Health care and Emotional Quotient

1. Health Care Leadership
and
Emotional Intelligence
Shreejeet Shrestha
MPH, M.Sc. Medical
Microbiology

2. Introduction (cont.)
“More than prescriptions, medicine involves
communication, tolerance, flexibility, listening,
hard work and a passion for the practice.”

3. Introduction
• Emotional intelligence (EI) is one of the
essential skills for HC leader, helping:
– understanding, engage and motivate their
team
– In Conflict situation
– Find solutions to complex problems
• EI vs EQ
– EI refers broad range of competencies
– EQ refers to a quantification of skills in
practice, often used psychological assessment
tools

4. Introduction (cont.)
• EI derives from concept of “social intelligence”
– Identified by Thorndike in 1920
– Defined as “the ability to understand and mange
men and women, boys and girls to act wisely in
human relations.” (Thorndike, 1920)
– Gardner(1993) “social intelligence as one of the
seven intelligence domains in his theory of
multiple intelligence

5. Component of EI
• Self-awareness*
• Self regulation*
• Self motivation*
• Understanding one’s emotions*/Social
awareness**
• Managing relationships*/Social skills**
*Salovey and Mayer’s (1990) definition, E.I. Goleman (1996)
**Emotional Intelligence: A Core Competency for Health Care
Administrators (2002)

6. Key skills and competencies of
Leadership*
1. Use systems thinking to lead innovation and change.
2. Partner effectively with the communities
3. Negotiate relationships with partners and
stakeholders
4. Communicate effectively in crisis and high-risks
situations
5. Reflects and act upon personal leadership strengths
and weaknesses
6. Envision the public health future, and develop and
lead teams to create it
*National Public Health leadership Institute (PHLI)

7. Emotional Model

8. Components of personal competence
• Psychological foundation of EI
• Characterized by knowing, understanding and
expressing oneself
• Categorized into
– Self-perception
– Self expression
– Stress management skills
– Decision making
• All are interacting to each other

9. Components of social competence
• Built on the personal competence
• Complex of social awareness and relationship
management
• To understand:
– the emotion of the group
– communicate effectively
– provide empathy

10. It is easier to
“Talk the EI
talk” than to
“walk the EI
walk”…

11. Application of EI and Leadership

12. Application of EI and Leadership (cont.)

13. Conclusion
• The assessments of EI capture a picture of personal
competence and social competence skills.
• The definitely measuring emotional intelligence will
prove elusive-far more elusive than capturing the
interpersonal and organizational impacts on
situations in which those skills are underdeveloped
in leaders.
• Thus EI model serves as a helpful guide to creating
interactive leadership development programs that
build skills in key leadership personnel.

14. Recommendation
• Health care leaders should be trained on key
leadership skills and competency on basis of
– Emotional Intelligence
– Leadership style
– Workplace
– Relationship building
– Emotional monitoring

15. References
1. Novick L F, Morrow C, Public Health
Administration, Sudbury, Mass.: Jones and
Bartlett Pub.; 2008.
2. Fernandez C S P. Developing Emotional
Intelligence for Healthcare Leaders, Emotional
Intelligence – Perspectives and Applications.
3. Freshman B. Emotional Intelligence: A Core
Competency for Health care
Administrators, 2002.
4. Leadership Skills and Emotional
Intelligence, Center for Creative
Leadership, 2003.

16. Thank You..