ServiceDesk Plus version 8.0 includes help desk integration through API, service Catalog, help desk load balancing techniques, agent based asset management, etc that will make help desk easy to use.

1. ServiceDesk Plus Overview Arvind Parthiban Sr. Product Marketer – ServiceDeskPlus

2. ServiceDesk Plus Completely Web Based

3. Working with ServiceDesk Plus

4. Users- Technician/Requester Other User based functionalities Modes of Importing Users

6. Phone Call

7. Self Service Portal

8. Network Monitoring Tool Integration

9. API Integration

10. Web Portal

12. Automations

13. 1.Automatic Ticket dispatch Round Robin Load Balancing Distributes equally to all technician Distributes based on the technicians load

15. Follows an Event / Condition / Action model

16. Automating Dispatch with Groups and Business Rules

18. Response based Escalation

20. Alerts for Incident, Problem, Change & Asset mgmt

22. Service CatalogIn ServiceDesk Plus

24. Configure Workflow for each Service Category

26. Incident Mgmt In ServiceDesk Plus

27. Incident Management Reduction of incidents improves quality of service Improve quality of Service by tracking SLA performances. Improve productivity with efficient incident workflows

29. Knowledge Base Search Solutions with simple keywords Individual Knowledge Base for Requesters & technicians Approve each solutions on addition Categorize the solutions specific to topic.

30. Problem Mgmt In ServiceDesk Plus

31. Problem Management Purpose Eliminate Root cause Avoid repetitive Incidents Engagement Rules Multiple Incidents Unknown Error

33. Change MgmtIn ServiceDesk Plus

34. Change Management

36. Asset MgmtIn ServiceDesk Plus

37. Asset Management

38. Modes of Asset Discovery

39. CMDB Relationships Find Relationship between Asset/Services Find out who is affected when a Service goes down

40. Software Categories in ServiceDesk Plus Categorize your software into different software types

41. Software Licensing and Metering Manage your software licenses as Individual or Enterprise license and track the software usage on each workstations Metering License Types supported

42. Software Compliance in ServiceDesk Plus

43. Purchase Order lifecycle

44. Contract Management

45. Other key features Robo technician – Auto password Reset tool API Integration Mobile Client Survey Flash Reports

46. In-built Reports More than 100 canned reports in all possible modules and categories Get Reports on the Fly More than 100 inbuilt Reports

47. Customized Reports Choose what you want to see Customize Reports on your own Multiple options to view Reports

48. Query Reports Create your own Query for Reports Graphical Representation of Data Structure

49. Scheduling and Exporting Reports Schedule Inbuilt or Custom Report Support Multiple Formats

50. Mobile Client for iPhone and PDAs

52. Multi –Site Support

53. Self-Service Portal

54. SLA Management

55. Business Rules

57. Service Catalog

58. Problem Mgmt.

59. Change Mgmt.

61. Software Asset Management

62. Purchase Mgmt.

63. Contract Mgmt.

64. Software License ComplianceAll Purpose Help Desk Software IT Help Desk + Asset Management ITIL Ready Help Desk Software Standard Edition Starts at $495 / 2 Techs Enterprise Edition Starts at $2995 / 5 Techs Professional Edition Starts at $995 / 2 Techs

65. ServiceDesk Plus Advantage

66. The Elite List And few thousands more…

67. Thank You Website – www.servicedeskplus.com For Technical Queries support@servicedeskplus.com +1 925 965 5300 Other Queries arvind@servicedeskplus.com