San Francisco Bay Area

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There are a number of organizations out there for professionals providing customer service. HDI is the only organization that specifically serves Information Technology service and support professionals. We understand the unique challenges and requirements of technical help desks and we seek to provide IT support professionals with the information, training and resources they need to succeed and grow. The SF Bay Area HDI Chapter offers regular chapter meetings on best practices, the latest tools and technologies, and leading industry topics and trends. We devote a portion of each meeting to allow members to network and share experiences with each other.

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San Francisco Bay Area

Présentations

The Hidden Value of Desktop Support Technicians

Everything I learned about IT

Malcolm Fry's Cloud Computing & Self-Service Service Management - Are they the way ahead?

Numara Presentation - Address the 800lb Gorilla in the Room: Software License Management

Metrics that Matter, A Better Balanced Scorecard for IT

SFHDI 2011 Meeting Photos

Numara change & approval mgmt

SFHDI presents: Numara Software - Change & Approval Management

War for talent job profiles

Roadmap for Desktop Support's Future

SFHDI Sept2016 - Getting Ready for GenZ

SFHDIFeb2017-How DevOps Thinking Can Improve Service and Support

2017March-Future of Artificaial Intelligence in IT

Documents

Winning the War for Talent

War For Talent - HDI RHT 2012