Adoption is at the center of everything. It's crucial for a successful deployment and use of Office 365 and its online services. Although adoption makes sense it's not easy to drive and manage adoption for Office 365. During this session Jasper Oosterveld (Office 365 MVP) takes you on an adoption journey to help you understand why adoption is important and how you can achieve the highest level of adoption.
The presentation covers the following topics:
* The Microsoft adoption framework
* Office 365 usage scenarios that can drive adoption
* Real world examples of driving adoption
* Out of the box tools to monitor adoption
The key take away points are:
*The reasons why Adoption is crucial for a successful launch and use of Office 365.
*Learn about Office 365 usage scenarios that can benefit your customers or your own business.
Receiving useful tips, tricks and resources to drive adoption within your own business or for your customers.
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Business
Strategy
Business
Strategy Business Strategy (Vision) includes
the areas where an enterprise
needs to evolve in order to meet
business objectives.
Use
Case
Use
Case
Use
Case
Business
Scenario
Business
Scenario
Business
Scenario
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Business
Scenario
Business
Scenario
Business
Scenario
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Usage Scenarios (use cases) detail
a process, or a combination of
processes, required to successfully
execute and deliver a business
scenario.
Business Scenarios are the
programs and projects actively
working to progress one or more
organizational strategic goals.
Formalized long term
goals, established in
“Set Business Vision”
Set Vision & Identify Business Scenarios
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Communicating & Meeting
Project Timelines
Coordinating with
Presenters
Working with External
Vendors
Sharing & Creating Files
with Team Members
Planning Better Events
Planning & Developing the
Campaign
Building & Submitting
Concepts
Promoting the Campaign
Soliciting Feedback
Introducing Innovative Culture
Taking Collaborative Notes
Tracking Action Items
Engaging Meeting
Participants
Conducting Effective Meetings
Business
Scenario
Set Vision & Identify Business Scenarios
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• An easier way to collaborate
• A better way to monitor version
control
• Access to the files and
documents from anywhere
• An easier way to share
information
What values are customers chasing
by engaging?
Core Technologies:
• OneDrive for Business (primarily)
• Office Online, Yammer, Delve,
OneDrive for Business: a personal online storage for employees (use across devices with ease and security)
Real-time Collaboration
Work simultaneously and edit documents, keep track of changes and work from virtually
anywhere and on any device.
Easily Track Changes
Use automatic version control to ensure collaborators are working with the right
document. Revert to a previous version at any time.
Work with Anyone
Securely share your files with others both inside and outside
your organization. Easily manage who can access or edit your
files.
Available Anytime, Across all Devices
Synchronize files with your devices so you
can access content offline. Offline edits will
automatically sync with OneDrive for
Business the next time you connect.
Store, sync, and share your files
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Strategic
Consulting
• A better way to engage with
others inside and outside the
organization
• More productive meetings
• An easy way to connect with
others, virtually and on the go
• Multiple ways to communicate in
order to gather information
quickly
What values are customers chasing
by engaging?
Core Technologies:
• Skype for business and Mobility
• Outlook, OneNote, Groups
Skype for business connects people everywhere
Multi-party Conferencing
Conduct online meetings, including audio, HD video,
and web conferencing
Connect with the Outside World
Invite up to 250 participants inside and outside of
your organization and easily set up meetings in
advance, or on the fly.
Communicate in the Right Way
Skype unifies voice and video calls, Skype
Meetings, presence, and instant messaging (IM) in
one easy-to-use client, making it simple to choose
and switch between different forms of
communication
Make Virtual Meetings More Effective
A full online meeting experience including IM,
voice, multiparty video, data collaboration and
sharing.
Run more effective meetings
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Strategic
Consulting
• Faster access to relevant
information to inform business
decisions
• A better way to make
connections with others across
the enterprise
• A way to minimize the time spent
on looking for information
instead of using information
What values are customers chasing
by engaging?
Information comes to you
Delves helps you quickly find new information tailored to your needs
Employees can find personalized content based on what you’re
working on and what is trending around you. Delve proactively
surfaces content based on the relationships between content,
people, and activities across Office 365.
Find what you need
Easily find documents you’ve seen before without
remembering the document title, who wrote it, or where it’s
stored.
Discover new connections
See how you and your colleagues connect with
documents and one another, who you work with,
and how your colleagues connect.
Core Technologies:
• Delve
• Office Graph
• Office 365
Discover what you need with Delve
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Adoption never stops Use the insights from
the evaluation
process to kick off
additional trainings
Add business and
usage scenarios for
more departments
Host additional
engagement events
Encourage users
and champions to
brainstorm new
ideas
51. Online Conference
June 17th and 18th 2015
http://office.com/roadmap
Focus on new and updated functionality*
Covers what’s coming in the near-term, and some
longer-term
Offers high-level details, including name,
description, status
Not a comprehensive view of all change
Office 365 Public Roadmap
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Resources
General
Office 365 Customer Success Center
Intranet Launch Videos
Office training and tutorials
Office 365 Success Center Build your Adoption Plan
Yammer
Yammer brings conversations to your OneDrive and SharePoint Online files
Yammer Share button
Automatic replacement of site feed to Yammer feed with SharePoint sites
How to Replace the Note Board Web Part with Yammer
How to Disable Uploading Documents in Yammer
Microsoft Enterprise Social
Yammer Widget Configuration
Office 365 sign-in for Yammer
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Resources
Delve
Are my documents safe in Office Delve?
7 ideas for using Delve boards
A milestone for Office Delve
Explore Office Delve
Office Delve for Office 365 admins
Review of Microsoft Office Delve for SharePoint Office 365
Query the office graph through REST
Introducing Delve and the Office Graph
Ignite video’s
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Notes de l'éditeur
Slide Intro: The vision statement will be the foundation for the project and on-going success/measurements
Key Talking Points:
One of the most important factors in driving adoption with a new technology is to first define a clear, concise and comprehensive vision. A well-defined vision enables employees of all levels to foresee the value the new tools will bring not only to the organization as a whole, but also to the individual roles within. This in turn helps secure buy-in and support across the business.
The first step to defining a vision is to understand what’s possible.
Slide intro: Defining business scenarios drives the vision to a more granular level
Key Talking Points:
Business Strategy (Vision) (in black) includes the areas where an enterprise needs to evolve in order to meet business objectives.
Business Scenarios (in orange) are the programs and projects actively working to progress one or more organizational strategic goals.
Usage Scenarios (use cases) (in green) detail a process, or a combination of processes, required to successfully execute and deliver a business scenario.
Slide Intro: IT departments are being transformed by cloud-based software
Key Talking Points:
IT is no longer the department in the basement with the white lab coats
It is our job as partners to help them transition their service offerings
We are not only using this methodology to deliver a good project but also helping to show IT good practices
Slide Intro: Defining the solution is a key part of the plan
Key Talking Points:
Keep it simple to avoid overwhelming people
Identify “low hanging fruit” to begin with (a friendly audience)
Get the right team for your pilot to get good feedback and a solid footing
Slide Intro: Users are key to defining the solution
Key Talking Points:
Use cases by function:
HR
Onboard new employees
Keep everyone informed
R&D, Production & Operations
Share your knowledge
Boost business processes
Sales & Marketing
Make customers & partners happy
Engage your audience online
Align your teams
Finance & Accounting
Crunch the numbers together
Legal
Help meet compliance needs
Information Technology
Provide the right support
Empower people and stay in control
Slide Intro: Awareness and communications inform users of upcoming roll-out, and share benefits for them to create anticipation
Key Talking Points:
Keep in mind that the more communications, events and training sessions that you organize, the more likely your colleagues will engage with Office 365 during your launch and afterward.
Examples are:
Teasing videos
Email templates and scenario spotlight
Print communications (posters and flyers)
Buzz days and SWAG
Slide Intro: Effective end-user training helps with adoption
Key Talking Points:
The “Why” should be the most important aspect of your training. If your end users are new to Office 365, your training should do more than simply introduce them to procedural “how-to” information for performing tasks. They need to know why the change is happening, what’s in it for them, and why they’re being asked to change.
A key part of your training plan is to demonstrate the benefits of the change. Understanding and addressing user concerns is key toward easing the transition and ensuring a successful deployment. Here are some tips:
Lead with benefits: explain what their specific work will look like with Office 365, and what types of efficiencies or benefits they can expect in comparison with any old tools or processes.
Use real work scenarios: use the tasks or business processes that are familiar to your audience as a way to draw them into feature-specific information.
Include your governance model: make sure to integrate information about the rules, processes, and best practices that your organization has put into place around Office 365.
Create a learning center: use an internal team site to store training resources such as getting started guides and tips & tricks.
Mobilize Champions: call upon your network of champions who are committed to developing Office 365 expertise to provide coaching and assistance across their teams.
-OneDrive for Business makes it easy to get to documents from anywhere and from any of your devices.
-You can easily share a file with everyone in your organization by placing it in the Shared with Everyone folder or just with specific individuals to collaborate on a particular project.
-If you’re signed-in to Office 365, you may even be able to share with partners outside of your organization, depending on what your company allows.
Slide Overview: With Lync, people can join or start a meeting in just one-click, whether across the hall or across the globe. HD video, screen sharing, and real-time note taking help meetings matter, producing actionable results and decisions for your team.
Key Talking Points:
Lync lets people connect from anywhere, on virtually any device. Set up meetings on the fly and join meetings from Outlook or the Lync mobile app. It’s never been simpler to stay in touch on the go.
Move work ahead faster with online meetings that feel like they’re in person. With Lync, your team can host or join meetings with HD video for small to large groups.
During meetings, Lync lets your team take notes together in real time and record all the details to keep everyone on the same page.
Slide Overview: Office Delve surfaces personalized content to you from across Office 365. Powered by the Office Graph, Delve shows you information based on what you're working on and what's trending around you.
Key Talking Points:
With Delve, Office 365 also helps users discover relevant information based on what you do and who you engage with.
Delve helps users discover the information that's likely to be most interesting to them right now - across Office 365.
The more users and their colleagues work together, by viewing, editing and sharing each other's documents, the more useful Delve will be.
Delve learns from how users and teams work, and tailors the information to each person. What an individual will see in their view in Delve is different from what their colleagues see in theirs.
The adoption journey doesn’t end after launch day nor after measuring your launch impact.
Driving adoption is a continuous cycle and you should constantly be looking for new ways that Enterprise Social can add business value to the customer’s organization, to keep up with the evolving users needs.