1. Shirley Baynham
27200 Parkview apt511, Warren, Mi 48092
Cell Phone: 313-600-1088 Email: shirleybaynham@gmail.com
Objective
To obtain a position within an organization where I can contribute to the goals and objectives of
the company through effective, timely, and quality work. Team player and persuasive
communicator, focused on maximizing efficiency and profits.
Experience
Team Lead Environmental Services at
DMC Sinai-Grace Hospital, Detroit, MI (2012 – Present)
Under the direction of the Manager of Environmental Services, providing supervision and
administrative support to the Environmental Services department. Maintain Service Excellence
in keeping with the DMC Standards of Excellence philosophy. Purchase goods and process
invoices for services received. Monitor expenses and utilize queries to track expenses. Utilize
reports to ensure budgets are adhered to for all controllable. Maintain active membership and
participation in Employee Activity/Safety Committee.
Responsibilities:
• Member of DMC Safety Coach Committee under Clinical Improvement Department.
• Plan, organize, direct, coordinate, and supervise functions and activities of the
department.
Manage absenteeism and arrange cover as necessary
• Promote customer satisfaction and relationship building
• Plan work and staffing schedules and areas of work to ensure adequate services are
rendered.
• Assist in the hiring process; interview, on-boarding and training of new associates.
• Monthly reporting of goals, accomplishments and future plans.
• Responsible for staff education and training.

2. Environmental Services Aide at
DMC Harper Hospital, Detroit, MI (2011 – 2012)
The Environmental Services Aide completes cleaning tasks and ensures the trash and linen duties are
carried out as assigned. The Environmental Services Aide is actively involved in department activities,
transdisciplinary team activities, and DMC activities to ensure individualized, patient-centered health
care for all patient populations admitted to DMC Harper Hospital.
Functions:
• Cleans all hospital areas to include: patient rooms, patient care areas, hallways, lobbies,
lounges, break rooms, corridors and all other areas to ensure that health standards are
met.
• Conducts detailed cleaning to include dusting, cleaning of all surfaces, emptying
trash/waste and disposing of trash/waste properly.
• Ensures patient rooms are cleaned for admissions and discharges; ensuring that infection
control protocols are met.
• Replenishes supplies, such as linens, drinking glasses, bathroom items, etc. to ensure that
patients have needed items.
• Plans/organizes work for assigned shift to properly utilize time, resources and supplies to
ensure work assignments are completed timely.
• Fills out work requests for items needing repairs.
• Maintains equipment; ensuring equipment is clean and in working order; assures supplies
are adequate. Keeps storage areas and carts well stocked and clean.
• Reports any safety or risk factors seen, initiating and maintaining appropriate safety
measures.
Concept Attendant at
Concessions Michigan Romulus, Mi (10-2009 to 6-2011)

3. Responsible for direct customer contact, filling custom orders and working to upsell them to
better products when the opportunity arises. Well trained in cash handling. Customer flow in the
airport is heavy, thus requiring fast mental math and quick counting skills to get customers
through with a pleasant experience in a short amount of time. Also trained in preparation of food,
general unit cleaning and some minor baking experience.
Tasks:
• Provide fast, efficient and courteous service to clients.
• Ensures each guest receives superior service by providing a friendly environment
• Explains and suggestively sell menu offerings, products, and promotions to guests.
• Responsible for recording and reporting all food and beverage items delivered
• Assisting with food preparation and cooking
• Maintain cleanliness of work area and stock supplies as needed.
Restaurant Steward at
Norwegian cruise Line, Honolulu, Hi (2007 – 2009)
Providing support to the Main Dining Rooms, Buffet and Crew Mess during service and
ensuring cleanliness of these areas at the completion of service. Responsible for beverage and
table maintenance in an assigned station of the Buffet as directed by management. In order to
consistently exceed guest expectations and provide the highest levels of product and services.
ESSENTIAL FUNCTIONS
• Follows and is compliant with all Public Health rules and regulations.
• Implement Safety and Environmental Protection Policy and the SEMS.
• Ensures that the restaurant public areas are cleaned per company and USPH standards.
• Ensure that all restaurant equipment & materials are in good working order, condition &
are kept secure.
• Assist with achieving departmental guest satisfaction targets.
Education and Certifications
Cherryhill school of performing arts: highschool diploma 8/2000 to 7/2004

4. Wayne State University: a semester of english and writing 8/2005 to 11/2005
Paul Mitchell cosmetology school: licensed cosmotologist