2. Problem
Statement
The career coordinator at a hotel
school needs to explore ways to equip
her students with adequate
knowledge, understanding, skills, and
wisdom, because she wants them to
step into the hotel industry with
greater confidence and self esteem.
6. Classroom
Training
Online
Learning
Benefits of
Blended Learning
Balanced development
of knowledge, skills
and behavior
More productive
analytics, and better
results, at same or
lower costs
Personalized
learning experience,
and better peer-to-
peer networking
Multi-platform
accessibility, and smarter
use of technology
Continuously
adaptable content,
and dynamic use of
media resources
9. Bouquets & Brickbats
+ Liked the concept of blended learning
+ Was open to the possibility of redesigning the
curriculum to make it more engaging, interactive,
and self-paced
+ Excited about leveraging technology
+ Found the concept of video-based performance
support system interesting
+ Agreed that self-paced learning would shift focus
to “learner-centric” content
What Worked
- Did not understand “social learning platform”
- Was not convinced about cost-effectiveness of
solution in the short term
- Had concerns about technological considerations
(LMS, portal, etc.)
- Asked whether learners would be keen to explore
new ways of learning
- Thought the solution was “too big”
Improvements
? How long would it take to implement the solution
? How will you assess whether the solution is
effective
? What about students who do not have access to
tablets or smart phones
? What is “Nano” learning
Questions
! Do a small-scale intervention with only a part of
the curriculum to begin with
! Conduct a survey among teachers and students to
assess barriers and biases
! Work out approximate budgets for small-scale,
mid-range and full-scale deployment
! Organize a series of trainings to sensitize teachers
about their changing role
Ideas
10. Prototype # 2
An interactive, immersive,
and multi-platform learning
product that applies “game
design” to hotel school
education .
12. Hotel Manager
A game-based virtual
simulation tool
based on the theme of
operating a hotel and
managing guests
Game
On!
13. Points: 4,500 | Level: 7
Hotel Manager
A wide range of gaming
elements and interactive
learning resources
Menu
Features
14. Maps
Points: 4,500 | Level: 7
Maps – Free-form
(exploratory) play mode, with
interactive maps that offer
assignments, challenges, video
learning nuggets, and tips and
tricks
Interactive
Maps
15. Maps
Points: 4,500 | Level: 7
Maps – An opportunity to
explore hotel features and
facilities without getting off
the couch.
Animated
Videos
17. Missions
Points: 4,500 | Level: 7
Missions – 0bjective-based
play mode, with interactive
challenges to test customer
orientation, problem handling,
time management and
communication skills
Level-Up
Missions
18. Problem Solver
Rewards – Multiple outcome
based feedback system, with the
option of leveling-up, and
gathering points and badges .
Rewards &
Incentives
19. Badges
Points: 4,500 | Level: 7
Badges – A wide variety of
badges and awards to drive
user behavior, and employ
game-based rules to trigger
rewards, including time-based
mechanics, activity missions,
and integrated game
mechanics.
Points &
Badges
20. Library
Points: 4,500 | Level: 7
Library – A wide variety of
learning resources that
provide additional information,
tips, guides, and further
reading related to various
game elements and missions.
Library of
Resources
22. + Loved the concept of “gamification”
+ Was excited about the possibilities of letting
students access information on their phones
+ Liked the concept of “fun + learning”
+ Found the “points and badges” system
interesting
+ Liked the prototype concept
What worked
- Wondered whether the effectiveness of
solution would be handset-dependent
- Asked if the game could be multiplayer
- Had concerns about student interpretation of
mission outcomes
- Asked how the point and badges system could
be converted into study credits
- What about students who don’t like “gaming”
Improvements
? How long would it take to implement the
solution
? How will you assess whether the solution is
effective
? Would the game be an app
? How will you capture feedback and queries that
are not “scripted”
? How will you convey that there is more than
one way to solve a problem
Questions
! Provide “gaming” and “learning” as separate
user-defined paths
! Include a game mechanism that allows players
to seek help from peers
! Create a functional, low-res version if possible
to test user acceptance
! Identify areas within the curriculum that
support a “gaming” approach
Ideas
The Proof of the Pudding…