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1 10 STEP Marketing Plan for CEBU PACIFIC AIR Sheilanor C. Turingan June 2011 http://sheilanorturingan.blogspot.com
This 10 Step Marketing Plan is part of the mandatory requirements of  Prof. Remigio Joseph De Ungria’s AGSB marketing management class. The data included in this report are based on publicly available data such as those on internet websites, news, package declarations, public reports. When appropriate, data are “masked” so as not to create unexpected conflicts. The reports are posted and linked on slideshare, blogs and facebook so that there is easier sharing among students from different marketing classes. Disclaimer http://sheilanorturingan.blogspot.com
Steps 1 to 5Cebu Pacific targets budget travelers Cebu Pacific’s travel base is the price-conscious young travelers. PTM wants more travel which may mean less comfort. Direct competitors are Airphil, ZestAir, SEAir and PAL. Opportunity of bringing air travel closer to more Filipinos. Market size for domestic passengers is 16M. http://sheilanorturingan.blogspot.com
Discount Carriers is the Name of the Game Cebu Pacific offers year-round Low Fares, has more domestic destinations. Promo fares are the lowest, yet regular fares are more expensive. Cebu Pacific has captured worldwide audience through its website.  Booking at your fingertips! Cebu Pacific dominated the market through its Low Cost Strategy. http://sheilanorturingan.blogspot.com
1. Cebu Pacific’s travel base is the Price-Conscious Young Travelers 21-35, Male of Female, Class AB and C1 (Upper Middle Class), Single or Married Young/ starting professionals, Junior executives who want to travel for leisure and are price-conscious They usually travel on long weekends and holidays and who prefers less comfort and more travel. http://sheilanorturingan.blogspot.com
PTM wants more travel which may mean less comfort Ability to Travel is a  “status” symbol Satisfies the need to belong Traveling with family, friends and colleagues Reference: Maslow’s Hierarcy of Needs  Marketing Management, 11th ed, Philip Kotler 6 http://sheilanorturingan.blogspot.com
2. PTM wants low fares!!! Traveling with family, friends and colleagues satisfies the need to belong 	Traveling has become a status symbol, satisfying the esteem needs Price-conscious travelers choose Cebu Pacific over any other airline because of its promotional seat sale for most of its international and domestic routes. They demand value for their money, yet chooses thrift over luxury. http://sheilanorturingan.blogspot.com
3a. Direct and Indirect Competitors Direct: AirPhil, Zest Air, PAL, SEA Air Indirect: WG&A Philippines, Negros Navigation, Sulpicio Lines, Inc., MBRS Lines, Viva Shipping Lines, Bus Lines Variables: Price, Purpose, Flight Frequency, Routes, Accessibility http://sheilanorturingan.blogspot.com
3b. Cebu Pacific dominates the Low Cost Carrier Industry as of 2011 http://sheilanorturingan.blogspot.com
as of 2011 3c. Cebu Pacific’s Competitive Positioning Low cost, Great Value! http://sheilanorturingan.blogspot.com
4. Cebu Pacific’s Low Fare, Great Value Strategy Cebu Pacific changed the landscape of the domestic airline industry through its LOW FARE, GREAT VALUE  STRATEGY Because of competition, other airlines such as AirPhil, Zest Air and SEA Air were forced to cut fares and offer promos. Traditional Positioning was based on luxury, reliability. http://sheilanorturingan.blogspot.com
4. Cebu Pacific’s vision: It’s time everyone flies!! Cebu Pacific  pioneered in creative pricing strategies, as it manages to offer the lowest fare Cebu Pacific has fulfilled its vision of effectively bringing air travel closer to more Filipinos Cebu Pacific continue to dominate the industry as it increases flight frequency and invest in modern and efficient aircraft.  http://sheilanorturingan.blogspot.com
5a. Market Size for Domestic Passengers is 16M   data source: http://www.centreforaviation.com http://sheilanorturingan.blogspot.com
5b. Cebu Pacific’s Market share is 48.2%  data source: http://www.centreforaviation.com http://sheilanorturingan.blogspot.com
5b. Cebu Pacific’s international    	traffic growth is 39.7%  Cebu Pacific international air traffic growth http://sheilanorturingan.blogspot.com
5c. Consumer data indicatesmarket size of  P91.504B  Average travel per consumer = 3 			Leisure –  2x  a year 			Business – 1x a year  Yearly Airfare cost – 3 * P5,719         * based on average price comparison Total Industry 16M * 5,719 = P91.504B http://sheilanorturingan.blogspot.com
5c. Average all-in domestic fare is P5,719.00 Average fare:  5,719.00 http://sheilanorturingan.blogspot.com
5. Competitor’s Domestic Market Share is 47.399B Competitor data= 47.399B Company data = 44.105B Customer Usage data = 91.504B http://sheilanorturingan.blogspot.com
6a. Cebu Pacific’s routes 260 flights daily 16 International Destinations 33 Domestic Destinations http://sheilanorturingan.blogspot.com
6a. Cebu Pacific has more domestic routes 33 18 11 24 http://sheilanorturingan.blogspot.com
6a. Cebu Pacific’s websitehttp://www.cebupacificair.com http://sheilanorturingan.blogspot.com
6a. Competitors’ Website http://www.zestair.com.ph/ http://sheilanorturingan.blogspot.com
6a. Competitors’ Website http://www.airphils.com/ http://sheilanorturingan.blogspot.com
6a. Competitors’ Website http://www.flyseair.com/ http://sheilanorturingan.blogspot.com
6b. Cebu Pacific’s Newest Offering : Non-stop LiteFare ,[object Object]
 Earlier booking gets the lower fares
 Options for prepaid baggage at the  time of booking (15,20,25,30 kg) http://sheilanorturingan.blogspot.com
6b. Cebu Pacific’s Promotional Seat Sale http://sheilanorturingan.blogspot.com
6b. Cebu Pacific’s Tour Packages http://sheilanorturingan.blogspot.com
6b. Cebu Pacific’s On-Time Performance Global Standard  77% Internal Standard 85% http://sheilanorturingan.blogspot.com
7. Price ,[object Object]
Price endings of “8” or “9” – 488, 588, 888, 1099, 1499
Options for add-ons – insurance, prepaid baggage, seat selection
Earlier booking (6 months to 1yr) means lower fareshttp://sheilanorturingan.blogspot.com
7. Cebu Pacific’s Airfare is one of the most expensive!  http://sheilanorturingan.blogspot.com
7. Cebu Pacific’s PricingStrategy ,[object Object]
Low fares only during promos/odd days/forward booking (6mos-1yr)
Promotional  sale almost every month with limited seats and limited time.
No-frills fares, other services provided as an option – food, blanket
Expensive regular fares to counter promo fares.http://sheilanorturingan.blogspot.com
8a. Which of these modes does your product use?** Pls. rank most used, 1-highest use 1 3 2 4 5 http://sheilanorturingan.blogspot.com
8a. Cebu Pacific’s effectivepromotional strategies ,[object Object]
Announcement on leading newspapers
Social networking sites: Facebook, Twitter, Youtube
Enewsletter for Seat sale alerts
Press releases
Word of mouth from passengershttp://sheilanorturingan.blogspot.com
8a. Cebu Pacific’sPromo Announcements http://sheilanorturingan.blogspot.com
8a. Cebu Pacific has captured worldwide audience through its website http://sheilanorturingan.blogspot.com
8a. Cebu Pacific’s Facebook Page Cebu Pacific Air Company 241,848 people like this http://sheilanorturingan.blogspot.com
8b. Follow Cebu Pacific on Twitter! http://sheilanorturingan.blogspot.com
8b. Cebu Pacific generates 10M views on  YouTube Dancing Female flight attendants http://youtu.be/Lqh8e2KYIrU http://www.youtube.com/watch?v=Lqh8e2KYIrU http://sheilanorturingan.blogspot.com
8b. Cebu Pacific’s Press Releases: The airline with flying colors WWF Award Changi Award: ISO 9001:2008  Certificate: Marketing Communication Effectiveness Awards 2007 http://sheilanorturingan.blogspot.com

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10 Step Marketing Plan for Cebu Pacific Air

  • 1. 1 10 STEP Marketing Plan for CEBU PACIFIC AIR Sheilanor C. Turingan June 2011 http://sheilanorturingan.blogspot.com
  • 2. This 10 Step Marketing Plan is part of the mandatory requirements of Prof. Remigio Joseph De Ungria’s AGSB marketing management class. The data included in this report are based on publicly available data such as those on internet websites, news, package declarations, public reports. When appropriate, data are “masked” so as not to create unexpected conflicts. The reports are posted and linked on slideshare, blogs and facebook so that there is easier sharing among students from different marketing classes. Disclaimer http://sheilanorturingan.blogspot.com
  • 3. Steps 1 to 5Cebu Pacific targets budget travelers Cebu Pacific’s travel base is the price-conscious young travelers. PTM wants more travel which may mean less comfort. Direct competitors are Airphil, ZestAir, SEAir and PAL. Opportunity of bringing air travel closer to more Filipinos. Market size for domestic passengers is 16M. http://sheilanorturingan.blogspot.com
  • 4. Discount Carriers is the Name of the Game Cebu Pacific offers year-round Low Fares, has more domestic destinations. Promo fares are the lowest, yet regular fares are more expensive. Cebu Pacific has captured worldwide audience through its website. Booking at your fingertips! Cebu Pacific dominated the market through its Low Cost Strategy. http://sheilanorturingan.blogspot.com
  • 5. 1. Cebu Pacific’s travel base is the Price-Conscious Young Travelers 21-35, Male of Female, Class AB and C1 (Upper Middle Class), Single or Married Young/ starting professionals, Junior executives who want to travel for leisure and are price-conscious They usually travel on long weekends and holidays and who prefers less comfort and more travel. http://sheilanorturingan.blogspot.com
  • 6. PTM wants more travel which may mean less comfort Ability to Travel is a “status” symbol Satisfies the need to belong Traveling with family, friends and colleagues Reference: Maslow’s Hierarcy of Needs Marketing Management, 11th ed, Philip Kotler 6 http://sheilanorturingan.blogspot.com
  • 7. 2. PTM wants low fares!!! Traveling with family, friends and colleagues satisfies the need to belong Traveling has become a status symbol, satisfying the esteem needs Price-conscious travelers choose Cebu Pacific over any other airline because of its promotional seat sale for most of its international and domestic routes. They demand value for their money, yet chooses thrift over luxury. http://sheilanorturingan.blogspot.com
  • 8. 3a. Direct and Indirect Competitors Direct: AirPhil, Zest Air, PAL, SEA Air Indirect: WG&A Philippines, Negros Navigation, Sulpicio Lines, Inc., MBRS Lines, Viva Shipping Lines, Bus Lines Variables: Price, Purpose, Flight Frequency, Routes, Accessibility http://sheilanorturingan.blogspot.com
  • 9. 3b. Cebu Pacific dominates the Low Cost Carrier Industry as of 2011 http://sheilanorturingan.blogspot.com
  • 10. as of 2011 3c. Cebu Pacific’s Competitive Positioning Low cost, Great Value! http://sheilanorturingan.blogspot.com
  • 11. 4. Cebu Pacific’s Low Fare, Great Value Strategy Cebu Pacific changed the landscape of the domestic airline industry through its LOW FARE, GREAT VALUE STRATEGY Because of competition, other airlines such as AirPhil, Zest Air and SEA Air were forced to cut fares and offer promos. Traditional Positioning was based on luxury, reliability. http://sheilanorturingan.blogspot.com
  • 12. 4. Cebu Pacific’s vision: It’s time everyone flies!! Cebu Pacific pioneered in creative pricing strategies, as it manages to offer the lowest fare Cebu Pacific has fulfilled its vision of effectively bringing air travel closer to more Filipinos Cebu Pacific continue to dominate the industry as it increases flight frequency and invest in modern and efficient aircraft. http://sheilanorturingan.blogspot.com
  • 13. 5a. Market Size for Domestic Passengers is 16M data source: http://www.centreforaviation.com http://sheilanorturingan.blogspot.com
  • 14. 5b. Cebu Pacific’s Market share is 48.2% data source: http://www.centreforaviation.com http://sheilanorturingan.blogspot.com
  • 15. 5b. Cebu Pacific’s international traffic growth is 39.7% Cebu Pacific international air traffic growth http://sheilanorturingan.blogspot.com
  • 16. 5c. Consumer data indicatesmarket size of P91.504B Average travel per consumer = 3 Leisure – 2x a year Business – 1x a year Yearly Airfare cost – 3 * P5,719 * based on average price comparison Total Industry 16M * 5,719 = P91.504B http://sheilanorturingan.blogspot.com
  • 17. 5c. Average all-in domestic fare is P5,719.00 Average fare: 5,719.00 http://sheilanorturingan.blogspot.com
  • 18. 5. Competitor’s Domestic Market Share is 47.399B Competitor data= 47.399B Company data = 44.105B Customer Usage data = 91.504B http://sheilanorturingan.blogspot.com
  • 19. 6a. Cebu Pacific’s routes 260 flights daily 16 International Destinations 33 Domestic Destinations http://sheilanorturingan.blogspot.com
  • 20. 6a. Cebu Pacific has more domestic routes 33 18 11 24 http://sheilanorturingan.blogspot.com
  • 21. 6a. Cebu Pacific’s websitehttp://www.cebupacificair.com http://sheilanorturingan.blogspot.com
  • 22. 6a. Competitors’ Website http://www.zestair.com.ph/ http://sheilanorturingan.blogspot.com
  • 23. 6a. Competitors’ Website http://www.airphils.com/ http://sheilanorturingan.blogspot.com
  • 24. 6a. Competitors’ Website http://www.flyseair.com/ http://sheilanorturingan.blogspot.com
  • 25.
  • 26. Earlier booking gets the lower fares
  • 27. Options for prepaid baggage at the time of booking (15,20,25,30 kg) http://sheilanorturingan.blogspot.com
  • 28. 6b. Cebu Pacific’s Promotional Seat Sale http://sheilanorturingan.blogspot.com
  • 29. 6b. Cebu Pacific’s Tour Packages http://sheilanorturingan.blogspot.com
  • 30. 6b. Cebu Pacific’s On-Time Performance Global Standard 77% Internal Standard 85% http://sheilanorturingan.blogspot.com
  • 31.
  • 32. Price endings of “8” or “9” – 488, 588, 888, 1099, 1499
  • 33. Options for add-ons – insurance, prepaid baggage, seat selection
  • 34. Earlier booking (6 months to 1yr) means lower fareshttp://sheilanorturingan.blogspot.com
  • 35. 7. Cebu Pacific’s Airfare is one of the most expensive! http://sheilanorturingan.blogspot.com
  • 36.
  • 37. Low fares only during promos/odd days/forward booking (6mos-1yr)
  • 38. Promotional sale almost every month with limited seats and limited time.
  • 39. No-frills fares, other services provided as an option – food, blanket
  • 40. Expensive regular fares to counter promo fares.http://sheilanorturingan.blogspot.com
  • 41. 8a. Which of these modes does your product use?** Pls. rank most used, 1-highest use 1 3 2 4 5 http://sheilanorturingan.blogspot.com
  • 42.
  • 44. Social networking sites: Facebook, Twitter, Youtube
  • 45. Enewsletter for Seat sale alerts
  • 47. Word of mouth from passengershttp://sheilanorturingan.blogspot.com
  • 48. 8a. Cebu Pacific’sPromo Announcements http://sheilanorturingan.blogspot.com
  • 49. 8a. Cebu Pacific has captured worldwide audience through its website http://sheilanorturingan.blogspot.com
  • 50. 8a. Cebu Pacific’s Facebook Page Cebu Pacific Air Company 241,848 people like this http://sheilanorturingan.blogspot.com
  • 51. 8b. Follow Cebu Pacific on Twitter! http://sheilanorturingan.blogspot.com
  • 52. 8b. Cebu Pacific generates 10M views on YouTube Dancing Female flight attendants http://youtu.be/Lqh8e2KYIrU http://www.youtube.com/watch?v=Lqh8e2KYIrU http://sheilanorturingan.blogspot.com
  • 53. 8b. Cebu Pacific’s Press Releases: The airline with flying colors WWF Award Changi Award: ISO 9001:2008 Certificate: Marketing Communication Effectiveness Awards 2007 http://sheilanorturingan.blogspot.com
  • 54. 8b. Cebu Pacific’s Online Press Releases CEB breaks 1M passenger record in one month CEB flies 2.8 million passengers in Q1, posts 12% increase CEB pilot best in the country; wins Airline Pilot of the Year award CEB website most popular travel site in the Philippines http://sheilanorturingan.blogspot.com
  • 55. 8d. Competitor’s PromoAir Philippines http://sheilanorturingan.blogspot.com
  • 56. 8d. Competitor’s PromoZest Air http://sheilanorturingan.blogspot.com
  • 57. 8d. Competitor’s PromoPAL http://sheilanorturingan.blogspot.com
  • 58. 8d. Competitor’s PromoSEAir http://sheilanorturingan.blogspot.com
  • 59.
  • 60. Trademark low fares are being anticipated by budget travelers.
  • 61. The only airline who can provide the lowest fares and can fly the most passengers to the most destinations most frequently.http://sheilanorturingan.blogspot.com
  • 62.
  • 63. Call center for Manila and Cebu offices
  • 66. CEB Biz for Corporate & Government Sales
  • 67. 3rd party Sales Outletshttp://sheilanorturingan.blogspot.com
  • 68. 10. Cebu Pacific’s winning strategy: LOW COST PRODUCER Low Cost Producer Supply and Distribution Leverage Differentiation Niche http://sheilanorturingan.blogspot.com
  • 69. 10. Cebu Pacific’s winning strategy: LOW COST SERVICE Low Cost Producer through efficient operations: - youngest fleet, average of 2.5 yrs – less maintenance - E-ticketing – paperless ticketing - expanding network – increased flight frequency, more routes, more destinations - less comfort, more travel as more travelers choose thrift over luxury http://sheilanorturingan.blogspot.com
  • 71. Steps 1 to 5Cebu Pacific targets the budget travelers Cebu Pacific’s travel base is the price-conscious young travelers. PTM wants more travel which may mean less comfort. Direct competitors are Airphil, ZestAir, SEAir and PAL. Opportunity of bringing air travel closer to more Filipinos. Market size for domestic passengers is 16M. http://sheilanorturingan.blogspot.com
  • 72. Discount Carrier is the Name of the Game Cebu Pacific offers year-round Low Fares, has more domestic destinations. Promo fares are the lowest, yet regular fares are more expensive. Cebu Pacific has captured worldwide audience through its website. Booking at your fingertips! Cebu Pacific dominated the market through its Low Cost Strategy. http://sheilanorturingan.blogspot.com
  • 73. 10 STEP Marketing Plan for CEBU PACIFIC AIRReferences http://www.philippines-travel-guide.com/ferry-list-philippines.html http://www.slideshare.net/lenilynne/go-lenilynne-v53-10-step-marketing-6946834?from=ss_embed http://loqal.ph/business-and-finance/2010/02/09/budget-carriers-boost-rp-airline-industry-growth/ http://www.bworldonline.com/Research/populareconomics.php?id=0188 http://www.mb.com.ph/articles/297732/cebu-pacific-air-targets-fly-12-million-passengers-2011 http://www.mb.com.ph/articles/261113/cebu-pacific-now-rp-s-largest-airline-terms-passenger-flown-q1 Domestic Airline Research by Canda, Flores-Gaspar,Guevarra, Turingan Zhou Xue “Vicky www.cebupacificair.com/ http://sheilanorturingan.blogspot.com
  • 74. 53 10 STEP Marketing Plan for CEBU PACIFIC AIR Sheilanor C. Turingan June 2011 http://sheilanorturingan.blogspot.com