ServDes 2016

1. Mark Green, Paul Rodgers, Andy Tennant
Northumbria University, UK
DISRUPTING
SERVICE DESIGN

2. a disruptive design approach
what is it?

3. The Design Thinking Process - d.school, Stanford University
not this

4. design-led activism

5. case study

6. attitude

7. process: provoke

8. process: make

9. process: depart

10. methods

11. YOUR G
Get in touch
Our Customrse
20
Your learning
& development
OurValues
7Greggs
l about
Our
histryo
43 45
Index
47
15
Yourfamily
& friends
17
Yourvoice
& being
listened to
45Useful
contacts
11
Our
Communities
ing
gs
This guidebook is for all employees,
you have just joined us or have bee
some time.
The information in each section is here to hel
your way around at Greggs.
If you can’t find what you are looking for, or
help, just ask your line manager or one of the
and they’ll be happy to help you.
There is a lot of information in this guide. Th
reason... we want to give you as much inform
possible to help you during your time at Gre
We would encourage everyone to read the w
(trust us… it’s really quite interesting!). We d
you may not want to read every page, becau
might not apply to you at the moment. To m
we have made a simple colour guide for you.
have time to read the whole guide, then just
you read all the sections that are coloured in
If you need more information about our polic
detailed information about your day-to-day li
then visit the intranet, or if you work in our s
Retail Operations Manual. If you work in one
sites and cannot get on a computer easily at
your line manager or People Team will be ha
you access this information.
We have many ways to access information at
Where you see this symbol in this guide, a
information can be found on the intranet, on
Operations Manual or through your local Peo
knowable outcomes

12. unknowable outcomes

13. more unknowable outcomes

14. findings so far
- development of design knowledge
- emergence of active designers
- unfinishedness

15. unfinishedness

16. future focus

17. thank you
mark.green@northumbria.ac.uk