This resume is for Shivdeep Kumar Gupta, who has over 5 years of experience developing applications on the Salesforce platform. He has worked on numerous projects for clients like Snapdeal and Thomson Reuters, taking on roles like senior developer and L3 support. Some of the key projects listed include implementing a case management system for Snapdeal sellers, integrating Snapdeal's system with external APIs, and customizing Salesforce for Thomson Reuters' internal use.

1. Resume
Shivdeep kumar Gupta
Mobile: +91-9560893150
E-mail: itsmeshiv1606@gmail.com
Objective:
To hold a leading role strive against most striking challenges in the corporate world by
utilizing my salesforce.com / Force.com platform skills to help me to achieve my personal and
organizational goals in the best possible ways.
Functional Responsibilities:
 Collaborate with stakeholders to understand requirements and deliver with
quality.
 Participate in the full application life cycle including QA, UAT, Production
deployment and early live support
 Preparing Technical design Documents after completion of development process.
 Providing admin/end user trainings.
 Acting as a single point of contact for the project.
Technical responsibilities:
 Customizing Salesforce environment to fit business specific needs.
 Setup Apps, Objects, Page Layouts, Related Lists, Tabs.
 Creating Validation Rules, Workflow Rules, Approval Processes.
 Account, Contact, Opportunity Managements.
 Development using Visualforce, Apex, Triggers.
 Stabilizing connection between SFDC and connecting system.
 Exposing Web APIs as well as Consuming APIs,
 Code optimization with respect to governor limits of salesforce.
 Unit tests and code coverage.
Work Experience: (5.1 Years of experience in salesforce app development)
 Currently working as Sr. Developer Enterprise Systems in Snapdeal for
internal business development. (May 2015 – Till Now)
 Worked as Associate project in Cognizant consulting Services for the client
Direct Energy Business. (July 2014 – May 2015)
 Worked as Associate Software Engineer in Thomson Reuters India Services
PVT LTD for internal business development. (Nov 2011 – July 2014)
 Worked as a Trainee Software Engineer in Ascent Consulting Services and
dupeted at Thomson Reuters India Services PVT LTD.k (April 2011 – Nov 2011)

2. Projects Done:
PROJECT 1:
Project Name: Sellers Help/ SD+ Case Implementation
Role Senior Developer
Organization Snapdeal (Jasper Infotech Pvt Ltd)
Project Description:
Snapdeal is an online marketplace, based in New Delhi, India. Currently it has 3 Lac sellers,
30 million-plus products and a reach of 6,000 towns and cities across the country and uses
salesforce for automating their business process. Different implementations under this project
are as given below.
Movement of Cases among Queues: There are different types of cases having issue related to
Finance, Training, Logistics, and Disputes. Cases should to be moved to appropriate queue based
on issue they are related to.
Escalation of case to Team Leads and Managers: Alert should go to team leads and managers if
cases are not resolved in given time frame.
Tracking Cases Reopen History: To keep a track of quality of solution provided to sellers. Cases
reopen history helps team leads and manager to monitor whether issue of sellers was properly
handled or not.
O2O Authorization: Online to Offline (O2O) is an initiative where Snapdeal has tied up with
offline stores like Chroma, The Mobile Store etc. to allow customers to get their goods in
shortest possible time from their nearest offline seller store. O2O has two models namely Pick-
Up where customers would have to go to the nearest offline store and pick-up their goods. The
other model is O2O delivery where the nearest offline store would deliver product to customer
in shortest possible time.
Role and Responsibilities
• Analyzing business requirements for agents facing challenges while serving sellers.
• Developing Application after discussion with product managers and Business analysts.
• Implementation of email-to-case and cases assignments logic.
• Defining logic for Movement of cases from one queue to other.
• Defining ownership of cases to work on cases.
• Putting various validation rules on cases. For example if a case is resolved, it must be
owned by a user, not by a queue.
• Positioning fields in page layouts, added VF pages in page layout, and page layout
assignment.
• Have worked on Apex Classes, Pages and Triggers.
• Writing the Test Classes for Classes and Triggers developed with more than 85% code
coverage.

3. PROJECT 2:
Project Name: Suborders Management and Integration to Agent Serve
Role Senior Developer
Organization Snapdeal (Jasper Infotech Pvt Ltd)
Project Description:
Sellers of Snapdeal raise cases for the suborders having different issues like product is
returned with seal opened or product damaged. Sanpdeal pays to sellers for their losses.
Suborder Information is already available in “Agent Serve” system. Once dispute case is
raised, Agent at Snapdeal sends suborder number with type of issue to “Agent Serve”. Agent
Serve makes calculation based on payment matrix and send back information about amount
of money which should be returned to seller.
Role and Responsibilities
• Interacting with product managers and business analyst.
• Decide upon the solution architecture for the requirement.
• Integration between SFDC and “Agent Serve”
• Creating objects and relationships among them.
• Writing workflows, triggers, classes, test classes, Making callouts.
• Development and enhancement of application using Eclipse with Force.com IDE
• Development of GUI using Visualforce pages and business logic using Apex classes.
• Making deployment from Dev sandbox To QA Sandbox, From QA sandbox to UAT sandbox
and then in production.
PROJECT 3:
Project Name: Zendesk Replacement
Role Senior Developer
Organization Snapdeal (Jasper Infotech Pvt Ltd)
Project Description:
Zendesk is the application used by Snapdeal to solve ticket of Snapdeal Affiliates. Snapdeal
affiliates are the third party system who works for promoting Snapdeal products in market
and get their commission for the same.
Zendesk was rolled out after affiliate ticketing system was developed in salesforce.
Role and Responsibilities
• Gathering requirement by Interacting with product managers and business analyst.
• Decide upon the solution architecture for the requirement.
• Email-to-Case implementation, creation of queues and writing assignment rule.
• Writing workflows, triggers, classes, test classes, making callouts.
• Development of GUI using Visualforce pages and business logic using Apex classes.
• Moving code from Dev To QA Sandbox, From QA sandbox to UAT and then in production.

4. PROJECT 4:
Project Name: CTI Implementation (SFDC-Cisco integration)
Role Senior Developer
Organization Snapdeal (Jasper Infotech Pvt Ltd)
Project Description:
Earlier salesforce was integrated with C-Zentrix. As a part of this project, C-Zentrix was replaced
by UniAgent adapter that integrates Cisco voice platform with Salesforce as IVR(Interactive
Voice Response) functionality. When seller calls to Snapdeals call center number, We perform
different check to this number. We check whether number is registered or not. Based on
registered / unregistered number different IVR options are given to seller. If it is a registered
number, then announcement are made based on its preferred language. If language preference
is not available, also option is provided to update its preferred language. Few announcement
are also played sellers while routing call specific agent groups, And when call is landed to any
agent computer screen, all information of sellers are automatically opened on agent screen.
Role and Responsibilities
• Requirement Discussion product managers, business analyst, Consilium Team.
• Solution architecture declaration for the requirement.
• Development of rest base web Services.
• Development of GUI using Visualforce pages and business logic using Apex classes.
• Implementation of standard Salesforce CTI functions.
• Moving code from Dev To QA Sandbox, From QA sandbox to UAT and then in production.
• Performing impact analysis before deploying the change in the production system
• Unit testing for developed code and delivering changes for User acceptance testing
PROJECT 5:
Project Name: DEB-HEM SFDC Implementation
Client: Direct Energy
Role Developer
Organization Cognizant technology solutions, Bangalore.
Project Description
Direct Energy is a North American retailer of energy and energy services. The company was
founded in 1986 with more than six million customer relationships in Canada and the United
States. It is the largest energy and home services retailer in North America. Direct Energy is a
subsidiary of UK-based Centrica plc, an integrated energy company.

5. Salesforce.com Solution implemented integration among SFDC, DEHQ, Genesis and Vera-
Hedge.
Role and Responsibilities
• Analyzing business requirements
• Developing the requirements as discussed in the Client Calls.
• Integrated SFDC with DEHQ, GENESIS, Vera-Hedge, by using Biz-Talk as a middle ware.
• Developed the requirements either by configuration or customization which ever fits best.
• Have worked on Apex Classes, Pages, Triggers.
• Also written the Test Classes for Classes and Triggers developed with more than 85% code
coverage.
• Created Objects, fields with Look-up and Master Detail Relationship
PROJECT 6:
Project Name: Right90
Client: Thomson Reuters India Pvt. Ltd.
Role Developer
Environment: Force.com platform,
Organization Thomson Reuters India Pvt. Ltd.
Project Description
Right90 is a third party tool used for forecasting revenues. We removed DotNet Component
which was integrating Salesforce to Right and we developed similar functionality in salesforce
to integrate it with Right90.
Role and Responsibilities
• Integrating salesforce to Right90.
• Participated in design specification, application reviews, and walkthroughs.
• Consuming Right90 WSDL and generating apex classes.
• Writing Apex Classes, Triggers.
• Front End development by configuring page Layouts and by developing visualforce pages
and components using the apex controllers.
• Preparation of Unit Test Cases of the functionalities to be developed.
• Writing the Apex test classes with high code coverage for the controllers developed.
• Performing manual testing after development.
PROJECT 7:
Project Name: BAU Process (Marketing Automation)
Role Developer
Environment: Force.com platform,

6. Organization Thomson Reuters India Pvt. Ltd.
Project Description
Enhancing existing salesforce functionality. Thomson Reuters uses salesforce for their internal
sales persons(Sales user). We did enhancement to so that marketing process can be made fully
automated.
Role and Responsibilities
• Integrating salesforce to Seibel and SAP by using EAI as a middle ware.
• Participated in design specification, and walkthroughs.
• Consuming Seibel and SAP WSDL and generating apex classes.
• Writing Apex Classes, Triggers.
• Front End development by configuring page Layouts and by developing visualforce pages
and components using the apex controllers.
• Preparation of Unit Test Cases of the functionalities to be developed.
• Writing the Apex test classes with high code coverage for the controllers developed.
• Performing Manual testing after development.
PROJECT 8:
Project Name: Sales Enablement
Role Developer
Environment: Force.com platform,
Organization Thomson Reuters India Pvt. Ltd.
Project Description
Thomson Reuters uses salesforce for their internal user(Sales persons). Sales persons work on
lead generation, Lead converstion and for different stages of opportunity.
Role and Responsibilities
• Worked on lead creation and lead conversion.
• Configuring page Layouts and by developing visualforce pages.
• Writing Apex Classes/Controllers, Triggers.
• Participated in design specification, and walkthroughs.
• Preparation of Unit Test Cases of the functionalities to be developed.
• Writing the Apex test classes with high code coverage for the controllers developed.
• Performing manual testing after development.
PROJECT 9:
Project Name: Thomson Reuters Support
Role L3 Support
Environment Force.com platform
Organization Thomson Reuters India Pvt. Ltd.
Project Description

7. Application to be used by Thomson Reuters internal employees. Customizing Salesforce to
provide a platform for the users of each brand to collaborate, discuss and share their views
about the company so that it helps in their business and marketing strategies.
Roles and Responsibilities:
• Proving Support to L2 support team.
• Working on issues where L2 support team is was not able to provide resolution.
• Making code changes where ever required to resolve issue.
• Activity participating in L3 support call.
• Creating Change Request and ticket management using SM7 tool.
• Giving KTs about enhanced components to colleagues.
• Preparation of UTC of the functionalities to be developed.
• Used Data Loader for insert, update, and bulk import or export of data from
Salesforce.com objects.
Academic Qualification:
Personal Details:
Father's Name Shri Ramchandra Gupta
Language Known HINDI & ENGLISH
Marital Status SINGLE
SEX MALE
Nationality INDIAN
Current Address Rajat Vihar Noida (U.P.)
Declaration:
I declare that the information and facts stated above are true and correct to the best of my
knowledge and belief.
Date: Signature
Place: SHIVDEEP
KUMAR GUPTA
EDUCATION NAME OF INSTITUTION BOARD/UNIV. DURATION AGGREGATE
B.TECH (C.S.E.) Anand Engg. college, Agra U.P.T.U. 2006-2010 63.62%
INTERMEDIATE G.I.C. Banda UP Board 2003-2004 68.20%
MATRICULATION Saraswati V Mandir H S
School Banda
UP Board 2000-2001 65.33%