The document summarizes a research project on improving accessibility for visitors with disabilities in urban environments like Sydney, Australia. It discusses developing an accessible tourism portal and map to provide information on accessible experiences, attractions, transportation and accommodations. It also describes evaluating accessibility, conducting interviews, developing quintessential accessible experiences, and testing a prototype portal to consolidate accessibility information to help visitors plan. The goal is to present a gateway for accessible visitor experiences in Sydney precincts and get stakeholder feedback to refine the portal.

1. STCRC Visitor Accessibility in Urban Environments Dr Simon Darcy Faculty of Business, University of Technology, Sydney Presentation to the Hawaii Disability Rights Center Friday 19 June 2009

6. COMPETITIVE (MICRO) ENVIRONMENT GLOBAL (MACRO) ENVIRONMENT DESTINATION POLICY, PLANNING & DEVELOPMENT Philosophy/ Values Vision Audit Positioning/ Branding System Definition Development Monitoring & Evaluation Competitive/ Collaborative Analysis DCSModel-colour(v12).ppt – © RITCHIE & CROUCH, FEB 2003 Awareness/Image QUALIFYING & AMPLIFYING DETERMINANTS Location Interdependencies Safety/Security Cost/Value Carrying Capacity Hospitality SUPPORTING FACTORS & RESOURCES Infrastructure Accessibility Facilitating Resources Enterprise Political Will Comparative Advantages (resource endowments) * Human resources * Physical resources * Knowledge resources * Capital resources * Infrastructure and tourism superstructure * Historical and cultural resources * Size of economy Competitive Advantages (resource deployment) * Audit & inventory * Maintenance * Growth and development * Efficiency * Effectiveness Information/ Research Visitor Management Finance & Venture Capital Quality of Service/ Experience Crisis Management DESTINATION COMPETITIVENESS & SUSTAINABILITY Entertainment CORE RESOURCES & ATTRACTORS Physiography and Climate Culture & History Market Ties Mix of Activities Special Events Superstructure DESTINATION MANAGEMENT Organization Marketing Resource Stewardship Human Resource Management

9. Source Continuous Pathway

11. Art Gallery of New South Wales

15. “ Sydney For All” www.sydneyforall.com Accessible tourism portal Prototype test site