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Cloud & Telecom Expense Management

Key findings among the industry analysts: “Managing telecom & cloud expenses is a complex task that requires knowledge about multiple technical an business topics”.
Widecoup Billing has helped our clients to find savings primarily through the reduction on the different types of telco consumption and communications expenditures

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Cloud & Telecom Expense Management

  1. 1. Cloud & Telecom Expense Management Business Value Ukraine, 2016
  2. 2. Research & Development Billing systems The Challenge Cloud changes everythingCloud changes everything Shadow ITShadow IT DevOps & AgilityDevOps & Agility • Cloud makes it easy to spend money • End users don’t understand the impact of their provisioning choices • Bills come after the fact and are a big surprise • No direct control over ‘doers’ (Shadow IT) • How do you know who did what, and whether it was the right thing to do or not? • IT was ‘master of all’, but IT and Business working together • Services now available to all • IT no longer central point of control • Need for visibility and coordination at the business level • How do you manage what you can’t see? “Estimated IaaS/PaaS cloud spend around $20B, growing fast (as much as 36% CAGR)” “Estimated average of up to 30% cloud waste”
  3. 3. Research & Development Billing systems The Challenge Growing expensesGrowing expenses Increasing complexityIncreasing complexity Lack of transparencyLack of transparency • Fast bandwidth’s increasing • NxGen products • To much valuable services • Terminals quantity increase • Complexity tariff polices • Unclear discounts • Included services • Services change trend • To much terminals with different tariff packets • More different bills • Convergent crossing services • Rapidly changing technologies • Different providers “The average Fortune 500 company spends about $116 million on telecommunications services each year.” “On average, 8 to 12 percent of telecom expenses are in error.”
  4. 4. Research & Development Billing systems Cloud pricing complexity Simple keeping up with the various pricing strategies of cloud platforms can be a full-time job according major customers
  5. 5. Research & Development Billing systems Compute & Storage usage
  6. 6. Research & Development Billing systems Visibility into your cloud data There are many different sources of waste, but some of the most common include: •purchasing oversized virtual machines (VMs) •leaving VMs turned on when they are no longer needed •using expensive storage for infrequently accessed data or just spinning up unauthorized resources option pro cons vendor bills free monthly snapshot no cost/usage mgmt. capabilities 3rd party apps feature-rich* multi-cloud* can be costly* cloud provider tools usually free tailored to the provider’s offering vendor- specific limited functionality * Varies by vendor Cloud cost visibility solutions
  7. 7. Research & Development Billing systems Standard cloud optimization areas Virtual Machines Storage CPU Networking Pricing Forgotten and underused VM Unused and aged storages Under-loading CPU Flashy consumption surge Price comparison Under- provisioned VM Flashy consumption surge Thriftless autoscaling by overload CPU Geographic opportunitiesReserved Instance Thriftless storage types Flashy consumption surge
  8. 8. Research & Development Billing systems What to do - key findings Key findings among the industry analysts: •Real-time feedback on cost and usage shows working and unused cloud infrastructure elements •Scale testing before going into production gives cost awareness and avoids «shoсk bill» •Cloud Analytics have to be a key part of Telecom Expense Management Tools • Continues monitoring and provisioning is a fee for agility
  9. 9. Research & Development Billing systems Expense Management The processes, tools and activities used by a companies to constantly optimize and contain the Telecommunications and Cloud related costs of their operations. “Managing telecom & cloud expenses is a complex task that requires knowledge about multiple technical an business topics” Key findings among the industry analysts: •Most of the expenses are tracked on a country basis, setting aside the overall management. •Telecom & Cloud expense is growing year to year within the company budget
  10. 10. Research & Development Billing systems How does WideCoup help? “Knowing expenses lead us to decrease their costs”
  11. 11. Research & Development Billing systems Empowering your users Key findings among the industry analysts: •Attribute usage to the business hierarchy - Cost Center, Business units, Managers, Locations •Provide appropriate access to information & capabilities •Identify what’s important to the business: • Budget creation and tracking for Finance • Consumption and Contracting for IT
  12. 12. Research & Development Billing systems NATEC R&D Service Portfolio • Receipt and processing of invoices and receipts • Analysis of receipts and expenditures • Generation of predefined reports • Web Based Self Services • Application Integration Services • Claim Management NATEC R&D accountability on the expected results Depth of the service to be provided • Audits • Monitoring payment process • Cost allocation • “Custom” report generation • Preparing and monitoring the implementation of Telecom policies. • ERP integration Services Less Less Higher Higher Facilitator Operator Owner / ConsultantNATEC responsibilitiesNATEC responsibilities SUPPORT SERVICESSUPPORT SERVICES CONTINGENCY SAVINGS SERVICESCONTINGENCY SAVINGS SERVICES CONSULTING SERVICESCONSULTING SERVICES • Application Change Management • Backup & Restore Operation • 3 level Admin Support
  13. 13. Research & Development Billing systems Our engagement process We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the achievement of savings from the beginning Step 1 ““Try beforeTry before you buy”you buy” Pilot Project for free Risk free Step 2 ““Start Saving”Start Saving” Receive a 30% bonus for first Service Contract “Provider” Get results fast Step 3 ““Take a look at theTake a look at the entire forest”entire forest” Get your hands on our Consulting services to manage TEM as a free bonus Learn free Step 4 ““Harvest”Harvest” We help you build your TEM strategy for free after an in depth survey and analysis Foretell for the first time
  14. 14. Research & Development Billing systems Happy Customers ;-)
  15. 15. Research & Development Billing systems How does it works? Source data: • CDR & SMDR • Data transmission • Audio- & Video-conf • VoIP services • Mobile Bills details • Row & Flow data • Azure & AWS Cloud API • Any users subscriptions • etc… Source data: • CDR & SMDR • Data transmission • Audio- & Video-conf • VoIP services • Mobile Bills details • Row & Flow data • Azure & AWS Cloud API • Any users subscriptions • etc… HR system Finance Analytic & BI Fixed services Mobile provider Mobile provider Fixed provider Fixed provider Corporate network Corporate network Corporate billing system HR+LDAP Payroll VoIP Voice, Data, Roaming, BlackBerry Cloud provider Cloud provider VM, WebApps Consumption
  16. 16. Research & Development Billing systems Private Cost Management MyBills provide employees with direct access to view and classify their cost: •Reduction in Telecom Expenses •Protection of Employee Privacy •Promotion of Employee Awareness •More Control with Less Work MyBills provide employees with direct access to view and classify their cost: •Reduction in Telecom Expenses •Protection of Employee Privacy •Promotion of Employee Awareness •More Control with Less Work
  17. 17. Research & Development Billing systems Proactive Alerts system is set to notify users of different outstanding events: •Excessive usage of telecom, to enable enforce control •Budgets being exceeded to monitor the department expenses. •System health to ensure system’s survivability
  18. 18. Research & Development Billing systems Data Visualization You need to identify the business stakeholders that are consumers or managers of telecom spends in order to set them up for success - determine the type of information they need to see, how they need to slice and dice and aggregate that data, and how they need to visualize that data.
  19. 19. Research & Development Billing systems Business query 1:
  20. 20. Research & Development Billing systems Organizational Structures Support Company’s XXX Division X Department A Department B Product X Product Y Product Mgt. (Ivanov I.A.) QA Person (Sidorov A.G.) Dev. Person (Novikov E.H.) Team 1 Team 3 Team 2 Company XXX Project D Project E Project Team 8 Project Team 9 Project Mgt. (Ponomar O.L.) QA Person (Sidorov A.G.) Dev. Person(Grigiruk A.A.) Project Team 10 Project Mgt. (Benyuk O.F.) Dev. Person (Fedorov A.A.) WideCoup Billing is a user-centric system that is adaptable to various organizational structures
  21. 21. Research & Development Billing systems Organizational Structures Reports
  22. 22. Research & Development Billing systems Business query 2:
  23. 23. Research & Development Billing systems Reduce Infrastructure Cost
  24. 24. Research & Development Billing systems Analytics Reports
  25. 25. Research & Development Billing systems Business query 3:
  26. 26. Research & Development Billing systems Interactive Call Details Reports (example)
  27. 27. Research & Development Billing systems Top N Reports
  28. 28. Research & Development Billing systems Fiscal Reports
  29. 29. Research & Development Billing systems Business query 4:
  30. 30. Research & Development Billing systems Telemarketing Reports
  31. 31. Research & Development Billing systems Business query 5:
  32. 32. Research & Development Billing systems Line Usage Reports
  33. 33. Company profile – NATEC R&D, Ltd. Track history Founded in 2002, in 2015 was fully reloaded Headquarter Kyiv, Ukraine Sphere of activity Software development and deployment Specialization Telecom expense management systems (TEM) Main product WideCoup Billing Customers Regions CIS countries Sectors Banking, Insurance, Industry, Media, Carriers, Retail, Hotels, Building, Education, Public enterprises, Foreign Missions, Medicine About usAbout us http://rd.natec.uahttp://rd.natec.ua
  34. 34. www.natec.uawww.natec.ua Sergej V.Sergej V. PolovnikovPolovnikov skype:skype: dialexpertdialexpert mobile:mobile: +380.67.658.47.70+380.67.658.47.70

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