Soft skills are the essential for any successful business. Effective communication is the key to all good relationships. Organizational skills, problem solving strategies, change management, great presentation abilities, effective leadership skills, and running results oriented meetings; all make one a valuable team member.

1. Instructor: Sandy Chernoff
Soft Skills for Success

2. Outline
What is training?
What does Corporate Training
entail?
What is Soft Skills Training?
Summary

3. Types of Training
Student Training:
Didactic Education
Physical Education
Behavioural Codes &
Ethics

4. Individual Training:
Behaviour & Ethics
Physical
Relationship/Social

5. Corporate Training
Technical (hard
skills)
Continuing
Education
(profession
appropriate)
Soft Skills

6. Corporate Training.........
Technical
(Computer)
Microsoft Office
Excel
PowerPoint
PeopleSoft, etc.
In-house applications

7. Continuing Education
Courses
Offered by
professional
organizations
Offered by
teaching
institutions
Offered in-house

8. Soft Skills Definition:
Intrapersonal and
interpersonal behaviours
that develop and
maximize human
performance.

9. Soft Skills:
Effective Communication Stress Management
Effective Meetings Time Management &
Organizational Skills
Effective Leadership
Presentation Skills
Conflict Resolution
High Performance Team
Problem Solving Strategies Building and Managing
Transition & Change
Dealing w/Difficult People

10. Soft Skills Example:
Problem
Solving
Conflict
Teamwork
Management
EFFECTIVE
LISTENING
Managing
Leadership your
Manager

11. Why Soft Skills?
Customer Awareness
Rewards Happiness
Productivit y
Efficiency
Confidence Healthy Environment
Employee Retention
“Clint Mahlman, VP of HR and Distribution for London Drugs said: ‘ most of
all the employee has to have an ability to communicate and to have
outstanding listening skills so he or she knows what the customer wants.
In other words, soft skills.’” -- Yvonne Zacharias, The Vancouver Sun, March 11, 2004

12. Who Benefits from Soft Skills?
Executives
Middle Management
Supervisors/Team
Leaders
Consultants/Analysts
Professionals
Employees

13. How do Soft Skills Work?
Reaction Reaction to a Rating instructor
Strategy: training seminar Rating Facilities
Specific Goal
Measurable Goal Learning Increased
knowledge & skills
Written test &/or
Hands on assessment
Achievable Goal Behaviour Change in specific Survey workers: on
the job observations
behaviour
Reward the Goal Results Final results New business
Improved work
environment & relations
Time Limited Goal Benefits Cost vs. Benefits Employee certification,
retention & happiness

14. Mastering one soft skill helps with mastering
other soft skills
Every employee can benefit
Ensure goals are SMART
Soft skills are priceless to an organization
Motivation: The driving force behind all the
actions of an individual.