2. Review on 2015
In 31st December 2014 IDF had been working with 11 area all over Bangladesh.
In 2015 with 16 area we serve in 18 District 130 Upazilla 620 Union. In 2015 we
created a new area named Gazipur which have 3 branch and it will expand more
branch . We will expand more area in near future which will situated in
Naogaon, Rajshahi, Natore etc. Staff Position from December 2014 to till now
are given below:
SL Description No. of staff
1 Up to Dec 2014 520
2 From January 2015 to till now
(with new recruitment)
121
3 Resignation from January2015
to till now
60
4 Total staff {4=(1+2)-3} 591
5 Yet not confirmation 101
6 Permanent staff 490

3. WorseGood
GOOD WORSE
Name of Areas
Sales
Recovery
Office
Management
Store
Management
TeamWork
Name of Areas
Sales
Recovery
Office
Management
Store
Management
TeamWork
Chittagong -2 81% 73% 82% 83% 85% Rangamati – 2 40% 30% 56% 30% 25%
Chandpur - 2 69% 38% 78% 80% 70% B. Baria 46% 25% 45% 41% 48%
Laxmipur 82% 70% 79% 86% 84% Habigonj 52% 26% 62% 70% 78%
Comilla – 2 83% 52% 83% 89% 88% Noakhali 38% 19% 49% 56% 60%
Mowlovi Bazar 95% 49% 76% 85% 87% Rangamati – 1 41% 27% 42% 50% 85%
Comilla – 1 64% 48% 77% 89% 92% Chittagong – 1 36% 23% 65% 78% 85%
Gazipur 93% 100% 85% 92% 90% Cox’s Bazar 32% 20% 42% 42% 30%
Chandpur – 1 42% 49% 60% 48% 40%
Feni 33% 54% 45% 38% 60%
0%
20%
40%
60%
80%
100%
120%
Sales
Recovery
Office Management
Store Management
Team Work
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Sales
Recovery
Office Management
Store Management
Team Work

4. Collection Efficiency
Areas
Overall Current
Rangamati-1
27% 95%
Rangamati-2
30% 91%
Chittagong-1
23% 90%
Chittagong-2
73% 96%
Feni
54% 44%
Noakhali
19% 96%
Laxmipur
70% 97%
Chandpur-01
49% 94%
Chandpur-02
38% 98%
Comilla-01
48% 99%
Comilla-02
52% 99%
B. Baria
25% 98%
Habiganj
26% 92%
Mowlabi Bazar
49% 94%
Cox's Bazar
20% 91%
Gazipur
100% 100%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Current
Overall

5. Why functionality of Branches reduced
1.Decreases Sales/Expansion of grid area.
2.Weakness/Undisciplined Store management.
3.Lack of Management/Accounting to operate Branches among Managers.
4.Powerless in Marketing into Grid Area.
5.Inadequacy of Proper Counseling/Motivation.
6.Bad habits among staffs.
7.Contain job security tension..
8.Shortage Of Technical Knowledge.
9.Staff Harassment by bad Clients or Political leaders.
10.Return Solar.

6. Optimization of performance into Branches
Product Diversification
Development Of Marketing and Recovery policy.
Providing Proper training on Management, Accounting,
Technical and Customer Relation.
Arrange E-Bike for sales, maintenance and recovery.
Ensure Job Security .
Proper Motivation
Strongly Supervised by A.M and Monitored by Monitoring Cell.
Taking follow up Annual Budget Plan.

7. System Return
SL Area
No. of
Branch
Sock in Last month
(October' 2015)
Collection in
November' 2015
Total Stock Sales (November-2015)
Closing Stock
(November-2015)
(tk in Lakh)
Number Tk Number Tk Number Tk Number Stock Price Sales Price Number Tk
1 Rangamati-01 4 39 6.12 3 0.51 42 6.63 13 1.13 1.13 29 5.50
2 Rangamati-02 6 41 5.58 41 5.58 41 5.58
3 Chittagong-01 4 67 8.85 1 0.09 68 8.94 5 0.48 0.48 63 8.46
4 Chittagong-02 7 51 6.76 4 0.54 55 7.3 3 0.30 0.25 52 7.00
5 Cox's Bazar 7 169 23.79 6 0.67 175 24.46 3 0.18 0.17 172 24.28
6 Feni 7 89 14.15 11 1.11 100 15.26 3 0.37 0.37 97 14.89
7 Noakhali 10 363 61.75 17 2.2 380 63.95 8 4.84 4.84 372 59.11
8 Laxmipur 6 60 9.87 10 0.82 70 10.69 5 1.16 1.16 65 9.53
9 Chandpur-01 5 135 16.04 6 0.67 141 16.71 7 0.51 0.51 134 16.20
10 Chandpur-02 8 239 33.39 9 0.7 248 34.09 5 0.40 0.40 243 33.69
11 Comill-01 8 272 43.10 18 3.02 290 46.12 9 0.80 0.80 281 45.32
12 Comill-02 7 221 38.52 20 2.04 241 40.56 16 2.23 2.23 225 38.33
13 B. Baria 6 397 73.31 9 1.15 406 74.46 9 0.93 0.89 397 73.53
14 Hobiganj 7 327 46.96 35 3.44 362 50.4 46 13.48 11.17 316 36.92
15 Mowlabi Bazar 4 76 11.16 5 0.56 81 11.72 11 1.17 1.06 70 10.55
16 Gazipur 3
Total 99 2546 399.35 154 17.52 2700 416.87 143 27.98 25.46 2557 388.89
In November 2015, 16 of our area sales 143 system where system return was 154 system. B.
Baria area has the most stock and Hobiganj area sales most of them. Meanwhile Rangamati-02
didn’t sales anything. We have to take necessary step to reduce the stock of return system.

8. TEN SERVICING CENTER
• C.C.O
• RANGAMATI-1 & 2
• CHITTAGONG-1
• CHITTAGONG-2 & COX’S BAZAR
• FENI
• NOAKHALI & LAKSHMIPUR
• COMILLA-1 & 2
• CANDPUR-1 & 2
• BRAHMANBARIA & HABIGANJ
• MOULVIBAZER

9. SERVICE BY SERVICING
CENTER
• CONTROLLER
• LED BULB
• LED TUBE
• SOLAR PANEL
• INVERTER CIRCUIT
• MOBILE CHARGER
• SOLAR e-BIKE

10. GRAPHICAL REPORT OF SERVICING CENTER t
2015
2014
2013
Servicing facility 0% 40% 65% 85%

11. INFORMATION ABOUT SERVICING
CENTER
RECEIVED SERVICING EQUIPMENT DETAILS t
DESCRIPTION RICEIVED FROM
BRANCHES
SERVICING
WAS
COMPLETED
SERVICING
IS
RUNNING
CONTROLLER 17684 15166 2518
LED BULB 13882 12668 1214
LED TUBE 1295 1111 184
INVERTER CIRKIT 4489 2540 1949
PANEL 94 88 06
BATTERY 532 471 61
E-BIKE 21 16 05
TOTAL 37,997 32,060 5,937

12. Training
Customer & staff
Numerous studies have shown that happy customers buy more,
they buy more often and they tell their friends to buy too. In fact,
a happy customer, on average, tells nine people about their
experience. The benefits of having happy customers are
undeniable. With the help of IDCOL we are manage to arrange
training in the branch for customers.
IDCOL IDF
No of customer Bill submitted No of customer Bill submitted
9793 16,60,771.00 12850 25,70,000.00
Bill Received From IDCOL
25.05.15 7,14,017.00
23.05.15 6,46,065.00
30.11.15 4,17,831.00
17,77,913.00
SL Date Place Participants Avg.cost Total cost
1 20/10/2015 Feni 30 1901 57030
2 6/11/2015 Rangamati 30 1606 48180
3 21/08/2015 Ramu,coxsbazar 30 1485 44550
4 18/09/2015 Dotter hat,noakhali 30 1499 44970
Total 194730

13. Issues why customer training is not successfully done:
Mention Incomplete panel serial.
Mobile number instead of panel serial
Panel serial is not shown at all.
Never provide DF code
In some training customer is fewer than shown in the chart
Sometimes it seems that training is not done but they gave bill
for it.
Duplicate customer.
Regional manager didn’t check the training sheet and bill.

14. It is known to us that our next 6 month (Jan’16 to Jun’16)
Customer Training target has been fixed at IDCOL meeting
which was hold on December 6, 2015. To fulfill that target we
have to complete 600 customer training in 6 month.
SL REGIONAL OFFICE NAME AVAILABLE CUSTOMER
1 CHITTAGONG -01 676
2 CHITTAGONG -02 461
3 RANGAMATI-01 698
4 RANGAMATI-02 750
5 COX'S BAZAR 470
6 FENI 189
7 COMILLA-01 2471
8 COMILLA-02 830
9 CHANDPUR-01 682
10 CHANDPUR-02 770
11 NOAKHALI 975
12 B. BARIA 1071
13 HABIGANJ 485
14 M. BAZAR 281
15 LAXMIPUR 499
16 GAZIPUR 139
TOTAL 11447

15. From January to October 2015 we submitted is given below
Disbursement
Month Submitted to IDCOL IDCOL Fund IDCOL Grant
January 901 10055865 2344460
February 872 16317462
March 1001 7692114
April 1214 2148300
May 1411 8921140 947646
June 1413 26933355 2606300
July 1171 35442360
August 849 12977777 3395665
September 856 10873189
October 872 6959700 2184226

16. Trying heart and soul from
the beginning we still have
to many problems to submit
disbursement to IDCOL.
Most of the problems shows
that it is done for their
negligence, ignorance and
lacking of knowledge.

20. CUSTOMER SERVICE CENTER
Customer service plays an important role in an organization's ability to generate
Recovery and Customer Motivation. From that perspective, IDF Started a Customer
Service Center in their Solar Program. Customer service should be included as part of
an overall approach to systematic improvement. One good customer service experience
can change the entire perception a customer holds towards the organization.[3]
The Main Objectives of the Customer Service Center is to be the best in Class Customer
Service in NGO’s to Gain Competitive Advantages for IDF in the market place.
In Customer Service Center, we daily talk 200 to 220 customers. From those customers
some provided good comments and few provided bad comments.
Customer Satisfaction report from 1st August to 30th November:
Month No. of customers we contract Positive Negative Neutral
August 3400 57% 35% 8%
September 4730 59% 17% 24%
October 5000 63% 12% 25%
November 5730 68% 18% 14%
0%
10%
20%
30%
40%
50%
60%
70%
August September October November
Positive
Negative
Neutral
We already contact
18,860 customer and
their satisfaction is
shown in the chart

21. Dealing with customer service Center we are facing the following Problems:
•Maximum mobile numbers are closed and most of the time branches provided wrong numbers.
•Field worker not going in the right time for that reason maximum installment are due.
• Branches provided wrong information about the customer.
•Most of the time they provide same panel serial number for two or more customers.
•Field workers not provided good customer service even they don’t answer the customers call.
Recommendation:
•Collect customer’s present mobile number.
•Always maintain good relation with customers to keep existing customers and attract new
customers.
•Cross check customers personal information.
•In case of new customer, manager must understand the customers about the operating system of
solar.

22. Opening Branch plan for 2016
SL
Applicable Branches
name
Upazilla/Thana Zilla/District
Probable date for
Opening
01 Saphar Saphar Naogan 1st February/16
02 Damoirhat Damoirhat Naogan 1st February/16
03 Porsha Porsha Naogan 1st February/16
04 Najipur Badolgasi Naogan 1st February/16
05 Atrai Atrai Naogan 1St March/16
06 Bonpara Baroigram Natore 1St March/16
07 Lalpur Lalpur Natore 1St March/16
08 Kaliganj Singra Natore 1St March/16
09 Kotiadi Kotiadi Kishoregonj 1st February/16
10 Borodigi Kaliakoir Gazipur 1st February/16

23. These Following Credit Branches, we can operate Renewable
Energy program
Serial no Branch Name Upazilla/Thana Zilla/District
01 Gurudashpur Gurudashpur Natore
02 Chowdala Gomostapur Chapainababgonj
03 Baliadanga Chapainababgonj Chapainababgonj
04 Rohonpur Gomostapur Chapainababgonj
05 Monohordi Monohordi Norshingdi
06 Sherpur Sherpur Bogra
07 Badolgachi Badolgachi Naogan
08 Durgapur Bagmara Rajshahi
09 Taherpur Bagmara Rajshahi
10 Bagha Bagha Rajshahi
11 Poba Poba Rajshahi
12 Arani Bagha Rajshahi
13 Chahndanish Chahndanish Chittagong
14 Anowara Anowara Chittagong
15 Chandina Chandina Comilla

24. Attachment of Branches
Serial no Joint Branches
01 Malaivangura→Muradnagar
02 Komor Ali Bazar→Abu Torab
03 Kazirhat→Ulamabazar
04 Kalir Bazar→Changerchar
05 Dutterhat→Uttarwapda
06 Rajarhat→Rajarhat(Credit)
07 Ashabazar→Thanarhat

25. Product Diversification
Diversification is a corporate strategy to enter into a new market or
industry which the business is not currently in.
Diversification may be two ways
1)Concentric/Defensive diversification: The addition of DC fan to the existing “SHS”program.
2)Horizontal/Offensive diversification: providing E-bike New customers.

26. Product Diversification Based on Solar PV
Pumping for irrigation.
Road side Lighting.
Household water pump.
RE based cold storage.
Solar charging station.
Large sized SHSs/Nano grid for high income generating people.
Lighting system of fishing boat.
Others:-Home Appliances

27. Home Appliances:
E-bike.
Solar Equipment(Panel,Battery,Charge controller,Load)
Refrigerator.
Colour TV(LED).
Smart Phone,Laptop,Desktop PC,Tablet PC.
Surface (Single and Three phase ) and Sumbersible Pump.
Voltage Regulator.
Various types of Bulb,Tube.
AC and DC fan.
Solar cooker,Coffemaker,Rice-cooker,Electric-cooker,
Pressure Cooker,kettly. Microwave Oven. Toaster.
Clothes iron.
Electrical accessories.

29. Product challenges
1.Misuse of Energy.
2.Poor respond after sales service.
3.Design for the usage for long term.
4.Lack of users awareness.
5.low qualitative accessories.
6.Management resources.
7.Demand for Updateable Home Appliances.

30. Recommendations
1. Improving R&D(Research and Development).
2.Taking heartily /necessary step to solve customers
voices/demands.
3. Awareness program for customers/staff.
4.Emphasizing business diversification with proper/
appropriate technology and effective financial model.
(Ex-Social+Commercial/Absolutely commercial)
5.Appropriate policy for sales and collection mechanism.
6. Minimizing expense/cost of fund.
7. Lobbying/ persuading the government development
partners and investors to come avoid risk.
8. Market regulation on solar equipment/Product by
strong Monitoring cell.

31. R&D(Research and Development) Basic Principles
IDF Promotes research and development on the basis of three basic
Principles
Client Oriented
Clients voices are the starting point of manufacturing. Through
active discussion and exchanges with clients, we will properly
identify client needs and challenges and promptly feed them back to
research and development. As a good partner for clients, we will offer
optimal solutions.
Selection and concentration
We will put focus on fields leading to future growth and
strategically distribute our management resources.
Innovation
We always address challenges of change and offer high value to
society.We will create unique and top products and and establishing
a superior position.