1. Shirley Hernandez
2155 Grand concourse Apt. 6C Bronx, NY 10453 (917)-392-3993
Shirleyh06@gmail.com
SUMMARY
A team player that possesses the ability to work in a fast paced learning environment, which can
adapt to changes quickly. I am seeking an opportunity that will help me grow and demonstrate
my skills and abilities.
EDUCATION
B.A. Degree,CUNY John Jay College of criminal justice
 Majoring in Criminal Justice, May 2015
A.A. Degree,CUNY Bronx Community College
 Majoring in Criminal Justice, May 2013
WORK EXPERIENCE
Metro PCS Corp. Bronx, NY 02/14-01/15
Sales/costumer service representative
 Attract potential costumers by answering product and service questions; suggesting
information about other products and services.
 Prepares product or service reports by collecting and analyzing customer information.
 Resolves customer complaints by investigating problems; developing solutions; preparing
reports; making recommendations to management.
Visiting Nurse Services of NY Queens, NY 02/14-08/13
Spanish/English Interpreter
 Rely medical information, and legal information between speakers of two different languages
in compliance with the health care policies and procedures.
 Assist clients overthe phone and manage appointments.
 Interpreterfor patients,via nurse interviewin orderto provide Home Health Aid at home.
 Assisted nurse and patient to fillout medicaland application forms in Spanish.
Excelencia CorpDBA Alcora Group Miami, FL 07/11-12/11
Front desk receptionist
 Handle allincoming telephone calls and greet visitors upon arrivalin the office.
 Make travel arrangements and any accommodations plane and hotel reservation for 4-10
people.
 Perform the tasks of ordering and maintaining office stationery and equipment supplies and
make inventory.
 Perform responsibilities of maintaining tidiness of the reception, meeting/training rooms and
surrounding areas.
SKILLS
Bilingual (English/Spanish), NYS driver license, Microsoft: Word, Excel, PowerPoint