Personal Information
Entreprise/Lieu de travail
Canada Canada
Profession
President & Chief Experience Officer - VereQuest Inc.
Secteur d’activité
Consulting / Advisory
Site Web
www.verequest.com
À propos
When it comes to understanding customer behavior in this crazy, multi-channel, multi-touch environment, VereQuest has the inside track. Since launching VereQuest in 2002, the VQ team has listened to over 1 million customer interactions and leveraged that insight to understand what matters most to customers and improve the customer experience.
Mots-clés
customer experience
call center
customer service
call center best practices
call center qa
quality assurance
improve customer experience
training
empathy
emotions
managing customer emotions
customer loyalty
customer relationship management
customer
elearning
frustrated customers
upset customers
irate customers
outsourced qa
quality monitoring
contact center qa
net promoter
Tout plus
Présentations
(2)Infographies
(1)Personal Information
Entreprise/Lieu de travail
Canada Canada
Profession
President & Chief Experience Officer - VereQuest Inc.
Secteur d’activité
Consulting / Advisory
Site Web
www.verequest.com
À propos
When it comes to understanding customer behavior in this crazy, multi-channel, multi-touch environment, VereQuest has the inside track. Since launching VereQuest in 2002, the VQ team has listened to over 1 million customer interactions and leveraged that insight to understand what matters most to customers and improve the customer experience.
Mots-clés
customer experience
call center
customer service
call center best practices
call center qa
quality assurance
improve customer experience
training
empathy
emotions
managing customer emotions
customer loyalty
customer relationship management
customer
elearning
frustrated customers
upset customers
irate customers
outsourced qa
quality monitoring
contact center qa
net promoter
Tout plus