2. Contents
About Wings™ Corporate Travel
1
Mission and Values
3
Oil & Gas Industry Specialisation within Corporate Travel
4
Service Pillars
6
• The Wings24™ Emergency Contact Centre
7
• Strategic Geographical Locations
9
• Safety and Security
9
• Consolidated Service and Standardised Technology Platform
10
• Cost Efficiencies
11
Quality Management System (ISO 9001:2000)
13
Pioneering Innovation
14
Wings™ Corporate Travel’s Products and Services
15
For the Traveller…
16
For the Travel Manager…
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3. About Wings™ Corporate Travel
Wings™ Corporate Travel was founded in 1992 as a unparalleled customisation for our diverse client base. • Carbon offsetting, and
corporate travel management company (TMC) and has • Highly advanced travel reporting metrics for effective
In addition to being instantly reactive, we strive to be
since become recognised for providing a high level of travel management.
proactive in offering consultation in areas such as:
personalised and professional service for the Oil & Gas
As a progressive and proudly independent TMC, Wings™
• Cost reduction programmes,
industry, whilst aggressively leveraging technology to
Corporate Travel has the required flexibility and
• Incident management,
advance innovative and customised solutions.
experience to design a custom service configuration and
• Commuter security,
As our clients’ needs vary significantly, we are committed financial package that meets the precise needs of each
• Logistics management,
to remain flexible, adaptable and versatile in all our and every client, while providing best-in-class technology
• Supplier relations,
service offerings. By cultivating this spirit of pioneering solutions that work.
• Travel policy formulation and management,
innovation, we nimbly deliver creative solutions with • Consolidation of travel programmes,
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5. Mission and Values
Our Mission Our Values
Integrity Beyond Reproach
“Wings™ Corporate Travel is committed to becoming Uncompromising Quality
the benchmark in global travel management through Acting ethically, responsibly and honestly in all Relentlessly pursuing quality through continual self-
excellence, innovation, strategic partnerships and the our relationships. assessment and improvement.
“
recruitment and retention of exceptional people.
Pioneering Innovation Exceptional People
Pioneering our industry through continuous technological Valuing exceptional people as the source of our strength.
and operational innovation.
3
6. Oil & Gas Industry Specialisation within Corporate Travel
While our core business is the provision of travel services ensures service levels are not hampered by the
and solutions to corporate clients, our true focus and challenges inherent in servicing remote locations that
passion is rooted in the Oil & Gas industry. In fact, process large travel volumes. This Oil & Gas Logistics unit
Wings™ has been servicing many 'blue chip' Oil & Gas will ensure that service levels are delivered promptly,
corporations for over a decade. Still, we pride ourselves accurately and in accordance with our clients’ requirements.
on providing the highest quality service, whether the
While we have acquired the expertise and technology
client is a small independent entity or a large energy
through our years of experience, we continue to innovate
services provider or operator. In all cases, we understand
with the demanding and complex Oil & Gas industry in
that the Oil & Gas industry requires a team that is
mind. In fact, it is our intimate understanding of this niche
dedicated to providing high-touch service to make travel
market that drives us to continue customising our products
and travel management as easy as possible.
and services to meet the unique needs and challenges of
To streamline and ensure continuity in the travel the energy industry.
management process, Wings™ operates an independent
It is this passionate focus that has made us global leaders
business unit that is solely responsible for managing
in the Oil & Gas travel industry.
the logistics aspect of Oil & Gas related travel. This
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8. Service Pillars
Due to the specific nature of the Oil & Gas industry, service delivery to the Oil & Gas industry, ensuring • Safety and security,
Wings™ Corporate Travel works together with our clients measurable savings while being aggressively committed • Consolidated service and standardised technology
to ensure that all their requirements and expectations to safety and security. platform, and
are met. Wings™ offers a number of service pillars that • Cost efficiencies.
These service pillars include:
differentiate us from other travel management companies.
• The Wings24™ Emergency Contact Centre,
These pillars support the foundation of our unparalleled
• Strategic geographical locations,
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9. The Wings24™ Emergency Contact
Centre
• A contact centre that boasts the most advanced • Global emergency toll-free call numbers that can be
In line with our constant drive to provide unique and
computer telephony integration which is in line with accessed internationally covering a vast majority
customised solutions to our clients, we provide a global
best practices and global standards. Wings™ is, for of the destinations that are currently utilised by
after-hour support service 365 days a year – the
example, able to provide you with a detailed monthly our customers.
Wings24™ Emergency Contact Centre.
report, depicting the activity and nature of all calls
• A contact centre equipped with personnel that have
We understand that a reliable after-hour emergency
received, thus allowing you to influence traveller
the required Oil & Gas experience and competence
facility is a critical requirement to the Oil & Gas industry.
behaviour and better manage their travel.
to manage urgent after-hour emergency travel requests.
Some of the client benefits available through this
• A standardised global platform which ensures that, This is an important factor, as our clients’ travel needs
service include:
irrespective of when and where the reservation was are highly specialised and often require unique
• A contact centre facility that is not outsourced, but
made, our Wings24™ Emergency Contact Centre products, services and industry knowledge.
self-managed and operated by Wings™. Unlike
personnel are able to provide a seamless and
many of our competitors, we have opted to utilise
reliable service.
our own specialised staff that know and understand
our customers’ unique needs, our quality assurance
processes, and our fully integrated internal systems.
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11. Strategic Geographical Locations Safety and Security
Commuter Safety
Having operational coverage across three continents Data Security
places us in a strategic position to service the demanding Wings™ is aggressively committed to the safety of all We provide the assurance of operating with global
requirements of the Corporate and Oil & Gas industries. our travellers. Security is paramount in the travel industry best practices regarding data security. As such, we
Our strategically positioned operations go beyond and we share this strong commitment by supplying maintain an offsite database backup operation, ensuring
ownership in that they are managed entirely by Wings™ our clients with relevant destination data, WingsAlert™ that operational downtime is minimised and data loss
to ensure that our stringent quality requirements are met. (an information intelligence tool informing clients of is avoided.
These strategic locations, namely Africa, the United current events that may affect their travel), and incident
Kingdom and the United States of America (Dubai and management reporting to keep our valued clients up to
Kuwait launching in the third quarter of 2008) have date and aware of possible and concrete risks that may
enabled us to provide more effective airfare and inventory affect business travel. This ensures that clients have a
sourcing, as well as local representation that can assist better understanding of all travel requirements when
our travellers. travelling to and from their destination, thus effectively
managing all security issues that may arise.
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12. Consolidated Service and
Standardised Technology Platform
technology platform, as well as one centralised able to globally input and draw on information from this
Our central data hub provides a single standardised
database, globally. Furthermore, all our offices utilise central database allowing for complete, standardised
platform where all passenger information can be accessed
identical operating systems, i.e., Amadeus Vista global integration between the front and back office
by all our locations, globally. Therefore, regardless of
GDS (Global Distribution System), goTravel™ (our operations. In fact, we have been advised by one of
where the data is created, captured or updated, this single
proprietary front office application), AGM (our back our key global suppliers that we are the first company
platform ensures that no data is duplicated or omitted.
office application) and standardised processes (ISO globally to successfully integrate both the front (including
Further, all travel transaction data is imported and stored
9001:2000). our GDS) and back office applications with a single
in one database, allowing for consolidated management
centralised database.
information reports in a consistent format regardless of
As a result of the above uniformity in operating systems
where the transaction was generated.
throughout the company, and the fact that all our
operations work from one central database, we are
We are unique in the sense that we operate from one
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13. Cost Efficiencies
Though our world-class technology and automation is the market has equipped us with the required knowledge and only drive your costs down, but will also improve your
primary driver in creating cost efficiencies, there are two specialised products to best meet and exceed the needs of logistics management:
additional differentials which will act as a catalyst in our clients, around the globe, promptly and efficiently. • Highly discounted,
reducing your total cost of ownership: To that, Wings™ has over the past decade negotiated • No restrictions,
highly cost-effective global Oil & Gas fares, some of which • No penalties,
Low Overhead
are exclusive to Wings™, with all the major carriers. • Non-directional,
We have centralised the majority of our global corporate
Furthermore, we have the ability and flexibility to • Single sector based,
services and transaction processing at our South African
seamlessly access Oil & Gas fares on three continents thus • Guaranteed fares, and
home office to take advantage of a low cost environment
ensuring that we are not forced to purchase such fares • Customised value-adds.
as well as the principles of economies of scale. Thus, we
from third party consolidators, which would inevitability
are able to achieve our objective of ensuring that the
increase our clients’ costs, and in all probability
overall service configuration we deliver is provided at
compromise overall service levels.
the lowest possible cost to our clients.
These negotiated fares are unique to your industry and
Unique Oil & Gas Fares with Global Reach
have some of the following distinct benefits that will not
Our extensive experience in servicing the Oil & Gas
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15. Quality Management System (ISO 9001:2000)
Aggressively maintaining and constantly improving our maintenance of our Quality Management System (QMS), provide our clients with the required tools to tangibly
quality levels, through high-level automation, is the primary which is both governed and monitored by the International and effectively determine service delivery levels as well
pillar in our business. This passion is evident in the fact Organisation for Standardisation (ISO) in Geneva. as contract performance. Additionally, it provides us
that our quality levels, from research conducted as well with the required tools to implement corrective, as well
Our QMS boasts world-class technology and is fully
as client surveys, noticeably exceed industry averages. as preventative measures; a factor critical in constant
automated, thus allowing us, for example, to provide our
The ownership of this function resides with our Quality improvement.
clients with interactive quality related reports, in the form
Assurance (QA) Department who is responsible, amongst
of an Incident Free Index™ (IFI™). These unique reports
other key functions, for the implementation and
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16. Pioneering Innovation
Lead by the guiding principle of advancing cutting-edge efficient and effective methods of managing your business These products enable faster, easier and more efficient
technological solutions for business travel requirements, travel needs. travel procurement.
Wings™ Corporate Travel’s Product and Services
In partnership with our global service providers, our With our corporate commitment to continually research
Department is dedicated to developing software products
in-house products are specifically designed to assist and develop new products and services, you can be
and services tailor-made to provide you with more
you with all your travel management requirements. assured of industry-leading solutions.
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17. Wings™ Corporate Travel’s Products and Services
Wings™ offers customised solutions for all our clients and As such, Wings™ offers a wide range of products and Travel Management Solutions™, or simply TMS™, as we
thus works very closely with them to identify and execute services that provide maximum results to travel managers, prefer it to be known, is the product development division
customised solutions that best fit their needs, challenges senior executives, procurement professionals and of our Products and Services Department. TMS™ has
and objectives. Oil & Gas commuters alike. been established to provide products that will assist our
clients to 'go' further, and will ensure they 'go' faster,
simpler and more efficiently.
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18. For the Traveller…
Self-manage your travel preferences and personal data. Be informed - anywhere, anytime, while you are on Increase the probability of securing your preferred flight.
With goProfile™ you are empowered to securely log Utilising world-class pioneering technology, goNow™
the 'go'. Through a highly advanced mobile technology
your personal data (and make amendments) online. This platform, goText™ communicates important and relevant manages the entire waitlist clearance process without
highly intelligent, user-friendly and automated platform information instantly to your mobile device. This any human intervention, by consistently scanning airline
dramatically increases quality control as well as efficiency innovative product integrates with a number of internal and reservation systems around the clock and, where possible,
by integrating directly with our front, mid and back office external software applications to increase service delivery securing waitlisted sector(s). This is just one more way we
applications. and ultimately make your trip more efficient and safe. are using technology to do things simpler, better and faster.
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19. For the Travel Manager…
Take full control of your global travel spend while goData™ Advanced and the team of developers Your refund management process has never been easier.
concurrently managing your supplier contracts for full With goTrack™ your unused eticket coupons are
supporting this product, will develop a solution to
optimisation. goData™ provides you with a highly accommodate your unique needs. automatically tracked utilising highly advanced data
sophisticated suite of online dashboard reporting tools mining applications. This automated tool, coupled with
Enhance your traveller security and incident management
which, whilst utilising world-class technology, have been its reporting capabilities, ensures that your travel
process. goLocate™ provides you with a highly
designed to display the data in a simple and highly management process is maximised, ultimately having a
advanced online traveller tracking system to maximise
user-friendly format. direct and positive impact to your travel costs.
safety and security during emergency situations. This
Additionally, one other distinct advantage is that, advanced incident management tool collates all data from Automate your financial and administration process to
irrespective of which Wings™ operation processed your maximise efficiency. goReconcile™ is a highly advanced
all global Wings™ locations to provide you with precise
transaction, the data is consolidated through our data on demand. software application that integrates with third party
centralised technology platform ensuring the data is systems and data, such as your credit card or back
Environmental responsibility is crucial in a world where
holistic and accurate. office system. This provides automation in areas that
the effects of carbon emissions are becoming more and
are traditionally characterised by manual and labour
more relevant. Through goCO² ™, Wings™ provides
Amongst some of our more innovative reporting tools,
intensive processes.
goData™ has recently launched the Cost Per Mile an innovative yet simple method of reporting on
Index™ (CPMI™), which we believe is one of the world’s your company’s carbon footprint. Through our global
most comprehensive and meaningful tools to measure how partnerships we offer a number of options to offset this
effectively you are managing your travel spend. For clients footprint by providing financial support, on your behalf,
that require more complex customised reporting tools, to projects aimed at sustainable 'green' development.
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