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Infographic - Five steps to successful crisis managment for airlines, in the age of social media
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Presentation made at the 4th Workshop on Strategic Crisis Management (Paris, 28-29 May 2015). For more information, visit the meeting webpage: http://www.oecd.org/gov/risk/4th-workshop-strategic-crisis-management.htm.
4th Workshop on Strategic Crisis Management, Presentation, Panel 3 - anticipa...
4th Workshop on Strategic Crisis Management, Presentation, Panel 3 - anticipa...
OECD Governance
Aviation is full of stories. The SimpliFlying Live Show brings out the stories from the airline industry every single weekday. We do it for our love of aviation. See how you can be a part of the show.
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Can airlines hack their way to success? They're setting up Labs, running hackathons and investing in startups. What's the right way for technology innovation?
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Airlines, hackathons, Labs and VC funds - can it work?
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United Airlines dragged off a passenger from flight 3411. Amidst a social media storm, the airline's stock price dipped over a billion dollars before the CEO issued a proper apology. He promised to do something about it by April 30. What should United Airlines do now? And what can airlines do to prevent this crisis from happening in the future?
United Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communications
SimpliFlying
[Featured in The Business Times, 22 August 2016.]"Risk is only dangerous when you do not know what you are doing." An interview with Shashank Nigam, CEO, SimpliFlying, on his entrepreneurial journey.
Be bold in pursuing your passion
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Featured in Airline Business, July 2016: A Messenger-based platform backed by technology giants could rewrite the rules of passenger communication, says SimpliFlying chief executive Shashank Nigam
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Article: Chatbots challenge assumptions
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APEX Magazine, May 2015 - A article by APEX magazine on how airlines use language to build culture, attract customers and staff, and solidify their brands within a competitive industry. Also featuring Shashank Nigam, founder and CEO of SimpliFlying.
Article: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build Brands
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Being present on a social network is not the same as having a social media strategy for airlines today. Marco Serusi of SimpliFlying writes for Airline Business magazine.
The essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline Business
SimpliFlying
Recommandé
Presentation made at the 4th Workshop on Strategic Crisis Management (Paris, 28-29 May 2015). For more information, visit the meeting webpage: http://www.oecd.org/gov/risk/4th-workshop-strategic-crisis-management.htm.
4th Workshop on Strategic Crisis Management, Presentation, Panel 3 - anticipa...
4th Workshop on Strategic Crisis Management, Presentation, Panel 3 - anticipa...
OECD Governance
Aviation is full of stories. The SimpliFlying Live Show brings out the stories from the airline industry every single weekday. We do it for our love of aviation. See how you can be a part of the show.
The SimpliFlying Live Show - daily video show on aviation
The SimpliFlying Live Show - daily video show on aviation
SimpliFlying
Can airlines hack their way to success? They're setting up Labs, running hackathons and investing in startups. What's the right way for technology innovation?
Airlines, hackathons, Labs and VC funds - can it work?
Airlines, hackathons, Labs and VC funds - can it work?
SimpliFlying
United Airlines dragged off a passenger from flight 3411. Amidst a social media storm, the airline's stock price dipped over a billion dollars before the CEO issued a proper apology. He promised to do something about it by April 30. What should United Airlines do now? And what can airlines do to prevent this crisis from happening in the future?
United Airlines #flight3411 case study: 7 lessons in crisis communications
United Airlines #flight3411 case study: 7 lessons in crisis communications
SimpliFlying
[Featured in The Business Times, 22 August 2016.]"Risk is only dangerous when you do not know what you are doing." An interview with Shashank Nigam, CEO, SimpliFlying, on his entrepreneurial journey.
Be bold in pursuing your passion
Be bold in pursuing your passion
SimpliFlying
Featured in Airline Business, July 2016: A Messenger-based platform backed by technology giants could rewrite the rules of passenger communication, says SimpliFlying chief executive Shashank Nigam
Article: Chatbots challenge assumptions
Article: Chatbots challenge assumptions
SimpliFlying
APEX Magazine, May 2015 - A article by APEX magazine on how airlines use language to build culture, attract customers and staff, and solidify their brands within a competitive industry. Also featuring Shashank Nigam, founder and CEO of SimpliFlying.
Article: Airlines and The Use of Language to Build Brands
Article: Airlines and The Use of Language to Build Brands
SimpliFlying
Being present on a social network is not the same as having a social media strategy for airlines today. Marco Serusi of SimpliFlying writes for Airline Business magazine.
The essence of social media marketing for airlines - Airline Business
The essence of social media marketing for airlines - Airline Business
SimpliFlying
Passenger Terminal World, March 2015 Issue: Are airports missing a trick by relying too heavily on mass promotions and discounts, as opposed to more individually tailored marketing campaigns? Among the innovative examples from airports, “Helsinki Airport clearly understands that many passengers share concerns about having to replenish their fridges after coming back from a trip,” says Marco Serusi, senior consultant with SimpliFlying, a global airport consultancy. “With the grocery service, the airport seeks to make the travel experience easy and smooth, while developing itself as a shopping location that meets the various needs of passengers.”
SimpliFlying Featured: Target Audience: Are airports missing a trick?
SimpliFlying Featured: Target Audience: Are airports missing a trick?
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Airline Business, March 2015 Issue - Embracing mobile media can increase customer loyalty and, with deeper thinking, bring about a sustainable advantage, says Shashank Nigam, CEO of SimpliFlying
SimpliFlying Featured: 'Socially' Conscious Airlines
SimpliFlying Featured: 'Socially' Conscious Airlines
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2014 Air Transport IT Summit, The Highlights - Shashank Nigam, CEO, SimpliFlying on why social media is no longer an afterthought. It’s integral to the airline business in this age of connected and empowered travellers.
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SimpliFlying Featured: Air Transport IT Summit Highlights
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Who should win Most Creative Campaign by Airline at SimpliFlying Awards 2014? Vote at: http://poll.fm/4vliz
Most Creative Campaign by Airline - SimpliFlying Awards 2014
Most Creative Campaign by Airline - SimpliFlying Awards 2014
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Who should win Best in Driving Revenue Using Social Media at SimpliFlying Awards 2014? Vote at: http://poll.fm/4vlit
Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014
Best in Driving Revenue Using Social Media - SimpliFlying Awards 2014
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Who should win Best Use of Emerging Platform by Airline at SimpliFlying Awards 2014? Vote at: http://poll.fm/4vliv
Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014
Best Use of Emerging Platform by Airline - SimpliFlying Awards 2014
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Who should win Best in Customer Service Using Social Media at SimpliFlying Awards 2014? Vote at: http://poll.fm/4vliq
Best in Customer Service Using Social Media - SimpliFlying Awards 2014
Best in Customer Service Using Social Media - SimpliFlying Awards 2014
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Who should win Best Emerging Airline on Social Media at this year's SimpliFlying Awards 2014? Vote at: http://poll.fm/4vlin
Best Emerging Airline on Social Media - SimpliFlying Awards 2014
Best Emerging Airline on Social Media - SimpliFlying Awards 2014
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Who should win Best Airline on Social Media at this year's SimpliFlying Awards 2014? Vote at: http://poll.fm/4vjy3
Best Airline on Social Media - SimpliFlying Awards 2014
Best Airline on Social Media - SimpliFlying Awards 2014
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Airport World Magazine, Jun/ Jul 2014 - David McMullen, VP, SimpliFlying speaks with Ivan Tan, senior vice president for corporate and marketing communications, Changi Airport Group, on going beyond meeting travellers’ expectations on social media.
Airport Marketing Exchange: Changi’s Success With Connected Travellers
Airport Marketing Exchange: Changi’s Success With Connected Travellers
SimpliFlying
Pertaining to this ever-growing and evolving segment, what are various ways in which airports can create and deliver value to their passengers, while building closer, more personal relationships with them? To analyse this, David McMullen and Shubhodeep Pal will be delving into opportunities such as ‘crowdsourcing’, ‘crowdfunding’, end-to-end mobile experiences and next-generation airport retail over a series of upcoming articles in #AirportMarketingX.
Airport Marketing Exchange: Improving Passenger Experience
Airport Marketing Exchange: Improving Passenger Experience
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Airline Business, March 2014 - As social media becomes the channel of choice for rapid, mass communication, airlines must use it to the full to maintain control over their brands and contact their customers.
SimpliFlying Featured: Socially Acceptable
SimpliFlying Featured: Socially Acceptable
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Airline Business Magazine, Mar 2014 - Airlines are waking up to the potential of social media, not only as a customer service tool but also as a way to significantly boost revenue.
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Airport World Magazine, Feb/ Mar 2014 - David McMullen, vice president of airports at SimpliFlying talks to Gatwick Airport’s Jeremy Fletcher about the implications of Gatwick rebranding itself as ‘London’s airport of choice’, the process behind it and how integrated communication efforts are used in pursuit of these goals.
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingX
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Passenger Terminal World magazine, March 2014 - The battle for brand loyalty between airlines is fierce. The result is a generation of airport lounges that create a brand experience unlike anything that has come before. Shashank Nigam, CEO of consulting firm SimpliFlying, who has advised over 40 airlines and airports around the world, says the trend is not surprising given the power of a lounge to build engagement with customers. “A lounge that exudes the personality of the airline brand goes a long way in building the relationship between airline and passenger. An immersive experience in the lounge can set the tone for a differentiated experience in-flight and beyond,” he says.
SimpliFlying Featured: Stamp of approval
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As Ethiopian Airlines flight ET702 flew past its scheduled destination of Rome, aviation experts and novices alike were sharing information online at the speed of light. Once the aircraft had landed, it was discovered that it was a rogue co-pilot who had forced the plane to proceed to Geneva in order to seek asylum. No one was injured or harmed. Though, it’s what happened before the aircraft touched down that should be of concern to aviation executives globally. This deck offers insights and lessons.
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...
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Airport World Magazine, Dec/ Jan 2014 - SimpliFlying’s David McMullen and Shubhodeep Pal discuss the rise of airport investment in social media. To gain a deeper understanding of airport investments in social media, SimpliFlying surveyed nearly 50 of the best airports on social media, for its annual Airport Social Media Outlook 2013/ 2014.
SimpliFlying Featured: Scaling New Heights
SimpliFlying Featured: Scaling New Heights
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African Airlines Association (AFRAA), 2013 - The use of social media in the airline industry has become a rapidly increasing trend. This paper includes case studies from SimpliFlying to help outline the key business objectives for airlines on social media.
SimpliFlying Featured: The importance of social media in today’s airline busi...
SimpliFlying Featured: The importance of social media in today’s airline busi...
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Airline Business, September 2013 Issue - The crash of an Asiana Boeing 777 in San Francisco provides a number of lessons in social media crisis management for airline marketing departments
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Airport World Magazine, Aug/ Sep 2013 - Airport marketing is waking up to the immense opportunities in today’s age of ‘connected travellers’. These travellers, ever more hungry for new experiences, like to carry their living room with them as they travel – a smartphone, an iPad, a laptop. David McMullen and Shubhodeep Pal discuss marketing innovation in the age of the connected traveller.
SimpliFlying Featured: Thinking Differently in the age of Connected Traveller
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Geophysical Electrical Supply Company benefits from Jacob Badgett's talent for fostering customer relationships. During his early tenure, he played a key role in expanding the customer base, product line volume, and overall sales.
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www.seribangash.com An Article of Association is a legal document that contains the rules, regulations, and guidelines for the internal management and operation of a company. It is one of the two key documents along with the Memorandum of Association that forms the company's constitution, outlining its structure and objectives. While the Memorandum of Association defines the company's external objectives and powers, the Article of Association deals with its internal affairs. https://seribangash.com/public-private-company-difference/ Here's a detailed note on the Article of Association: Contents: The Article of Association typically includes provisions regarding the rights and duties of shareholders, the appointment and removal of directors, the conduct of board and general meetings, the distribution of dividends, the issuance and transfer of shares, borrowing powers of the company, and any other matters relating to the administration and management of the company. Flexibility: Unlike the Memorandum of Association, which is relatively fixed and requires formal procedures to amend, the Article of Association can be amended more easily by passing a special resolution in a general meeting of shareholders. This flexibility allows companies to adapt their internal rules according to changing circumstances and requirements. https://seribangash.com/public-private-company-difference/ Standard Provisions: While companies have the flexibility to customize their Articles to suit their specific needs, certain standard provisions are commonly included, such as: Shareholders' rights and obligations: Including voting rights, procedures for convening meetings, and methods for appointing proxies. Directors' powers and responsibilities: Specifying the powers of the board of directors, procedures for appointment, retirement, and removal of directors, and rules for board meetings. Dividend policies: Outlining the procedures for declaring and distributing dividends to shareholders. Transfer of shares: Stipulating the process for transferring shares, including any restrictions or pre-emption rights. Borrowing powers: Defining the limits and conditions under which the company can borrow money. https://seribangash.com/public-private-company-difference/ Winding up procedures: Describing the procedures for voluntary or involuntary winding up of the company. Legal Requirement: In most jurisdictions, companies are required to have Articles of Association as part of their incorporation documents. These Articles must comply with the laws and regulations of the jurisdiction in which the company is registered. Public Accessibility: While the Memorandum of Association is a public document that anyone can access, the Article of Association is often kept as an internal document and may not be available for public inspection. Binding Nature: The provisions contained in the Article of Association are binding on the company, its shareholders, directors, and other officers.
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