1. Chapter 3
Nelson & Quick
Personality, Perception,
and Attribution
Copyright ©2005 by South-Western, a division of Thomson Learning. All rights reserved.

2. Variables Influencing
Individual Behavior
P
The Person
• Skills & abilities E
The Environment
• Personality • Organization
• Perceptions • Work group
• Attitudes • Job
•Values • Personal life
• Ethics
B
Behavior
B = f(P,E)

3. Propositions of
Interactional Psychology
 Behavior—function of a continuous, multi-directional
interaction between person and situation
 Person—active in process
 Changed by situations
 Changes situations
 People vary in many characteristics
 Two situational interpretations
 The objective situation
 Person’s subjective view of the situation

4. Definition of Personality
Personality - A relatively stable set of
characteristics that influences an individual’s
behavior

5. Personality Theories
Trait Theory - understand individuals by breaking
down behavior patterns into observable traits
Psychodynamic Theory - emphasizes the
unconscious determinants of behavior
Humanistic Theory - emphasizes individual growth
and improvement
Integrative Approach - describes personality as a
composite of an individual’s psychological
processes

6. Big Five Personality Traits
Extraversion Gregarious, assertive,
sociable
Agreeableness Cooperative, warm,
agreeable
Conscientiousness Hardworking, organized,
dependable
Emotional stability Calm, self-confidant, cool
Openness to Creative, curious,
experience cultured
Sources: P. T. Costa and R. R. McCrae, The NEO-PI Personality Inventory (Odessa, Fla.: Psychological Assessment Resources, 1992); J. F. Salgado, “The
Five Factor Model of Personality and Job Performance in the European Community,” Journal of Applied Psychology 82 (1997): 30-43.

7. Personality Characteristics
in Organizations
Locus of Control
Internal External
I control what People and
happens to me! circumstances
control my fate!

8. Personality Characteristics
in Organizations
Self-Efficacy - beliefs and expectations about one’s ability to
accomplish a specific task effectively
Sources of self-efficacy
 Prior experiences and prior success
 Behavior models (observing success)
 Persuasion
 Assessment of current physical & emotional
capabilities

9. Personality Characteristics
in Organizations
Self-Esteem
Feelings of Self Worth
Success tends Failure tends
to increase to decrease
self-esteem self-esteem

10. Personality Characteristics
in Organizations
Self-Monitoring
Behavior based on cues from people & situations
 High self-monitors  Low self-monitors
 flexible: adjust behavior  act from internal states
according to the rather than from
situation and the situational cues
behavior of others  show consistency
 can appear  less likely to respond to
unpredictable & work group norms or
inconsistent supervisory feedback

11. Who Is Most Likely to . . .
Low-self High-self
monitors monitors
Get promoted
Accomplish tasks, meet other’s
expectations, seek out central positions 
in social networks
Change employers
Self-promote 
Make a job-related
geographic move
Demonstrate higher levels of managerial 
self-awareness; base behavior on other’s
cues and the situation

12. Personality Characteristics
in Organizations
Positive Affect - an individual’s tendency to
accentuate the positive aspects of oneself, other
people, and the world in general
Negative Affect - an individual’s tendency to
accentuate the negative aspects of oneself, other
people, and the world in general

13. Personality Characteristics
in Organizations
A strong
situation can
overwhelm the effects
of individual personalities
by providing strong cues
for appropriate
behavior

14. Personality Characteristics
in Organizations
Strong
personalities
will dominate
in a weak
situation

15. How is Personality Measured?
Projective Test - elicits an individual’s response to
abstract stimuli
Behavioral Measures - personality assessments that
involve observing an individual’s behavior in a
controlled situation
Self-Report Questionnaire - assessment involving an
individual’s responses to questions
Myers-Briggs Type Indicator (MBTI) - instrument
measuring Jung’s theory of individual differences.

16. Myers-Briggs Type Indicator
 Based on Carl Jung’s work
 People are fundamentally different
 People are fundamentally alike
 People have preference combinations for
extraversion/introversion, perception, judgment
 Briggs & Myers developed the MBTI to understand
individual differences

17. MBTI Preferences
Preferences Represents
Extraversion Introversion How one
re-energizes
Sensing Intuiting How one gathers
information
Thinking Feeling How one makes
decisions
Judging Perceiving How one orients to the
outer world

18. Social Perception
Barriers
• Selective perception • Projection
• Stereotyping • Self-fulfilling prophecies
• First-impression error
Social Perception -
interpreting information
about another person

19. Social Perception
Perceiver Characteristics Target Characteristics
• Familiarity with target • Physical appearance
• Attitudes/Mood • Verbal communication
• Self-Concept • Nonverbal cues
• Cognitive structure • Intentions
Social Perception -
interpreting information
about another person
Barriers
Situational Characteristics
• Interaction context
• Strength of situational cues

20. Impression Management
Impression Management - process by which
individuals try to control the impression others
have of them
 Name dropping
 Appearance
 Self-description
 Flattery
 Favors
 Agreement with opinion

21. Attribution Theory
Attribution theory - explains how individuals
pinpoint the causes of their own behavior or that of
others
Information cues for attribution information gathering
 consensus
 distinctiveness
 consistency

22. Attribution Biases
Fundamental Attribution Error - tendency
to make attributions to internal causes when
focusing on someone else’s behavior
Self-serving Bias - tendency to attribute one’s
own successes to internal causes and one’s
failures to external causes