In this webinar, ServiceRocket founder and CEO Rob Castaneda discusses the benefits of connecting Atlassian's JIRA to Workplace by Facebook. About ServiceRocket: http://servicerocket.com/facebook

1. Connecting JIRA
and
Workplace by
Facebook
Rob Castaneda

2. Who Am I?
• Founder / CEO ServiceRocket
• Husband / Father / Coach
• The lead guitarist in the most
popular open source Rock Opera
of 2016!
• SoDware AdopGon Nerd
@robertcastaneda

3. FULL TIME
EMPLOYEES 250
4 GLOBAL OFFICES – SYDNEY, PALO ALTO,
SANTIAGO, KUALA LUMPUR
GLOBAL CULTURE
1
Who is ServiceRocket?

4. How can I monitor
product use and
proacGvey idenGfy
improvements for my
customer?
How can I help
Customers implement
our soDware? How can ensure our product
becomes integrated into
customer people, processes,
and systems?How can I maintain
engagement after
initial launch?
How can I ensure
broad adopGon and
every day use?
How can ensure our product
becomes integrated into
customer people, processes,
and systems?
How do I create easy-
to-use educaGonal
programs & tools?
Can I support
users when
they need help?
How can I help
customers adapt to
using our product?
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SOFTWARE ADOPTION CHALLENGES

5. Unfulfilled value MEANS INCREASED
CHURN
Source: Consump)on Economics: The New Rules of Tech
EFFECTIVE USAGE
RATE OF ENTERPRISE
SOFTWARE
50%
1/7
ONLY
OF ENTERPRISE SOFTWARE
DEVELOPMENTS ARE RATED SUCCESSFUL
BY IT EXECS

7. Teams are more effective than ever
• Atlassian products, such as JIRA, Confluence and JIRA ServiceDesk
have made the enterprise more agile, efficient and collaboraGve
• Simplified the creaGon of workflows and automaGon
• Streamlined processes
• Increased InnovaGon
• 60,000+ enterprises world wide

8. Image: PinkElephant.com

11. What is Workplace by Facebook?
A different way of
running a company

12. Facebook understands how people use
technology to connect and communicate
now

13. …and in the
future

14. 14

15. The Head
• White Collar
• Corporate Headquarters
• Business Processes
• Strategy
• OpGmized Workflow
• Efficiency
Head
(Systems & Processes)

16. The Hands
• The workers in the field
• Direct interacGon with customers
• Don’t work at a computer
• See things that head office can’t see but needs to
see
• Smart phone enabled
Hands
(Who is closest to
the acGon?)

17. The Future integrated Workplace
Head
(Systems & Processes)
Hands
(Who is closest to the
acGon?)

18. Employee reports a problem via Video
Hands
(Who is closest to
the acGon?)

19. Head
(Systems &
Processes)

20. The Heart – Mission Driven Leadership
• Strong Values and Mission
• Conscious, EmpatheGc leaders
• Higher Purpose
• Aligned Stakeholders & Team
• Empowered Culture
• High recogniGon environment
Heart
(Vision & Values)

21. The Future Exponential Workplace
Head
(Systems & Processes)
Hands
(Who is closest to
the acGon?)
Heart
(Vision & Values)

22. But what about the metrics?

24. Reporting issues as simple as taking a
photo

25. Issue created in JIRA

26. Updates posted in Workplace

27. Org Charts for Workplace

28. Adoption Offerings
TRAINING
IMPLEMENTATION
SUPPORT
ADD-ONS

29. Action Items – what do I do next?
1. Visit servicerocket.com/facebook for a Workplace
account
2. Sign up for our Workplace Champions Course Next
Week! – Look for the 40% off coupon in your email
3. Contact us for the VIP Beta program
• Org Charts, JIRA and Salesforce

30. Thank You

31. Questions?