/13/2016 Sales Rep John Connor Price $1,000 Quantity 10 Revenue $10,000 Cost $5,500 Gross Profit $4,500
  • 23. Marketing Analytics Vision 23Copyright 2016 Senturus, Inc. All Rights Reserved. Product Family Line Type Color Size Etc… Customer Location Size Type Behavior* External Data* Etc… Date Week Month Quarter Season Trends Etc… Sales Org Manager Territory Region Group Etc… Marketing Engagements Associated Revenue & Profits + • Associating marketing engagements to revenue and profit usually requires separate processing logic
  • 24. • Behavioral Attributes – Derived from sales records: – Life-time value (LTV) – New vs. existing customers, incliners vs. decliners – Recency, frequency, timeframe-base profit bands – Gross margin return on inventory (GMROI) – Many more • Derived from marketing engagement records: – Clustering (e.g., 10 people engage from same company) – Marketing score, target account activity – Priority, urgency, interesting moments – Many more Enhance Customer Information with Derived Behavioral Attributes 24Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 25. Case Study: Associating Marketing to Sales/Profit 25Copyright 2016 Senturus, Inc. All Rights Reserved. Project Account Close Date Status Revenue Gross Profit Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000 Ln Person Engagement Engage Type Engage Date 1 Chris Adams Faster Self-serve Analytics Webinar 2/27/16 2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 3 Tom Smith Dashboard Science & Design Slide Deck 1/15/16 4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 6 Pat Lane Income Statement Reporting Recording 4/2/15 7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 8 Sue Milo Income Statement Reporting Webinar 10/5/13 Acme People and their Marketing Engagements: Sales Orders with Acme, Inc:
  • 26. Technique 1: Allocate Profit to Engagements 26Copyright 2016 Senturus, Inc. All Rights Reserved. Line Person Engagement Engage Type Engage Date Days to Close Gross Profit (GP) 90-Day GP 6 Mo GP 1 Yr GP 2 Yr GP 1 Chris Adams Faster Self-service Analytics Webinar 2/27/16 34 $10,000 $26,667 $16,000 $13,333 $11,429 2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 61 $10,000 $26,667 $16,000 $13,333 $11,429 3 Tom Smith Dashboard Science and Design Slide Deck 1/15/16 77 $10,000 $26,667 $16,000 $13,333 $11,429 4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 109 $10,000 0 $16,000 $13,333 $11,429 5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 182 $10,000 0 $16,000 $13,333 $11,429 6 Pat Lane Income Statement Reporting Recording 4/2/15 365 $10,000 0 0 $13,333 $11,429 7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 465 $10,000 0 0 0 $11,429 8 Sue Milo Income Statement Reporting Webinar 10/5/13 909 $10,000 0 0 0 0 $80,000 $80,000 $80,000 $80,000 $80,000 Project Account Close Date Status Revenue Gross Profit Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000 $80k/8 engagements = $10k per engagement Three engagements occurred in the 90 days before the sale closed, 90-Day Gross Profit = $80k/3 engagements = $26,667 per engagement
  • 27. Technique 2: Allocate Profit to Each Person, then to their Engagements 27Copyright 2016 Senturus, Inc. All Rights Reserved. Line Person Engagement Engage Type Engage Date Days to Close Gross Profit (GP) 90-Day GP 6 Mo GP 1 Yr GP 2 Yr GP 1 Chris Adams Faster Self-service Analytics Webinar 2/27/16 34 $6,667 $20,000 $13,333 $10,000 $8,000 2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 61 $6,667 $20,000 $13,333 $10,000 $8,000 3 Tom Smith Dashboard Science and Design Slide Deck 1/15/16 77 $6,667 $40,000 $13,333 $10,000 $8,000 4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 109 $6,667 0 $13,333 $10,000 $8,000 5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 182 $13,333 0 $26,667 $20,000 $16,000 6 Pat Lane Income Statement Reporting Recording 4/2/15 365 $13,333 0 0 $20,000 $16,000 7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 465 $13,333 0 0 0 $16,000 8 Sue Milo Income Statement Reporting Webinar 10/5/13 909 $13,333 0 0 0 0 $80,000 $80,000 $80,000 $80,000 $80,000 Project Account Close Date Status Revenue Gross Profit Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000 $80k/6 people = $13.3k per person. Person’s total is then allocated to their engagements Two people had engagements in the 90 days before the sale closed, 90 Day Gross Profit = $80k/2 people = $40k per person The $40k is then allocated to each person’s ”within 90-day” engagements
  • 28. Challenge: Marketing Systems and Sales Systems are Usually in Different Silos 28Copyright 2016 Senturus, Inc. All Rights Reserved. Marketing Activities Sales Pipeline Sales Orders Revenue COGS
  • 29. Importance of Data Quality and Matching 29Copyright 2016 Senturus, Inc. All Rights Reserved. Project Account Close Date Status Revenue Gross Profit Dashboard Acme, Inc 4/1/2016 Won $120,000 $80,000 Ln Person Engagement Engage Type Engage Date 1 Chris Adams Faster Self-serve Analytics Webinar 2/27/16 2 Chris Adams Top 10 Trends in Analytics Whitepaper 1/31/16 3 Tom Smith Dashboard Science & Design Slide Deck 1/15/16 4 Tom Smith 10 Keys to Analytics Success Webinar 12/14/15 5 Amy Jones Gross Margin Return on Inv Whitepaper 10/2/15 6 Pat Lane Income Statement Reporting Recording 4/2/15 7 Bob Tish Gross Margin Return on Inv Whitepaper 12/23/14 8 Sue Milo Income Statement Reporting Webinar 10/5/13 Acme People and their Marketing Engagements: Sales Orders with Acme, Inc: • The allocation techniques described above rely on an accurate listing of the people in the marketing database who actually work for Acme Inc. • Problem: At the time people register for engagements, they don’t always provide a company name that exactly matches the company name in the sales database, without a company match, accurate associations are not possible • Systems and processes are required to perform accurate matching of people to companies o Proven examples for B2B are detailed in Appendix A of this deck o B2C examples are shown in the following Alteryx demo
  • 30. State-of-the-art Tool for Marketing DEMONSTRATION OF ALTERYX
  • 31. © 2016 Alteryx, Inc. | Confidential The Modern Platform for Self-Service Data Analytics Prep, blend, and analyze all your data using a repeatable workflow Deliver deeper insights in hours, not weeks Deploy and share analytics at scale
  • 32. Enabling Self-Service for the Business Analyst 32 Enrich Prep & Blend Analyze Input All Relevant Data Share Output All Popular Formats Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 33. • Closing the loop by associating marketing engagements to the revenue and profit they drive is the foundation of the marketing optimization process • Closing the loop often involves matching and association techniques. – There’s an app for that! • Organize the ”lookup tables” that surround the database records that track the marketing engagements and their associated revenue and profit • Enhance the lookup tables with behavioral and external data • Use the resulting rich set of data in segmentations, testing, and predictive scoring models to refine your targets Summary 33Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 34. To hear the recording from this webinar, visit our website. While you are there, you can also view and download this deck at: www.senturus.com/resources/holy-grail-marketing- analytics/ The Senturus comprehensive library of recorded webinars, demos, white papers, presentations, and case studies is available on our website at: www.senturus.com/resources/ Hear the Recording Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 36. • Download this deck to learn the matching techniques described in Appendix A • Contact: info@senturus.com to arrange a free one-hour session to brainstorm solutions that might help you close the loop • Download the free Alteryx trial Next Steps 36Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 37. www.senturus.com/events Upcoming Free Events Copyright 2016 Senturus, Inc. All Rights Reserved. 37
  • 38. Free Resources on www.senturus.com Copyright 2016 Senturus, Inc. All Rights Reserved. 38
  • 39. Pragmatic Techniques for Matching Marketing Engagements to their Associated Revenue and Profit (B2B) APPENDIX A
  • 40. • In B2B, marketing is directed at people, but companies make the purchases • Connecting people-based marketing engagements to company-based revenue and profits requires that the people in the marketing database are associated with the correct company in the sales database • Problem: At the time people register for (or participate in) marketing events, they don’t always provide a company name that exactly matches the company name in the sales database, without a company match, accurate associations are not possible • The following pages describe techniques for matching people to the correct company Techniques for Accurate Matching in B2B 40Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 41. Data Matching Challenges and Solutions (1) Challenge Techniques for Addressing • Same company, multiple names • Misspelled company name • Acronym for company name • Auto-match on email domain • Maintain lists of Gmail-type domains to exclude them from auto-match • Learning system – convert new accounts/domains immediately, so subsequent registrants can automatically match 41Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 42. Same Company, Multiple Names 42Copyright 2016 Senturus, Inc. All Rights Reserved. New Person Email Address New Person Company Name robert.iger@disney.com Disney tom.staggs@disney.com Walt Disney Co andy.bird@disney.com Walt Disney Company bob.chapek@disney.com The Walt Disney Company alan.horn@disney.com TWDC Existing person in database Company Name ron.iden@disney.com The Walt Disney Company • Incoming leads with disney.com as the email domain match the email domain of an existing lead under “The Walt Disney Company,” so all the incoming leads get automatically entered into the database under The Walt Disney Company account • The key to making this work is that new people with gmail-type email domains have been filtered out of this auto-match process, build and maintain a list of these gmail-type domains so the matching programs know what to exclude from auto-match
  • 43. Email Service Provider Domain Lookup Table (Partial) 43 Copyright 2016 Senturus, Inc. All Rights Reserved. ameritech.net ix.netcom.com orange.fr xplornet.com aol.com laposte.net outlook.com yahoo.ca att.net live.ca outlook.com.au yahoo.co.in bellsouth.net live.com pobox.com yahoo.co.uk btinternet.com live.in ptdprolog.net yahoo.com charter.net live.nl rediff.com yahoo.com.au comcast.net mac.com rediffmail.com yahoo.com.br cox.net mail.com roadrunner.com yahoo.com.hk dcemail.com ail2web.com rocketmail.com yahoo.com.mx earthlink.net mailcity.com rogers.com yahoo.com.sg email.com mailinator.com shaw.ca yahoo.com.tr embarqmail.com major.emailind.com skynet.be yahoo.de gmail.com me.com sprintmail.com yahoo.es gmx.com mindspring.com sympatico.ca yahoo.fr gmx.net msn.com telus.net yahoo.in googlemail.com mymail.com usa.net yahoo.it gte.net netscape.net verizon.net yahoo.se hotmail.ca netzero.com videotron.ca yahoo.uk hotmail.com netzero.net vipmail.hu yahoomail.com hotmail.fr nokiamail.com web.de ymail.com inbox.com optonline.net woh.rr.com you.com
  • 44. Data Matching Challenges and Solutions (2) Challenge Techniques Same email domain, multiple companies General Electric Company GE Energy Management GE Motors GE Power & Water GE Generator • Assign all people to parent company, OR • Subscribe to third-party data that provides company family trees (Avention iSell for Salesforce) • Match on Company Name using matching tool like the one shown in the Alteryx demo 44Copyright 2016 Senturus, Inc. All Rights Reserved. • In this situation, the easiest solution is to assign all people to the parent company • If that won’t work for your business, then match on the subsidiary name • Several third-party data providers exist that maintain company family trees of subsidiaries and their parents – an example: Avention iSell for Salesforce – is shown on the next page, Avention iSell allows you to load the family trees directly into your sales database
  • 45. External Data: Corporate Family Trees 45Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 46. Data Matching Challenges and Solutions (3) Challenge Techniques Gmail-type domain • Match on Company Name using matching tool • Subscribe to service that captures Inferred Company Name and location from the person’s IP address • Match on Inferred Company Name 46Copyright 2016 Senturus, Inc. All Rights Reserved. • When registrants use a Gmail-type email address, first try to match on the company name that the registrant provided (as you saw in the demo, Alteryx is real good at fuzzy matching, so you don’t have to rely on exact spelling) • If you can’t match on the provided company name, try matching on the inferred Company Name that is associated with the person’s location on the Internet, then try to match on the inferred Company Name • In the example on the next page, the inferred Company Name was captured by Marketo, one of the many marketing automation tools on the market
  • 47. Gmail-type Domain, No Company Match 47Copyright 2016 Senturus, Inc. All Rights Reserved. New Person Email Address New Person Company Name robert.griffin@gmail.com BHCS • Incoming record has Gmail address and a company name, BHCS, that does not match any existing records • Matching routine then checks the Inferred company name on the new record and finds a match with Baylor Health Care Systems
  • 48. Data Matching Challenges and Solutions (4) Challenge Techniques Gmail-type domain, ambiguous Company Name • Manual LinkedIn lookup on person’s name Valuable contact changes companies • Capture personal LinkedIn URL in CRM system • Do it early – match rates are much better • LinkedIn industry group improves matching 48Copyright 2016 Senturus, Inc. All Rights Reserved. • When registrants use a Gmail-type email address and you are unable to match on company or inferred company, you’re at the point automation probably won’t work • We use an offshore team for these situations, they are often able to identify the company using Google, they also have pretty good success looking for the person in LinkedIn and figuring out the person’s company that way • It’s good practice to capture your contacts LinkedIn URL – so you can tell when they have changed companies
  • 49. Data Matching Challenges and Solutions (5) Challenge Techniques Gmail-type domain, unable to discern company name • Throw the person into a “Noise” bucket for later analysis • Use dynamic profiling to request company name when the person next registers Fake or bogus email address • Offer valuable live events for which you send the event link via email, this will force “real” email addresses at registration o E.g., free training sessions on hot topic • Subscribe to service that captures IP address o Match bogus email to clean email having same IP address • Exclude competitors from mailings 49Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 50. To hear the recording from this webinar, visit our website. While you are there, you can also view and download this deck at: www.senturus.com/resources/holy-grail-marketing- analytics/ The Senturus comprehensive library of recorded webinars, demos, white papers, presentations, and case studies is available on our website at: www.senturus.com/resources/ Hear the Recording Copyright 2016 Senturus, Inc. All Rights Reserved.
  • 51. Thank You! www.senturus.com 888-601-6010 info@senturus.com Copyright 2016 by Senturus, Inc. This entire presentation is copyrighted and may not be reused or distributed without the written consent of Senturus, Inc.