Description for the relationship of IT, IM and KM done by SHAHIN ELAHI BOX, student of UUM Course: STID3043

1. Presented For:
Dr. Mazida Binte
Lecturer UUM
Presented By:
1) SHAHIN ELAHI BOX - 192185
2) MOHD. ABDI SHAKUR -20000
3) MANIRUZZAMAN YASIN -192187

2. Overview:
 Preface
 What is KM?
 What is IM?
 What is IT?
 Differences among KM, IM & IT
 Relationships among the three majores

3. Preface:
Today we live in a highly competitive world,
everything is knowledge‐based. The latest
management tool and realization of how to
respond to the challenges of the economy in
the new millennium, is the idea of "knowledge
management" (KM). Now-a-days information
systems play a very important role in
improving an organization's performance and
its increased competitive capacity. Technoloy
is the achievements of both knowledegs.

4. Difinition:
Knowledge management is ‘the process that continually
ensures the development and application of all kind of
knowledge that is pertinent to a firm, with the objective
of improving its problem-solving capacity and thus
contributing to sustaining its competitive advantages

5. Knowledge Management
What is knowledge Management ?
A systematic and integrated coordination of
organisation-wide activities of acquiring,
creating, storing, sharing, dissemination,
developing and deploying knowledge by
individuals and groups in pursuit of
organisational goals.

6. Figure 2-8 Example Customer Relationship Management
(CRM) System

7. Knowledge Management System Cycle
 Creates knowledge
through new ways of
doing things
 Identifies and captures
new knowledge
 Places knowledge into
context so it is usable
 Stores knowledge in
repository
 Reviews for accuracy and
relevance
 Makes knowledge
available at all times to
anyone

8. What is IM
Information management (IM) is the collection and
management of information from one or more sources and
the distribution of that information to one or more audiences.
This sometimes involves those who have a stake in, or a right
to that information. Management means the organization of
and control over the structure, processing and delivery of
information.
Information, as we know it today, includes both electronic and
physical information. The organizational structure must be
capable of managing this information throughout the information
lifecycle regardless of source or format (data, paper documents,
electronic documents, audio, social business, video, etc.) for
delivery through multiple channels that may include cell phones
and web interfaces. Given these criteria, we can then say that
the focus of IM is the ability of organizations to capture,
manage, preserve, store and deliver the right information to the
right people at the right time.

9. What is IM
Information management (IM) is the collection and
management of information from one or more sources and
the distribution of that information to one or more
audiences. This sometimes involves those who have a
stake in, or a right to that information. Management
means the organization of and control over the structure,
processing and delivery of information.

10. Outputs of a Management Information System
 Scheduled reports
○ Produced periodically, or on a schedule (daily, weekly,
monthly)
 Key-indicator report
○ Summarizes the previous day’s critical activities
○ Typically available at the beginning of each day
 Demand report
○ Gives certain information at a manager’s request
 Exception report
○ Automatically produced when a situation is unusual or
requires management action

11. How Information gets Managed

12. Characteristics of Information
Management
 Provides reports with fixed and standard
formats
 Hard-copy and soft-copy reports
 Uses internal data stored in the
computer system
 End users can develop custom reports
 Requires formal requests from users

13. Information Technology (IT)
 The technology used for the study, understanding,
planning, design, construction, testing, distribution,
support and operations of software, computers and
computer related systems that exist for the purpose
of Data, Information and Knowledge processing.
Information Technology is the technology (hardware
and software) required for the processing of data
and other information. This website is a type of
information technology. See the related links.

14. Information Technology (IT)
E-Learning System

15. Similarities between KM and
IM
 Selection and filtering
 Search and retrieval
 Archiving and indexing
 Cataloging and Classification
 Ordering and integration
 Use and sharing
 Analysis and evaluation

16. Differences between KM and
IM
Knowledge
management Information management
Focus on information-organization
 Focus on knowledge renewal
 Prefer static objects
and creation
 Document‐ and information
 Action oriented centered
 People‐ and customer  Emphasis on processing and
centered preserving
 Emphasis on utilization and  External orderliness
sharing
 Add value to knowledge
resource

17. 3 in 1
 Knowledge Management = KM
 KM = (I + P)S
Legend:
I = Information Management
+ = Information Technology
P = People
s = shared use

18. IT & KM
 IT is often advanced as the anchor to
develop knowledge management initiatives.
 Technology is configured when information is
comprised or composed with