NAB Enterprise Social presentation by Simon Terry, CEO of HICAPS at Microsoft Asia Pacific Enterprise Social Event with IDC on 20 November 2012 in Singapore

1. Enterprise Social
Microsoft presentation
Simon Terry
Chief Executive Officer, HICAPS
20 November 2012

2. NAB is an Australia-based diverse financial services
organisation
• Over 12,000,000 customers and 50,000 people, operating more than 1,750 stores and
Service Centres globally.
• Our major financial services franchises in Australia are complemented by businesses
in New Zealand, Asia, the United Kingdom and the United States.
• Our businesses meet customers needs from individuals to small and medium
business to global companies in all kinds of banking and wealth management
• Our customers expect that we collaborate consistently to deliver to their needs
– in an agile & adaptive way,
– building deep and authentic relationships and
– driving additional business and customer value.
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3. Enterprise Social enables collaboration benefiting our
customers, our community, our people and our business
• We are investing heavily in social for engagement with customers and community
• Enterprise Social is a critical tool of interaction for our people in the future of an
increasingly digital & social business.
• The future of work requires we create the right conversations and interactions to
deliver value:
– We have over 13,000 users in a vibrant Yammer network
– We use Sharepoint extensively for work processes, knowledge management and
to facilitate interactions.
– Conversations flow between solutions driven by our people whenever and
whereever required across functions, businesses, time and location.
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4. We track the benefits of Enterprise Social for NAB’s
strategy
• Driving engagement and enablement of our People
• Improving our Customer Experiences and winning new customers
• Deepening connection with our Community
• Delivering our Financial goals and Business strategy
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