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Social Media 201: 
Tips to effectively use Social Media
        for your business!  




                                 www.site-seeker.com
What We Will Cover


•  Overview	
  of	
  social	
  pla/orms	
  
•  The	
  convergence	
  of	
  social	
  media	
  and	
  search	
  
   engine	
  marke7ng	
  
•  Social	
  media	
  for	
  recrui7ng	
  
•  How	
  the	
  pieces	
  fit	
  together	
  
•  Developing	
  a	
  online	
  strategy	
  for	
  success	
  
   within	
  a	
  40	
  hour	
  work	
  week


                                                      www.site-seeker.com
How did we get here?




                        www.site-seeker.com
Trust




www.site-seeker.com
The Ins And Outs Of Website Traffic

                       Vertical
                       Websites   Social
                                  Media


        Your Website




                                            www.site-seeker.com
Search Engine Results Page (SERP)




                                     www.site-seeker.com
Search Engine Market Share




                              www.site-seeker.com
The convergence of search and social.




                                         www.site-seeker.com
Search Plus Your World




                          www.site-seeker.com
Google Plus Avatars Appear in Google Search Results




                                        www.site-seeker.com
Google Plus Avatars Appear in Google Suggest




                                   www.site-seeker.com
Facebook Avatars Appear in Bing Search Results




                                    www.site-seeker.com
Search Traffic Is Steady




                           www.site-seeker.com
Social Traffic Is Event Driven


Twitter Traffic - Influenced by:
   •  Quality of content
   •  Number of followers
   •  Tweet volume




 LinkedIn Traffic - Influenced by:
    •  Number of connections
    •  Profile updates
    •  Discussions created
    •  Popularity of discussions
    (comments)                               www.site-seeker.com
Social Media Platforms




                          www.site-seeker.com
Facebook - Is it this confusing for everyone?




                                      www.site-seeker.com
www.site-seeker.com
www.site-seeker.com
Facebook Page Promotion




 •    Invite friends, family and key customers
 •    Add a like button to your website
 •    Claim a web address
 •    Add website address to marketing materials.
 •    Ads and sponsored stories


                                                www.site-seeker.com
Google+




           www.site-seeker.com
Google+ Business Page – Example




                                   www.site-seeker.com
Google+ for Recruiting: Circles




                                   www.site-seeker.com
                                     Site-Seeker, Inc. © 2011
Google+ for Recruiting: Hangout




                                   www.site-seeker.com
•  60 hours: video uploaded every minute
•  3 billion hours of video watched each month
•  500 years of YouTube video watched every day
   on Facebook
•  700 YouTube videos shared on Twitter per minute

•  100 million people take a social action on
   YouTube (likes, shares, comments, etc) every
   week




                                         www.site-seeker.com
Look & Feel




               www.site-seeker.com
Uploading Video




    www.site-seeker.com
Annotations




               www.site-seeker.com
LinkedIn




            www.site-seeker.com
LinkedIn groups




                   www.site-seeker.com
Company Pages




                 www.site-seeker.com
LinkedIn Recruiter
•  Expensive but powerful
•  Access to all LinkedIn
   names and profiles
•  Advanced search filters
•  50 InMails per month
•  Search alerts
•  Folders
•  Team access
•  Corporate account
•  Training




                             www.site-seeker.com
LinkedIn Recruiter
          2   Referral Engine – Coming soon
•  Expensive but powerful
       •  Informs employees about
•  Access to all LinkedIn           openings
   names and profiles
            •  Suggest matches from their
•  Advanced search filters
          network
•  50 InMails per month
         •  Simplified referral notification
•  Search alerts
•  Folders
•  Team access
•  Corporate account
•  Training




                                                 www.site-seeker.com
Job Network
                4   Jobs For You
•  Candidates                   •  Ads sent throughout LI
   automatically notified           network of websites
   – passive and active
        •  Ads sent ONLY to qualified
•  Buy year-round job              candidates even off LI
   slots
                       •  Place JFY module on
•  Send applicants to you          employees profiles. Viewers
   ATS
                            see appropriate openings.
•  Ads follow candidates
   through LinkedIn





                                               www.site-seeker.com
Careers Page
•  Custom tab on
   company profile
•  Add video banners…
•  Message dynamically
   adapts to the viewer
•  Delivers targeted
   openings
•  Automatically notified
   about openings
•  Connects directly to
   recruiters



                           www.site-seeker.com
Twitter: Community




                  Search	
  TwiAer	
  for:	
  
                  •  Brands	
  
                  •  People	
  
                  •  Keywords	
  



                        www.site-seeker.com
10% Push (about me) - 90% Pull (about you)




                                    www.site-seeker.com
Blogging
   Yesterday	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Today	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Tomorrow	
  




                                                                                                                  ???




                                                                                                             www.site-seeker.com
#
Establishing Credibility with Social Media

                        Create Accounts
                        (Name Claim)
                                          Grow
     Lead
                                          Networks
     Discussion

                                Become
                                the
     Participate
                                Expert
     in                                   Create
     Discussion                           Content


                   Distribute
                   Content
                                             www.site-seeker.com
Twitter	

                                  LinkedIn	

            YouTube	

                         SM 	

                      Platforms	

                              Published	

                                                                  Print	

                                                 Social 	

      Media	

            Tech 	

                   Facebook	

Maximize                                         Media	

                            Paper	

Opportunities      Email	

                  Campaign	

 Published	

Multi-purpose                  Online 	

                                                       Website	

                               Media	

Content
                                                                      Blog	

Engaging:                                                             Post	

                                 Market	

                                                      Conference 	

                                                                                                Presentation	

      - fans                     Sheet	



      - markets
                                         White 	

                                        Intranet/ 	

      - customers                        Paper	

                                        eLiterature	


                                                          Press 	

        Application 	

                                                         Release	

          Note	

 www.site-seeker.com
Platform Connections and Interactions

                                   Twitter:
                                   •  Instant results to
                                      Yahoo, Bing, Google
                                   •  Indexed by Bing and
                                      Yahoo




                                   •  Indexed by Google

Twitter:
•  Integrates with FB
   and LI via apps
                                           www.site-seeker.com
Platform Connections and Interactions

                                   Bing provides
                                   •  FB search results
                                   •  Yahoo search results




                                           www.site-seeker.com
Platform Connections and Interactions

                                   Facebook Provides
                                   •  FB likes on Bing
                                      SERPs




                                          www.site-seeker.com
Platform Connections and Interactions

                                   Google+ Provides
                                   •  +1s on Google
                                      SERPs




                                          www.site-seeker.com
Platform Connections and Interactions

                                   Index open FB and LI
                                   content




                                          www.site-seeker.com
Social Media as a force multiplier




                                      www.site-seeker.com
Step 1: Create Expert Content 




                                  www.site-seeker.com
Step 2: Push content to various social platforms




                                            www.site-seeker.com
Step 3: Socialize content within social platforms




                                                   Discussions
                                                   Updates
                                                   Tweets
                                                   Retweets
                                                   Share
                                                   …




                                       www.site-seeker.com
Step 4: Achieve wide-reaching Search Engine exposure




                                         www.site-seeker.com
Step 5: Grow your social reach social capital




                                            www.site-seeker.com
Step 6: Drive brand-favorable visitors to your expert content




                                              www.site-seeker.com
Step 7: Gain visibility of your offering




                                            www.site-seeker.com
Step 8: Grow your business




                              $$$$$$$$$




                                  www.site-seeker.com
Importance Of First Impressions
          •  Website visitors can
          •  Bounce - leave after viewing one
             page or session times out
              o  Bounce rate
          •  Stick - view more than on page
              o  Does not include time spent on
                 last page – no time stamp
              o  Average visit duration
              o  Average pages per visit




                                 www.site-seeker.com
Importance of First Impressions
         •  If your bounce rate is high, fix it:
             o  Related headline
             o  Related image
             o  Show visitors they are in the right
                spot by serving their needs
         •  If you are paying for traffic:
             o  Create landing pages
             o  Write better ads
             o  Deep link to specific content
             o  Revise program
             o  Stop paying for (some) traffic



                                    www.site-seeker.com
Management By Bounce Rate

                 Use bounce rate to
                 increase ROI
                 •  Organic traffic – improve
                    landing page
                 •  Pay Per Click – improve
                    keyword selection, ad,
                    and landing page
                 •  Career Sites – buy/no-
                    buy decision, program
                    scope, landing page




                             www.site-seeker.com
Visit Duration & Pages Per Visit - Non Bounce

•  When visitors stick
   o  Spend 3 to 5
      minutes on your site
   o  View 4 to 5 pages
•  Data from 22 B2B
   companies and
   50,000 visits




                                            www.site-seeker.com
Conversion Rates Should Be Understood
                How many conversion page
                visitors advance in the sales/
                recruiting process?
                •  Click to get (29%)
                    o  73 phone number
                    o  51 address
                •  40 Sent an email (9.25%)
                    o  Is this good?
                    o  What is your conversion
                       rate?



                                   www.site-seeker.com
Conversion and Last Click Attribution

                           Multi-Channel Funnels
                          Old rule of thumb: It
                          takes seven touches
                          to close a deal

                          New rule of thumb:
                          people don’t buy/
                          contact on the first
                          visit

                          Latent conversion
                          causes bad decisions

                                   www.site-seeker.com
Buyer Persona – Understand What Users Expect




                                    www.site-seeker.com
Website Elements Should Satisfy A Persona Need 
                                  Sales Personas
                                  1)    Engineer
                                  2)    R&D
                                  3)    Buyer
                                  4)    Sales & Affiliates
                                  5)    Manager
                                  6)    Co-Supplier

                                  HR Personas
                                  7) Employee
                                  8) Applicant
                                  9) Partner

                                  Corporate
                                  Personas
                                  10) Community
                                  11) Media
                                          www.site-seeker.com
Ideal Internet Marketing Program


Create                                                                    Engage




                                    Share
GOL:	
  Keep	
  visitors	
  on	
  your	
  site,	
  reading	
  content	
  and	
  viewing	
  pages	
  	
  
                                                                       Get                     Measure
                                                                      Found                      Test
                                                                                                Adjust




                                                                                    www.site-seeker.com
Building Your Team




                      www.site-seeker.com
Plan For Success

•  Vision:	
  What	
  does	
  it	
  look	
  like	
  
   when	
  we	
  are	
  successful?	
  
•  Key	
  Metrics:	
  What	
  can	
  we	
  
   measure	
  to	
  tell	
  us	
  we	
  are	
  
   successful?	
  
•  Strategies:	
  How	
  will	
  we	
  achieve	
  
   these	
  metrics?	
  
•  Ac7ons:	
  Who	
  will	
  do	
  what	
  
   when?	
  




                                                       www.site-seeker.com
www.site-seeker.com
Thank You!


   Brian Bluff
   President & Co-Founder
   Site-Seeker, Inc.
   brianbluff@site-seeker.com
   @brianbluff




                         www.site-seeker.com

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Cny shrm 05022012 b-wosn

  • 1. Social Media 201: Tips to effectively use Social Media for your business!  www.site-seeker.com
  • 2. What We Will Cover •  Overview  of  social  pla/orms   •  The  convergence  of  social  media  and  search   engine  marke7ng   •  Social  media  for  recrui7ng   •  How  the  pieces  fit  together   •  Developing  a  online  strategy  for  success   within  a  40  hour  work  week www.site-seeker.com
  • 3. How did we get here? www.site-seeker.com
  • 5. The Ins And Outs Of Website Traffic Vertical Websites Social Media Your Website www.site-seeker.com
  • 6. Search Engine Results Page (SERP) www.site-seeker.com
  • 7. Search Engine Market Share www.site-seeker.com
  • 8. The convergence of search and social. www.site-seeker.com
  • 9. Search Plus Your World www.site-seeker.com
  • 10. Google Plus Avatars Appear in Google Search Results www.site-seeker.com
  • 11. Google Plus Avatars Appear in Google Suggest www.site-seeker.com
  • 12. Facebook Avatars Appear in Bing Search Results www.site-seeker.com
  • 13. Search Traffic Is Steady www.site-seeker.com
  • 14. Social Traffic Is Event Driven Twitter Traffic - Influenced by: •  Quality of content •  Number of followers •  Tweet volume LinkedIn Traffic - Influenced by: •  Number of connections •  Profile updates •  Discussions created •  Popularity of discussions (comments) www.site-seeker.com
  • 15. Social Media Platforms www.site-seeker.com
  • 16. Facebook - Is it this confusing for everyone? www.site-seeker.com
  • 19. Facebook Page Promotion •  Invite friends, family and key customers •  Add a like button to your website •  Claim a web address •  Add website address to marketing materials. •  Ads and sponsored stories www.site-seeker.com
  • 20. Google+ www.site-seeker.com
  • 21. Google+ Business Page – Example www.site-seeker.com
  • 22. Google+ for Recruiting: Circles www.site-seeker.com Site-Seeker, Inc. © 2011
  • 23. Google+ for Recruiting: Hangout www.site-seeker.com
  • 24. •  60 hours: video uploaded every minute •  3 billion hours of video watched each month •  500 years of YouTube video watched every day on Facebook •  700 YouTube videos shared on Twitter per minute •  100 million people take a social action on YouTube (likes, shares, comments, etc) every week www.site-seeker.com
  • 25. Look & Feel www.site-seeker.com
  • 26. Uploading Video www.site-seeker.com
  • 27. Annotations www.site-seeker.com
  • 28. LinkedIn www.site-seeker.com
  • 29. LinkedIn groups www.site-seeker.com
  • 30. Company Pages www.site-seeker.com
  • 31. LinkedIn Recruiter •  Expensive but powerful •  Access to all LinkedIn names and profiles •  Advanced search filters •  50 InMails per month •  Search alerts •  Folders •  Team access •  Corporate account •  Training www.site-seeker.com
  • 32. LinkedIn Recruiter 2 Referral Engine – Coming soon •  Expensive but powerful •  Informs employees about •  Access to all LinkedIn openings names and profiles •  Suggest matches from their •  Advanced search filters network •  50 InMails per month •  Simplified referral notification •  Search alerts •  Folders •  Team access •  Corporate account •  Training www.site-seeker.com
  • 33. Job Network 4 Jobs For You •  Candidates •  Ads sent throughout LI automatically notified network of websites – passive and active •  Ads sent ONLY to qualified •  Buy year-round job candidates even off LI slots •  Place JFY module on •  Send applicants to you employees profiles. Viewers ATS see appropriate openings. •  Ads follow candidates through LinkedIn www.site-seeker.com
  • 34. Careers Page •  Custom tab on company profile •  Add video banners… •  Message dynamically adapts to the viewer •  Delivers targeted openings •  Automatically notified about openings •  Connects directly to recruiters www.site-seeker.com
  • 35. Twitter: Community Search  TwiAer  for:   •  Brands   •  People   •  Keywords   www.site-seeker.com
  • 36. 10% Push (about me) - 90% Pull (about you) www.site-seeker.com
  • 37. Blogging Yesterday                            Today                    Tomorrow   ??? www.site-seeker.com
  • 38. # Establishing Credibility with Social Media Create Accounts (Name Claim) Grow Lead Networks Discussion Become the Participate Expert in Create Discussion Content Distribute Content www.site-seeker.com
  • 39. Twitter LinkedIn YouTube SM Platforms Published Print Social Media Tech Facebook Maximize Media Paper Opportunities Email Campaign Published Multi-purpose Online Website Media Content Blog Engaging: Post Market Conference Presentation - fans Sheet - markets White Intranet/ - customers Paper eLiterature Press Application Release Note www.site-seeker.com
  • 40. Platform Connections and Interactions Twitter: •  Instant results to Yahoo, Bing, Google •  Indexed by Bing and Yahoo •  Indexed by Google Twitter: •  Integrates with FB and LI via apps www.site-seeker.com
  • 41. Platform Connections and Interactions Bing provides •  FB search results •  Yahoo search results www.site-seeker.com
  • 42. Platform Connections and Interactions Facebook Provides •  FB likes on Bing SERPs www.site-seeker.com
  • 43. Platform Connections and Interactions Google+ Provides •  +1s on Google SERPs www.site-seeker.com
  • 44. Platform Connections and Interactions Index open FB and LI content www.site-seeker.com
  • 45. Social Media as a force multiplier www.site-seeker.com
  • 46. Step 1: Create Expert Content www.site-seeker.com
  • 47. Step 2: Push content to various social platforms www.site-seeker.com
  • 48. Step 3: Socialize content within social platforms Discussions Updates Tweets Retweets Share … www.site-seeker.com
  • 49. Step 4: Achieve wide-reaching Search Engine exposure www.site-seeker.com
  • 50. Step 5: Grow your social reach social capital www.site-seeker.com
  • 51. Step 6: Drive brand-favorable visitors to your expert content www.site-seeker.com
  • 52. Step 7: Gain visibility of your offering www.site-seeker.com
  • 53. Step 8: Grow your business $$$$$$$$$ www.site-seeker.com
  • 54. Importance Of First Impressions •  Website visitors can •  Bounce - leave after viewing one page or session times out o  Bounce rate •  Stick - view more than on page o  Does not include time spent on last page – no time stamp o  Average visit duration o  Average pages per visit www.site-seeker.com
  • 55. Importance of First Impressions •  If your bounce rate is high, fix it: o  Related headline o  Related image o  Show visitors they are in the right spot by serving their needs •  If you are paying for traffic: o  Create landing pages o  Write better ads o  Deep link to specific content o  Revise program o  Stop paying for (some) traffic www.site-seeker.com
  • 56. Management By Bounce Rate Use bounce rate to increase ROI •  Organic traffic – improve landing page •  Pay Per Click – improve keyword selection, ad, and landing page •  Career Sites – buy/no- buy decision, program scope, landing page www.site-seeker.com
  • 57. Visit Duration & Pages Per Visit - Non Bounce •  When visitors stick o  Spend 3 to 5 minutes on your site o  View 4 to 5 pages •  Data from 22 B2B companies and 50,000 visits www.site-seeker.com
  • 58. Conversion Rates Should Be Understood How many conversion page visitors advance in the sales/ recruiting process? •  Click to get (29%) o  73 phone number o  51 address •  40 Sent an email (9.25%) o  Is this good? o  What is your conversion rate? www.site-seeker.com
  • 59. Conversion and Last Click Attribution Multi-Channel Funnels Old rule of thumb: It takes seven touches to close a deal New rule of thumb: people don’t buy/ contact on the first visit Latent conversion causes bad decisions www.site-seeker.com
  • 60. Buyer Persona – Understand What Users Expect www.site-seeker.com
  • 61. Website Elements Should Satisfy A Persona Need Sales Personas 1)  Engineer 2)  R&D 3)  Buyer 4)  Sales & Affiliates 5)  Manager 6)  Co-Supplier HR Personas 7) Employee 8) Applicant 9) Partner Corporate Personas 10) Community 11) Media www.site-seeker.com
  • 62. Ideal Internet Marketing Program Create Engage Share GOL:  Keep  visitors  on  your  site,  reading  content  and  viewing  pages     Get Measure Found Test Adjust www.site-seeker.com
  • 63. Building Your Team www.site-seeker.com
  • 64. Plan For Success •  Vision:  What  does  it  look  like   when  we  are  successful?   •  Key  Metrics:  What  can  we   measure  to  tell  us  we  are   successful?   •  Strategies:  How  will  we  achieve   these  metrics?   •  Ac7ons:  Who  will  do  what   when?   www.site-seeker.com
  • 66. Thank You! Brian Bluff President & Co-Founder Site-Seeker, Inc. brianbluff@site-seeker.com @brianbluff www.site-seeker.com