2. Build and Share Information,
Company-Wide
Share Knowledge Within Your Company Collect Knowledge Within Your Company
“ Leverage group intelligence within your sales and
customer support department. Help customers select
Easily accumulate knowledge from within your
organization, from customers and from the outside
The Soffront system the right product or find a solution twenty-four hours a
day.
world.
is outstanding. Their Your sales staff can learn more about products and
Create a workflow for your knowledge building process.
The process can include steps for entering information,
newest version is share competitive intelligence even from remote
locations. Your customer support representatives can
reviewing and publishing, plus, it can span across
teams or anywhere in your organization.
possibly the best find solutions fast and share new insights with
colleagues, from customers and from the outside world. The system dynamically generates action buttons for
CRM that I have the workflow steps. In this way the user interface
guides users through your established process and
used. Easy To Use Search
directs them into a closed loop path.
“ Type in questions or use keyword/phrases with logical
You can also import knowledge from other ODBC
compliant data sources. For example frequently asked
- Evan Rosenfield, operators. Users can check spelling of words before
searching. Search can be filtered based on interests,
questions stored in a database can be ported in a flash!
American Securities topics and categories. The search interface can be The systems WYSIWIG interface makes it simple to
create HTML knowledge base articles without any
integrated into your existing website or intranet.
experience in coding.
This easy-to-use and powerful “MS-Word like” interface
Show Articles By Relevance operates within any web browser.
Sort the search results based on the materials
relevance score, usage count, last modified date or Access Control and Security
satisfaction score. Collect user feedback when they
access a result. Let users express their satisfaction
with materials found. Soffront Knowledge Management lets you determine
and control who builds, reviews and publishes any
material in your knowledge base.
Intelligent Self-Learning Set up groups to govern privileges and access control
to all information.
Soffront Knowledge Management utilizes collaborative
You limit what you share or don’t share with customers,
filtering to improve the relevance of searches. All other
other departments, partners and locations.
things being equal, the articles that are found most
useful will move to the top of search results relative to
those subjects.
2
3. Monitor for Continuous Improvement Part of a Comprehensive CRM Suite
Soffront Knowledge Management provides pre-built reports to Soffront Knowledge Management is a part of Soffront’s comprehensive CRM Suite.
measure usage of the knowledge base articles based on user group,
interest category and topic. The Soffront CRM Suite is comprised of Marketing Automation, Sales Automation, Customer
Support, Employee Support, Defect Tracking, Knowledge Management, Order Processing,
The system provides a “failed search” report that gives a list of Asset Management, CRM Portal, Mobile CRM and more.
keywords that returned a lack of results. Use this to identify and fill
gaps in your corporate knowledge and satisfy customer need. Pre- The Soffront CRM Suite is completely web-based and can be deployed in days.
built reports can provide an inventory of all articles, including ones in
process. Know how many articles are in the works, where they are in
the workflow and who is working on them.
Knowledge Management Features
Knowledge Search
Authoring
Import/Bulk Import
Reporting and Analytics
Standard Features
Calendar / Activities Management
Email Integration
Word and Excel Integration
Google Maps Integration Soffront Software, Inc.
Queries, Reports, and Analytics
45437 Warm Springs Blvd, Fremont, CA 94539
Form Designer
Workflow / Process Management www.soffront.com sales@soffront.com (510) 413-9000
Import and Export Capabilities
Automation Rules
Escalations and Notifications Copyright 1992 – 2012 Soffront Software Inc., All rights reserved
