This whole presentation is explaining a strategy for recruitment for KPO industry.

1. Recruitment Strategy For KPO
“24/7 solutions”

2. Assumption we have taken
A KPO Company for an IT company
1. 50 Front line call attenders (M/F Ratio: 7:3)
2. 5 Supervisors ( Call Transferor – No Females )
3. 1 Manager
4. CEO
About External Environment and others
1. Operating in India.
2. Company is already existing and reputed.
3. No night shifts for female employees.

3. RECRUITMENT STRATEGY FOR KPO
JD & JS FOR FRONTLINERS
JD & JS FOR MANAGERS

4. Front Line Call Attenders
External Recruitment – Consultants, Job Portals
Reasons
 Less Cost & Time ( for 50 candidates)
 Huge Candidate pool with expected skill set
 Shortlisting can be done quickly
 Less training for “Experienced” candidates
Requirements
 For fresher ( Induction Training )
 Stress Management Training

5. Supervisor – Call Director
Internal & External Recruitment
Internal – Internal Job posting, Employee Reference,
Promotion
Reasons:
Less Cost ( Possibly no cost )
Less Time
No need for induction training (Promotion)
Motivation (Promotion)
Increased Loyalty & Morale
If not available by Internal sources, External - Consultants
Reasons:
Less Time
“New Blood” – ‘New Ideas”

6. Middle Level Managers
Internal & External Sources
Internal – Employee Referrals
External – Head Hunting
Preference for Employee Referrals
If not – Head Hunting through Consultants
Reasons
Less cost & time
Reliability

7. Middle Level Managers
Internal & External Sources
Internal – Employee Referrals
External – Head Hunting
Preference for Employee Referrals
If not – Head Hunting through Consultants
Reasons
Less cost & time
Reliability

8. Recruitment Yield Pyramid
New Hires
50
Offer Made (2:1)
100
Candidate Interviewed (3:2)
150
Candidate Invited ( 4:3)
200
Lead Generation (4:1)
800

9. Common Problems
Current Attrition rate for BPO / KPO Sector – 55%
Man power planning will be done within the start of 3 months
In order to solve the problem of attrition rate.
References
http://businesstoday.intoday.in/story/attrition-rate-shoots-up-
to-55percent-in-bpo-sector/1/14776.html

10. Thank you