JC HE worksheets

1. JC HOME ECONOMICS ~ CONSUMER STUDIES WORKSHEET
Q1. List four sources of consumer information:
1)________________________________
2)______________________________
3)________________________________
4)______________________________
Q2. List four items of information, which should be included in a letter of
complaint to a retailer:
a)________________________________
b)_______________________________
c)________________________________
d)_______________________________
Q3. How does the ‘Consumer Information Act 1978 ‘ protect the
consumer?
_______________________________________________________
_______________________________________________________
_______________________________________________________
__________________________________________
Q4. Outline four consumer rights and give an example in each case:
1)__________________________ eg_________________________
2)__________________________eg_________________________
3)__________________________eg_________________________
4)__________________________eg_________________________
Q5. Give one function of the Director of Consumer Affairs and Fair
Trade:
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
Q6. List three consumer responsibilities:
i)______________________________________________________
ii)_____________________________________________________
iii)_____________________________________________________

2. Q7. Name one voluntary consumer organisation and briefly outline the
work it carries out –
a)Name of organisation:_____________________________________
b)Workcarriedout:_________________________________________
_______________________________________________________
_______________________________________________________
Q8.Fill in the correct terms to the appropriate explanation – the 1st one is
complete:
Merchantable
quality
Goods must be of a certain standard and do what they are
supposed to do.
Deals with unresolved complaints made about government
departments.
Comparing similar products/services under set criteria
and recommending the best buy.
An undertaking by the manufacturer that the product will
be satisfactory for a certain length of time. If not it will
be replaced or repaired.
Q9. List four factors, which a consumer should take into account when
choosing a product:
1)________________________________
2)________________________________
3)________________________________
4)________________________________
Q10. The Sale of Goods and Supply of Services Act 1980 states the
basic R_________ of the consumer as follows:
 When making a purchase the contract is between the ___________
and the ________________
 Goods must be of m_______________ q_________________
 Goods should be fit for p_________________
 Goods should be a__ d___________________
 Goods should c_______________ with a sample
Q11. State whether the following statements are illegal/legal giving 1
reason why:
“No money refunded”
a)_______________________________
“Only credit notes given for
b)_____________________________________

3. Returned faulty goods”
_______________________________________
Q12. Explain the following consumer terms:
i)Redress:_______________________________________________
ii)Impulse
buying:_________________________________________________
Q13.What is a discerning consumer?
_______________________________________________
_______________________________________________________
Q14. Complete the following to identify the stages involved in decision-making:
i)Define the P_____________________
ii)I________________________
iii)Make the D______________________
iv)Put your decision into A__________________
v)E_______________________