Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and administer SBM-powered applications. See the new User Interface, Work center, Universal Search and other features.

1. Discussion & Demo: SBM Powered Serena
Service Manager
SERENA SOFTWARE INC.1
May 2014

2. Agenda
• Welcome and Introductions
• Serena Service Manager
• Solution Demonstration
• Questions & Answers
SERENA SOFTWARE INC.2

3. Welcome & Introductions
SERENA SOFTWARE INC.3
Chad Hulse
Customer Success Manager
Phil Hombledal
Solution Architect

4. SERENA SOFTWARE INC.4
Serena Service Manager:
Revolutionary Process-Based ITSM

5. Serena Service Manager
SERENA SOFTWARE INC.5
SLA Management
Incident Management
Problem Management
Change Management
Configuration Management
Social ITVisual App Comparison
ITSM + Release Management
Reports & Dashboards

6. Partnered With InControl for Asset Management
6 SERENA SOFTWARE INC.
• Asset Discovery: Discover and inventory IT
assets (e.g., software, hardware)
• Populate Serena CMDB
• Impact analysis & visualization
• Software Usage: Analyze software utilization
• Mediate out-of-compliance situations
• Initiate software purchase requisition
• Asset Lifecycle Management: Track details
of IT asset contracts (e.g., support, lease,
warranty)
• Initiate contract review/ renegotiation
• Initiate asset purchase requisition

7. Serena Request Center
SERENA SOFTWARE INC.7
SBM App Publishing
Enterprise Service Catalog
Rich Request Forms
Unified Request Tracking SLA Tracking
Integrated Knowledge Base

8. Demonstration
SERENA SOFTWARE INC.8
RespondServiceRequest

9. The Serena Service Manager Difference
SERENA SOFTWARE INC.9
2. End User Easy
to help drive adoption
5. On-Premise and Cloud
to streamline deployment
1. Process-Based Flexibility
to reduce overall TCO
3. End-to-End Visibility
to speed issue resolution
4. ITIL Out of the Box
to follow best practices

10. Serena Customers Orchestrate Their IT Services
SERENA SOFTWARE INC.10

11. Questions And Answers
SERENA SOFTWARE INC.11
Learn more about Serena
Service Manager at
www.serena.com/itsm

12. Thank You
Serena Confidential